What is Ace Hardware’s return policy?
Minimum 15% re-stocking costs will be charged at a minimum of $20, for items that are been returned back. You can easily return your item in two methods Online Return or you can likewise return the product back to the shop. To find out more related to Ace Hardware, Return Policy checked out below. Return product to shop near you.
What products can I return to the ACE store?
Products such as harmful product, flammable liquids or gasses can just be gone back to the local Ace store. Supply products such as delivered or assembled to store only from where it was provided or set up.
What happens if you return something to Ace?
Products such as harmful product, flammable liquids or gasses can just be gone back to the local Ace store. Supply products such as delivered or assembled to store only from where it was provided or set up. Minimum 15% re-stocking costs will be charged at a minimum of $20, for items that are been returned back.
How do I exchange an item at Ace retail?
If you are far away from Ace Retail shop you can try a different exchange, then call to Customer Care 888-827-4223. While exchanging the product back, provide documents as well as original receipt and also any other parts as well as accessories. (Including all the documentation additionally).
Does Ace guarantee their plants?
To qualify for warranty: Guests must be an Ace Rewards member- no exceptions. Plants damaged by acts of god, animal damage or mechanical damage are NOT guaranteed. Plant AND proof of purchase must both be present to receive credit. Credit will be issued in the form of a gift card for the amount initially paid.
Do I need a receipt to return at Ace Hardware?
Ace Hardware requires a receipt with any return. If you do not have yours, you might be able to return the product only if you have your transaction ID or credit card slip.
Does Ace have a return policy?
The ACE™ Brand guarantees its products to be of the highest quality. If you are not completely satisfied with your ACE™ Brand product, you may return it within 30 days of purchase, with proof of purchase, for a refund or replacement unless it meets one of the situations below.
Can I return items to Ace Hardware?
Visit the nearest ACE Hardware branch to return your item/s. You will have the option of receiving a credit voucher that can be used at any ACE Hardware store to purchase a replacement of the item you have, or if the item is not available in the store, other item/s.
Can you return an item to any Ace Hardware store?
Items purchased online can be returned to any Ace retail store. If there is no store near your location, you may call Ace Hardware Customer Service at 1-866-290-5334 to obtain information about returning a purchase by mail.
Can Ace Hardware look up receipt?
Can't find your receipt? If you present the method of payment or the Ace Rewards number used we should be able to look up the transaction. If the transaction cannot be found, our policy is to issue an Ace Hardware gift card based on the lowest selling price in the last 90 days.
Can you return tinted paint to Ace Hardware?
Any tinted paint ordered online is not eligible for a refund at any Ace hardware store. If a product purchased by a customer has been damaged or is defective after purchase and not during shipping the item is not eligible for return to Ace hardware store.
Does Home Depot return without receipt?
RETURN TO STORE We require a valid driver's license or government-issued photo identification for non-receipted returns and returns generated from purchases made with Store Credits. The Home Depot uses a third-party refund verification system.
Can you return items at Lowes without a receipt?
Returns Without Receipt For returns without a valid receipt, Lowe's, at its discretion, may issue in-store credit for the item's current selling price. Lowe's requires a valid picture ID (state driver's license, state ID card or military ID) for returns without a valid proof of purchase.
How long does it take to return an Ace hardware?
The Essentials of the Ace Hardware Return Policy. The company has a 30-day return policy, which means that you need to return your product within 30 days of the purchase date. The Ace item must be unused and in its original packaging.
What to do if you can't bring back an Ace?
If you cannot bring it back, the first thing you need to do is call Customer Service at 888-827-4223. The agent will inform you of the Ace return policy and explain how to initiate the return request and ship the item to the store. Be sure to include all the items from the original shipment in your return package, such as: Product instructions.
Do you have to include shipping charges in a return package for Ace Hardware?
Be sure to include all the items from the original shipment in your return package, such as: If you choose to mail your item to Ace Hardware, you will have to pay shipping charges! The store pays such costs only if the product is damaged or flawed.
Easy Returns 30 Day Ace Hardware Return
We recommend that you make returns of online purchases to an Ace retail store near you that can issue you a refund (less applicable shipping, handling and other charges). If you do not have an Ace retail store near you or if you need alternative return instructions, please contact Customer Care at 888-827-4223
Funds Returned
If you do not return the item to an Ace retail store near you, the cost of shipping the item back to Ace will be paid by you, unless you received the incorrect item, or the item you received was damaged or defective. You will receive a refund of the purchase price and your delivery and/or assembly fee, as applicable.
How to Return
You may return most items within 30 days from the original purchase date as long as the item is unused, in like-new condition, and in the original packaging. In each case, you must provide all paperwork, including product instructions or information and your packing slip/receipt, and any parts and accessories.
If you wish to return a delivered or assembled Item
Delivered or Assembled items should be returned to the same local Ace store from which it was delivered or assembled.
Return Credit
If you do not return the item to an Ace retail store near you, the cost of shipping the item back to Ace will be paid by you, unless you received the incorrect item, or the item you received was damaged or defective. You will receive a refund of the purchase price and your delivery and/or assembly fee, as applicable.
How to return a product to ACE Hardware?
For the online return method use the below steps: Open ACE Hardware official website and Log In to your account. ACE Hardware Log In .
How long does it take for ace hardware to process a refund?
The ACE Hardware will process your refund within 7-10 days after receiving the return. If You used Ace rewards to pay, then rewards will be issued in the original form of payment. Suspect for fraud or abuse will not come under Right To ACE Refund.
What is ACE hardware?
ACE Hardware PVT LTD provides a variety of lawn and garden, paint, niche services, tools and virtually anything you’ll ever need to fix, repair and maintain your home. ACE hardware corporation founded in 1924 by a small group of Chicago hardware store owners.
Does Ace Hardware charge shipping for exchange?
Ace Hardware provides an exchange service if you received a wrong or damaged product. They will not charge a shipping fee for the exchange. Remember that the conditions applied for the ACE exchange policy are the same as the return policy.
Synopsis
30 day warranty on everything except gift cards. Shipping changes are not refunded.
Policy Statement
We want you to be fully satisfied with every item that you purchase from www.acehardware.com. If you are not satisfied with an item that you have purchased (excluding Gift Cards), you may return the item up to thirty days after the original purchase date.
How does Ace Hardware manage hazardous materials?
Ace Hardware manages the way in which it transports hazardous materials to ensure compliance with all applicable hazardous materials regulations , especially those that relate to international shipments. Vendors are required to maintain documentation with Ace Hardware using the Hazardous Goods Product Information Request Form, which requests specific shipping information about the products Ace purchases from its vendors. This information is required for domestic ground, vessel and commercial air transportation. The requested information will be entered into a central database maintained by Infotrac, Inc.
What is ace policy?
Ace Hardware Policy & Procedures is a policy document covering the scope of business policies from ethical standards to vendor relationship expectations to shipment standards. This policy reflects a continuous effort to manage our business relationship in a manner that is legal and that benefits our mutual partnership and Ace’s storeowners. The policies defined are Ace’s minimum expectations of its vendors and will continue to change with business requirements. These policies are not without purpose but exist to educate and define both common industry practices as well as unique requirements of Ace’s business. The expectation is for our vendors to read and employ these policies when addressing Ace Hardware’s business. In some cases, vendors may need to modify their processes, make system modifications, or purchase equipment to meet these guidelines.
What is the Ace brand?
The Ace Brand label is one of the top U.S. store brands and represents a key source of revenue for Ace Hardware. In order to ensure the continued growth and success of Ace Brand, it is important that packaging for Ace branded products be developed along specific guidelines. With such a large number of products and vendors, these guidelines help maintain a distinct brand image, ensure consistency across the product range and protect the brand name.
What is the Ace logo?
The most visible manifestation of the brand is the Ace logo itself. It is a recognizable ambassador of Ace and its placement on anything from signage and shirts to letterhead is a clear sign that this belongs to Ace. As such, Ace works to ensure that its logo is not used in a way that does not appropriately reflect its image. Wherever the Ace logo appears, we must ensure that it is used consistently so as not to dilute its powerful message.
What is ace vendor support?
The Ace Vendor Support Center is a vendor’s first line of help. The support team is knowledgeable of vendor concerns and is ready to provide and/or find answers in a timely manner. Contact information is provided at the bottom of each page in this manual.
What is EDI in a vendor packet?
Every vendor must sign and comply with the Electronic Data Interchange (EDI) Agreement found in the Ace New Vendor packet. This document allows Ace Hardware and the vendor to exchange data electronically.
How long does Ace expect to communicate with vendors?
The following are some common changes that vendors are responsible for communicating to Ace at least 60 days prior to occurrence:
