Ashley Furniture Return Policy for on the internet purchases is as complies with: Return your product within 30 days from purchase. Opened or utilized product is not returnable. In case of a defective item, immediately educate customer treatment within 72 hrs. Return not excepted after 30 days.
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Can you return furniture to Ashley Furniture HomeStore?
Returning a piece of furniture to the store is not the easiest task. Whether you received a damaged, faulty, or low-quality item from Ashley Furniture HomeStore, you should get familiar with the company’s return policy.
How many stores does Ashley Furniture have?
Ashley Furniture operates 700 Ashley Furniture stores and also sells through independent channels. Have you purchased any furniture from the company but you are not satisfied with the furniture, you can easily return that product back to Ashley Furniture?
Where can I pick up my items from Ashley Furniture?
Warehouse Pickup is valid at AshleyFurniture.com and participating locations only. Your items may be available for pickup at our warehouse. If you select to pick up your items at our warehouse, we will gladly assist you in loading your items.
What is the return policy for clearance items?
Clearance Items are final sale items and cannot be returned unless they are delivered damaged. Please note, return shipping fees may apply. The returned item (s) are inspected immediately upon receipt.
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Can I return Ashley Furniture If I don't like it?
Ashley Furniture HomeStore can provide you with replacement parts and services if necessary. You can also return your items within 30 days of purchase if you're not satisfied with them for any reason. Contact customer care at 866-436-3393.
Does Ashley have free returns?
With the exception of damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees may apply. Most refunds or credits are based on the payment method used at the time of purchase.
Does Ashley Furniture charge a restocking fee?
If you wish to return your furniture for preference reasons within 3 days, the original delivery fee will not be refunded and a 15% restocking fee will be charged. Customers making a one-time reselection of equal or greater value will be charged a new delivery fee but will not be charged a restocking fee.
Can I return an item I bought online to the store?
Most online stores will only accept returns of unused and unopened items. If it is clothing, you must keep the tags on the clothing in order to return the purchase. Follow website directions. Most online stores have step-by-step instructions for processing a return.
How do I get out of my Ashley Furniture contract?
Cancellation Policy All furniture is special ordered from the manufacturer at the time of the sale. A 30% cancellation fee will be charged on cancelled orders. Purchases paid by check will be refunded after 15 working days from date of payment. Purchases paid by cash will be refunded by check.
Can you return a couch?
Fortunately, despite what the retailer may try to tell you, you can still send the faulty sofa back. Under the Sale of Goods legislation, a retailer has a responsibility to provide you with goods of a certain standard of quality and durability.
Can I cancel furniture order before delivery?
Make it clear that you need the goods by a certain date, or for a service to start or finish by a set date. If the retailer does not deliver by then, you'll be legally entitled to cancel your order and demand a refund for a deposit or the cancellation of any credit agreements.
How long is Ashley Furniture Protection Plan?
5 year5 year coverage. Please read your plan for complete details.
What is Ashley Stewart return policy?
Within 30 days of the date of purchase, we will gladly accept unworn merchandise with tags attached for an exchange or full refund of the purchase price in the original form of payment.
How do I send a return package?
0:191:31How to Return Mail - YouTubeYouTubeStart of suggested clipEnd of suggested clipIf you've already opened the package try to keep the original contents intact. Open packages requireMoreIf you've already opened the package try to keep the original contents intact. Open packages require new postage.
Do I have to pay postage to return goods bought online?
You must cover the delivery cost for returning unwanted goods, unless the retailer says it will pay for returns. Some retailers offer free returns labels, so you don't have to pay to return. We recommend you get proof of postage, just in case the retailer later disputes you've returned your goods.
How do I return a package item?
Get Your Package ReadySeal your box with plastic or nylon tape at least two inches wide. Don't use duct tape.Wrap items separately and use cushioning material. Get packaging tips.Keep in mind, there are additional rules for special-care and prohibited items.You'll need to know the dimensions and weight of your box.
What is Ashley Stewart return policy?
Within 30 days of the date of purchase, we will gladly accept unworn merchandise with tags attached for an exchange or full refund of the purchase price in the original form of payment.
How long does it take to get a refund from Ashley Furniture?
7–10 daysRefunds are made based on the payment method used at the time of purchase. Please allow 7–10 days following receipt of the returned item(s) for any credit or refund to display on your credit card statement.
Is Ashley Furniture Protection Plan worth it?
THIS PROTECTION PLAN IS A SCAM, DO NOT GET IT. IT'S NOT WORTH YOUR MONEY OR TIME.
Does Wayfair have free returns?
If you're not in love within 100 nights, you can arrange a free return or exchange it for a different one. The return or exchange option only applies once per order. This excludes Mattress Toppers, Crib Mattresses, Air Mattresses, and Open Box Mattresses.
How long does it take to return an Ashley furniture?
As per the Ashley Furniture return policy, you can return your product within 30 days from purchase. Opened or used product is not returnable. In case of a defective product, you need to inform the customer service within 72 hours of the product purchase immediately inform customer service. Returns are not excepted by the company after 30 days.
How long does it take for Ashley Furniture to refund?
If you return your item online or via store, it can take up to 7-10 business days for the refund to be processed to your original form of payment. Type of payment.
How long does it take for Ashley to refund a credit card?
7-10 days. Ashley will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. Shipping and handling costs are not refundable. Cash. 7-10 days. Will be refunded via cash, only if accompanied with the receipt. PayPal. 7-10 days. PayPal account.
How long does it take to get a refund for a return?
Any return without a receipt or packing slip or after 180 days of purchase, the refund you will get will be the lowest sale price offered in the last 60 days.
How to return a target product?
When you know your target store to return your product, pack your product in the original packing. Accompany your product with an original slip. Store personnel will help you in processing your return. Your refund will be immediately processed to your original form of payment.
Where is Ashley Furniture located?
Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. Ashley Furniture operates 700 Ashley Furniture stores and also sells through independent channels. Have you purchased any furniture from the company but you are not satisfied with the furniture, ...
What to do before returning a product?
Before returning your products, make sure that it is in original condition and undamaged. Here are some easy steps to go through, if one wants to return the merchandise by paying a visit to the nearest store:
The Ashley Return Policy Clarified
According to the Ashley Furniture return policy, you must have a receipt to return your item, and you will receive a full refund if the products:
How To Return Items Purchased Online
When making an order on the Ashley Furniture HomeStore website, you were offered two types of delivery:
How To Return Items Purchased in Store
If you purchased an item in one of the Ashley Furniture stores, check the terms and conditions that are usually located on the back of your receipt or contact the store where you made the purchase. You can find the phone numbers of all stores through the Ashley Furniture store locator.
What Are the Ashley Furniture Refund and Exchange Policies?
The company will issue a refund to the original method of payment 7–10 days after receiving the returned item. You will get a refund for the full price of the item, including taxes (in compliance with state law). Shipping, delivery, and handling charges are refundable only in case you return damaged or defective merchandise.
Common Ashley Furniture Return Policy Complaints
A lot of people have complaints about the Ashley return policy. In most cases, people were sent wrong, low-quality, or damaged items. Communication with customer service doesn’t solve any of the customers’ issues, and the return process is painfully slow. In some cases, the company even refused to exchange or accept damaged pieces of furniture.
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How long does it take to return an Ashley furniture?
Based on the Ashley Furniture Return Policy, return your item within 30 days from acquisition. Opened up or made use of product is not returnable. In case of a malfunctioning item, quickly notify consumer care. Return not excepted after 30 days. In case of shipping flaw, the company will certainly fix the item. Will certainly additionally assist you with return or exchange for guarantee products. Ashley will aid you to return or trade any one of the defected product.
How long does it take for Ashley to return a product?
Return not excepted after 30 days. When it comes to delivery problem, the company will repair the product. Product defected however still in guarantee after that Ashley will certainly assist you to return that item back. In case defect after 30 days speak with to your nearby client service.
Is an open product returnable?
Opened or utilized product is not returnable. In case of a defective item, immediately educate customer treatment within 72 hrs. Return not excepted after 30 days. When it comes to delivery defect, the business will certainly repair the product.
Is delivery fee refundable?
Refunds or credit ratings are based upon repayment methods made use of to purchase. Delivering fees are nonrefundable. Ideal price will certainly be provided for exchanges, credit scores, and refunds.
Can you return an Ashley furniture item?
You can conveniently return your item back to Ashley Furniture Return Policy in two methods (i) By returning your item back to the shop as well as (ii) By returning your product back on the internet.
What happens if furniture cannot fit in the garage?
If furniture in its original packaging cannot fit through your entryway, it will be placed in a secured garage. You will be responsible for furniture assembly, furniture set up, unboxing, and removal of all packaging materials if you choose Threshold Delivery service.
Does curbside delivery include assembly?
Curbside Delivery requires that furniture be dropped off on the curb outside your home. You are not required to be home to accept the delivery and a signature is not needed. Items will be delivered in their original packaging and this delivery service does not include assembly or setup.
How do I know what my online protection plan covers?
Our online protection plan provider is GBS. They offer three different protection plans; Furniture Protection Plan, Outdoor Protection Plan, and Adjustable Base Protection Plan. Please check the brochure below for details on your coverage.
Why are some items not eligible for an online protection plan?
Some items such as accessories, rugs are not eligible for online protection plan.
What are Progressive Leasing program restrictions?
Progressive Leasing has some restrictions for its leasing program, these restrictions are listed below.
What is Progressive Leasing?
Progressive Leasing is a Lease-to-Own Program.
Can I track my in-home delivery order?
Order Tracking is now available online for some of our store locations including some of our online orders. Tracking is only available on the day of delivery. The estimated times are our best estimates and you should still be available during your scheduled delivery windows.
How do I submit a protection plan claim for accidental stains or damage to my furniture?
You can submit a claim to your protection plan provider on their website or app, or you can call their customer service at their phone number listed on your protection plan certificate. Please check the paperwork that came with your sale to verify who your protection plan provider is.
What if the price changes after I make a purchase?
If you bought something from AshleyFurniture.com within the past 30 days and it is now listed at a lower price, let us know. Send your price adjustment request, please call Customer Care at 866-436-3393 or message us. We will then review and verify the price adjustment request.
What happens after the expiration of a labor warranty?
After the expiration of the Labor Coverage or for all products or parts not covered by Labor Coverage, the original purchaser will be responsible for labor, packing, and all shipping and transportation costs. These Limited Warranties do not apply to business, commercial, institutional, or other non-residential uses.
Is leather a natural product?
Leather is a natural product, and, as such, each hide will reflect its own individuality. Some variations of shade and tone are to be expected as are the nicks, scratches, and wrinkles that only occur in genuine leather; these characteristics are in no way to be considered a defect.
Does Ashley pay labor?
In addition, during the period of any applicable Labor Coverage, Ashley will pay reasonable and customary labor rates to repair or replace the defective parts (at Ashley’s option) and shipping costs from the retailer to and from Ashley, at no charge to the original purchaser.
Does a warranty cover normal household use?
All warranties, whether express or implied, cover only normal household usage. No warranty, express or implied, applies to any condition resulting from misuse, abuse, delivery, or transportation damage, nor any condition resulting from incorrect or inadequate maintenance, cleaning, or care.
Can children play on motion furniture?
Caution must be used in operation (opening, closing, etc.). Children should not be allowed to play on or operate motion furniture. Always leave recliners in an upright and closed position and keep hands and feet clear of mechanism.
Does Ashley warranty cover replacement parts?
Under these Limited Warranties, Ashley’s exclusive obligation during the applicable warranty period is to repair or replace, at its option, upon examination by an authorized representative of Ashley, the applicable product or part not in conformity with these Limited Warranties. After 1 Year, the Power Foundation Frame and Power Foundation Mechanism and Electrical Components Limited Warranties cover replacement parts only. REFUNDS ARE NOT AVAILABLE. If within the warranty period, identical materials are unavailable at the time of repair or replacement, Ashley reserves the right to substitute materials of equal or better quality.#N#In addition, during the period of any applicable Labor Coverage, Ashley will pay reasonable and customary labor rates to repair or replace the defective parts (at Ashley’s option) and shipping costs from the retailer to and from Ashley, at no charge to the original purchaser. After the expiration of the Labor Coverage or for all products or parts not covered by Labor Coverage, the original purchaser will be responsible for labor, packing, and all shipping and transportation costs.
