In order to request a refund or replacement, customers can do the following:
- Login to Amazon.com and select Returns & Orders, which will lead you to the Your Orders page.
- Locate the batteries that you’d like a refund for and select “Return or replace items.”
- Choose “Request a refund” or “request a replacement” and select a reason from the drop-down menu.
Full Answer
Can I return an item to Amazon after 30 days?
In certain cases they will allow you to return items after the allotted 30 days but in these cases there is often an additional fee (unless it is a specialty item with a longer return period). When returning an item to Amazon you will be asked if you want to exchange it for another item or receive a refund.
How do I know if an item is returnable on Amazon?
If the item you purchased from Amazon.com is returnable, you'll see a message saying so when you select Return or Replace Item in Your Orders. If the item is not returnable per the Amazon return policy, you will not see any message.
How do I return a gift on Amazon?
To return a gift, see Return a Gift. Choose the order and select Return or Replace Items. Select the item you want to return, and select an option from the Reason for return menu. Choose how to process your return. If applicable, select to issue a refund or replacement. For items sold from an Amazon seller, you'll see Submit return request.
What is the return policy for items purchased as a gift?
Items purchased from your Amazon Wedding Registry as a gift can be returned within 180 days of delivery. Items purchased by the registry owner are subject to the standard 30-day Amazon.com Return Policy.
How long does it take to get a full refund from Amazon?
What happens if you cross the limit on Amazon?
How to contact Amazon if you don't know the order number?
Do you have to pay shipping fees for a return?
Can Amazon ban your account?
Can I return batteries?
Warranty Item- Battery Doesn't Work You can usually take it back and exchange it for a replacement battery or a warranty. But if it's a unique size or out of stock they may just give you a cash refund.
Can you return an opened item to Amazon?
Yes, you can return an opened item to Amazon as long as it falls within their return policy.
Does Amazon let you return Electronics?
You can return consumer electronics and computers to Amazon within 30 days of purchase. If the reason for the return is a defective product, incorrect description, or wrong item sent, you will not have to pay the return shipping fees.
What items will Amazon refund without return?
For example, if you received a damaged or defective item, Amazon will usually issue a refund without requiring a return. Also, refunds will largely depend on the price of the item. If it's a cheap item, it may cost Amazon logistics more money to ship it back to the warehouse instead of keeping the item.
Can Amazon reject a return?
Any items returned without original documentation will be rejected. Items that have been resized, damaged, or otherwise altered after delivery won't be accepted for return.
What items are non returnable?
Non-Returnable ItemsPerfumes and Fragrances.Skin Care Products.Makeup and Nail Care Products.Personal Grooming Products.Aromatherapy and Massage Products.Vitamins and Supplements.Medical Supplies and Equipment.Dental Care Products.More items...
How do I return an electronic item to Amazon?
TV, Appliances, Electronics Please keep the item in its original condition, with user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
Can I return to Amazon without original packaging?
Products must be returned in new and unworn condition, with all original packaging, tags, and certificates of authenticity. Any products returned without their original packaging and documentation will be rejected.
How do I know if an item is returnable on Amazon?
If the item you purchased from Amazon.com is returnable, you'll see a message saying so when you select Return or Replace Item in Your Orders. If the item is not returnable per the Amazon return policy, you will not see any message.
Why does Amazon say you don't need to return the item?
In some cases, Amazon could determine that a refund can be issued without a return. This decision will mostly depend on the cost of the item. If the price is so low that it exceeds the cost of shipping it back to Amazon, as well as inspecting it and restocking it, they may decide it's not worth the logistical hassle.
Why is my Amazon refund less than what I paid?
Amazon will give you a full refund if they are at fault for any damage to an item. If you're at fault, though, then you'll get no more than 50% of what you paid, and often less. This applies to anything that you've clearly used or that has lost parts. For more information, see Amazon's About Refunds page.
Can you return too many things to Amazon?
Yes, that's right - Amazon may ban your account if you return too many items. This usually only occurs if you're returning more than 10% of your purchases, and there's little evidence of actual problems with the products.
Can I return an item to Amazon without original packaging?
To return an item, go to Your Orders. Products must be returned in new and unworn condition, with all original packaging, tags, and certificates of authenticity. Any products returned without their original packaging and documentation will be rejected.
Can you return Amazon used like new items?
A used or open box item purchased from Amazon Warehouse can be returned within 30 days of receipt of shipment. Renewed products come with the Amazon Renewed Guarantee giving you a replacement or refund within 90 days of purchase if the item does not work as expected.
Can I return Amazon items after return window closed?
If you've purchased something and the Amazon return window has closed, submit a return request anyway. Amazon can allow you to return products past 30 days from receipt of shipment, but this is handled on a case by case basis. As a seller, you don't have to do anything.
Do you have to return items in original packaging?
Original packaging is not necessary When you return an item, you do not have to return it in the original packaging in order to get a refund, given that it meets consumer guarantees.
How To Return Amazon Products
If you purchased an item from Amazon but find that you need to return it for whatever reason follow these steps for successful returns.*
How Strict Is The Amazon Return Policy?
The return policy is pretty strict. In certain cases they will allow you to return items after the allotted 30 days but in these cases there is often an additional fee (unless it is a specialty item with a longer return period).
Amazon Exchange Policy
When returning an item to Amazon you will be asked if you want to exchange it for another item or receive a refund. To exchange an item follow these steps:
Amazon Refund Policy
The Amazon refund policy is outlined in the “How To Return Amazon Products” section. Please refer back to it for further clarification.
Does Amazon Accept Returns After 30 Days?
In some cases you will still be able to return your product after 30 days but it will require a different process. For example you may be able to return your items to certain stores that accept Amazon returns for free.
Does Amazon Have Free Returns?
If Amazon is to blame for the return (e.g. they sent the wrong item) then the return is free. If you simply don’t like an item you have to pay to return it.
How Long Do Amazon Refunds Take?
This varies depending on your payment method. Credit cards take 3 – 5 business days and debit cards take up to 10 business days. See the full list of timelines on their website.
Amazon.com Returns Policy
Items shipped from Amazon.com, including Amazon Warehouse, can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.
Mistaken Returns
Ensure you enclose the correct and complete item when making a return. The correct item must be returned to receive a refund.
Amazon Global Store Return Policy
It can take up to 25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.
Amazon Alexa Voice Shopping
Non-digital products purchased using Alexa are eligible for free returns, except for Amazon Pharmacy purchases, which are subject to Amazon Pharmacy's return policy. To return a product purchased using Alexa, process your return as normal in the Returns Center. We'll automatically refund you any shipping charges applied to the return.
Seller Return Policy
When you order from a seller that fulfills and ships its own inventory (also called a third party seller), your return is sent back to the seller instead of Amazon.com. While most sellers offer a returns policy equivalent to Amazon.com's, some seller returns policies may vary.
Delivery with Services
Returns or exchanges for items purchased from a third-party seller that provided a Delivery with Service (in-home unpacking, installation, assembly, etc.) have to be scheduled by the seller.
Amazon Devices
Amazon-branded devices such as Kindle e-readers, Fire tablets, Amazon Fire TV devices, and Echo devices and their accompanying Amazon-branded accessories purchased from Amazon.com can be returned within 30 days of receipt of shipment as long as they remain in the same condition as the date of purchase.
Physical Store Returns Policy
Items purchased at an Amazon Physical Store can be returned within 30 days for a full refund, subject to our other listed return guidelines listed below.
To Return an Item
If you linked your account at the time of purchase from an Amazon Books, Amazon 4-star, or Amazon Pop Up:
Amazon Physical Store Holiday Returns Policy
Items purchased at an Amazon Books, Amazon 4-star, or Amazon Pop Up store location between October 1 and December 31 may be returned until January 31 the following year for a full refund, subject to our other return guidelines listed above.
How long does it take to get a full refund from Amazon?
If you’re lucky enough to live close to an Amazon store you can take “eligible items” bought on Amazon.com there for a full refund within 30 days. According to their website, items that are NOT eligible for an in-store return are really large items, or stuff that doesn’t meet “safe to ship standards”.
What happens if you cross the limit on Amazon?
If you cross this limit, Amazon will mark your account as “concession abuse”. In other words, if you typically only contact Amazon for a refund or discount, and abuse their policy frequently, you’ll fall into this category.
How to contact Amazon if you don't know the order number?
If you DON’T know the order number you can either ask the gift giver or contact Amazon customer service at 1- (888) 280-4331. When calling, make sure you have the”gift giver’s email address, phone number and the package tracking ID ready (if you have it).”.
Do you have to pay shipping fees for a return?
If the reason for the return is a defective product, incorrect description, or wrong item sent , you will not have to pay the return shipping fees. Be aware that you may get hit with a restocking fee if the item is damaged due to misuse, missing parts, or unauthorized tampering.
Can Amazon ban your account?
Amazon has never come out and said that they can ban your account, or limit your returns, because you made too many returns. But it goes without saying that they track your return history and absolutely reserve the right to take action if they feel you’re abusing their policy.
How to know if your product contains a lithium battery
Products don’t have a specific sticker or symbol that indicates the presence of lithium batteries. But you can easily recognize the batteries in a few ways:
Types of lithium batteries
There are many different types of lithium batteries. The three main types are described here.
United Nations test summary requirement
As of January 1, 2020, UN 38.3 requires lithium battery manufacturers and distributors to provide a document known as a lithium battery test summary upon request. This requirement will be enforced via country-specific regulations.
How long does it take to get a full refund from Amazon?
If you’re lucky enough to live close to an Amazon store you can take “eligible items” bought on Amazon.com there for a full refund within 30 days. According to their website, items that are NOT eligible for an in-store return are really large items, or stuff that doesn’t meet “safe to ship standards”.
What happens if you cross the limit on Amazon?
If you cross this limit, Amazon will mark your account as “concession abuse”. In other words, if you typically only contact Amazon for a refund or discount, and abuse their policy frequently, you’ll fall into this category.
How to contact Amazon if you don't know the order number?
If you DON’T know the order number you can either ask the gift giver or contact Amazon customer service at 1- (888) 280-4331. When calling, make sure you have the”gift giver’s email address, phone number and the package tracking ID ready (if you have it).”.
Do you have to pay shipping fees for a return?
If the reason for the return is a defective product, incorrect description, or wrong item sent , you will not have to pay the return shipping fees. Be aware that you may get hit with a restocking fee if the item is damaged due to misuse, missing parts, or unauthorized tampering.
Can Amazon ban your account?
Amazon has never come out and said that they can ban your account, or limit your returns, because you made too many returns. But it goes without saying that they track your return history and absolutely reserve the right to take action if they feel you’re abusing their policy.
