See more
Can I return Ashley Furniture If I don't like it?
Ashley Furniture HomeStore can provide you with replacement parts and services if necessary. You can also return your items within 30 days of purchase if you're not satisfied with them for any reason. Contact customer care at 866-436-3393.
Does Ashley have a return policy?
You have 72 hours after a Home Delivery of an online order to report if an item is delivered damaged, defective or if you are unhappy with it in any way. Call the phone number on your emailed order confirmation and we will work with you to repair, replace or pick up the item for a return.
Does Ashley Furniture have restocking fee?
If you wish to return your furniture for preference reasons within 3 days, the original delivery fee will not be refunded and a 15% restocking fee will be charged. Customers making a one-time reselection of equal or greater value will be charged a new delivery fee but will not be charged a restocking fee.
How long does it take to get a refund from Ashley Furniture?
7–10 daysRefunds are made based on the payment method used at the time of purchase. Please allow 7–10 days following receipt of the returned item(s) for any credit or refund to display on your credit card statement.
Can you return a couch?
Fortunately, despite what the retailer may try to tell you, you can still send the faulty sofa back. Under the Sale of Goods legislation, a retailer has a responsibility to provide you with goods of a certain standard of quality and durability.
How much is Ashley cancel fee?
A 30%Cancellation Policy A 30% cancellation fee will be charged on cancelled orders. Purchases paid by check will be refunded after 15 working days from date of payment. Purchases paid by cash will be refunded by check.
Can I cancel furniture order before delivery?
Make it clear that you need the goods by a certain date, or for a service to start or finish by a set date. If the retailer does not deliver by then, you'll be legally entitled to cancel your order and demand a refund for a deposit or the cancellation of any credit agreements.
Is Ashley protection plan worth it?
THIS PROTECTION PLAN IS A SCAM, DO NOT GET IT. IT'S NOT WORTH YOUR MONEY OR TIME.
How long is Ashley Furniture Protection Plan?
5 year5 year coverage. Please read your plan for complete details.
How long does it take to get a couch from Ashley Furniture?
Depending on how close you are to an Ashley HomeStore, your order will come directly from the store or it will arrive via Ashcomm shipping service. On average, delivery will take 5-10 business days for items to arrive.
Does Ashley Furniture give military discounts?
Ashley Furniture does NOT, indeed, offer a military discount. This goes for both online purchases, as well as in-store purchases.
How do I check the status of my Ashley Furniture order?
You can also check on your order by calling Customer Care at 866-436-3393, Monday through Friday, 7 a.m. to 7 p.m. (CT) & Saturday, 7 a.m. to 5:30 p.m. (CT).
How do I return a mattress to Ashley?
Defects discovered more than 72 hours after the mattress or foundation was delivered may be covered by the manufacturer's warranty, if any. You have 100 calendar days from the date of delivery to return your mattress. To initiate a return or for helpful hints, call Ashley Customer Care at 866-436-3393.
Can I cancel furniture order before delivery?
Make it clear that you need the goods by a certain date, or for a service to start or finish by a set date. If the retailer does not deliver by then, you'll be legally entitled to cancel your order and demand a refund for a deposit or the cancellation of any credit agreements.
How do I return a recliner to Amazon?
FurnitureFurniture items are returnable for any reason within 30 days of receipt of shipment.If the item is damaged or defective, Amazon will help you solve the problem, or provide a free return or replacement.Contact the manufacturer directly for product registration and warranty-related information.
Does Wayfair have free returns?
If you're not in love within 100 nights, you can arrange a free return or exchange it for a different one. The return or exchange option only applies once per order. This excludes Mattress Toppers, Crib Mattresses, Air Mattresses, and Open Box Mattresses.
How long does it take to return an Ashley furniture?
As per the Ashley Furniture return policy, you can return your product within 30 days from purchase. Opened or used product is not returnable. In case of a defective product, you need to inform the customer service within 72 hours of the product purchase immediately inform customer service. Returns are not excepted by the company after 30 days.
How long does it take for Ashley Furniture to refund?
If you return your item online or via store, it can take up to 7-10 business days for the refund to be processed to your original form of payment. Type of payment.
How long does it take for Ashley to refund a credit card?
7-10 days. Ashley will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. Shipping and handling costs are not refundable. Cash. 7-10 days. Will be refunded via cash, only if accompanied with the receipt. PayPal. 7-10 days. PayPal account.
How long does it take to get a refund for a return?
Any return without a receipt or packing slip or after 180 days of purchase, the refund you will get will be the lowest sale price offered in the last 60 days.
How to return a target product?
When you know your target store to return your product, pack your product in the original packing. Accompany your product with an original slip. Store personnel will help you in processing your return. Your refund will be immediately processed to your original form of payment.
Where is Ashley Furniture located?
Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. Ashley Furniture operates 700 Ashley Furniture stores and also sells through independent channels. Have you purchased any furniture from the company but you are not satisfied with the furniture, ...
What to do before returning a product?
Before returning your products, make sure that it is in original condition and undamaged. Here are some easy steps to go through, if one wants to return the merchandise by paying a visit to the nearest store:
The Ashley Return Policy Clarified
According to the Ashley Furniture return policy, you must have a receipt to return your item, and you will receive a full refund if the products:
How To Return Items Purchased Online
When making an order on the Ashley Furniture HomeStore website, you were offered two types of delivery:
How To Return Items Purchased in Store
If you purchased an item in one of the Ashley Furniture stores, check the terms and conditions that are usually located on the back of your receipt or contact the store where you made the purchase. You can find the phone numbers of all stores through the Ashley Furniture store locator.
What Are the Ashley Furniture Refund and Exchange Policies?
The company will issue a refund to the original method of payment 7–10 days after receiving the returned item. You will get a refund for the full price of the item, including taxes (in compliance with state law). Shipping, delivery, and handling charges are refundable only in case you return damaged or defective merchandise.
Common Ashley Furniture Return Policy Complaints
A lot of people have complaints about the Ashley return policy. In most cases, people were sent wrong, low-quality, or damaged items. Communication with customer service doesn’t solve any of the customers’ issues, and the return process is painfully slow. In some cases, the company even refused to exchange or accept damaged pieces of furniture.
Let DoNotPay Help You Make a Return Hassle-Free
Making a return request can be an exhausting task. If you don’t want to go through so much trouble, ask DoNotPay to step in. Our app will make sure the entire process runs as smoothly as possible.
Returned Your Faulty Item? Discover Other Nifty DoNotPay Products!
Apart from being your shortcut through returning your faulty items to merchants, our app can do so much more! From helping you request a refund, get extended warranties, file insurance claims, and find clinical trials in your vicinity to assisting you in creating legal documents, getting them notarized, and faxing them—DoNotPay can do it all.
How long does it take for Ashley to return a product?
Return not excepted after 30 days. When it comes to delivery problem, the company will repair the product. Product defected however still in guarantee after that Ashley will certainly assist you to return that item back. In case defect after 30 days speak with to your nearby client service.
How long does it take to return an Ashley furniture?
Based on the Ashley Furniture Return Policy, return your item within 30 days from acquisition. Opened up or made use of product is not returnable. In case of a malfunctioning item, quickly notify consumer care. Return not excepted after 30 days. In case of shipping flaw, the company will certainly fix the item. Will certainly additionally assist you with return or exchange for guarantee products. Ashley will aid you to return or trade any one of the defected product.
Is an open product returnable?
Opened or utilized product is not returnable. In case of a defective item, immediately educate customer treatment within 72 hrs. Return not excepted after 30 days. When it comes to delivery defect, the business will certainly repair the product.
Is delivery fee refundable?
Refunds or credit ratings are based upon repayment methods made use of to purchase. Delivering fees are nonrefundable. Ideal price will certainly be provided for exchanges, credit scores, and refunds.
Can you return an Ashley furniture item?
You can conveniently return your item back to Ashley Furniture Return Policy in two methods (i) By returning your item back to the shop as well as (ii) By returning your product back on the internet.
What are the conditions for return of showroom merchandise?
Original condition includes but is not limited to: no signs of wear or tear, scratches, nicks, stains, pet hair, pet or food odor, smoke damage or missing parts. No returns on opened pillows, sheets or mattress foundations. The Company reserves the right to determine the condition upon pick up of the mattress. Merchandise that does not meet the above condition will not be accepted.
How long does it take to return furniture?
The completed return of merchandise or reselection must take place within seven (7) days of your original delivery or original pick-up date.
What is special order furniture?
Furniture and Furniture Accessory Reselection and Return Policy: Special orders are items manufactured based on specific customer request that are not regular showroom merchandise and are not eligible for reselection or return.
What is a restocking option?
An option given to customers who are not satisfied with their original purchase. It allows a customer a single chance to reselect their merchandise with no restocking fee. Rules and conditions apply.
How long is the furniture protection program?
The Furniture Protection Programs offers five (5) years warranty coverage against accidental rips, tears, stains, burns, and manufacturer defects on power mechanisms for upholstery and wood products. Coverage on manufacturer defects will begin upon expiration of the one (1) year manufacturer warranty and continue through the five (5) year period. For covered stains or damages, call our toll-free Customer Service number within thirty (30) days from date of discovery. To file a service request please call 1-888-585-9488. A beneficial no risk policy also applies to the Furniture Protection Program. If there is never a need to file a service claim during the term of the policy, the Protection Plan will be refunded as an in-store credit good towards a future purchase that is at least twice the amount of the credit. Credits are for furniture and mattress purchases only, not for rugs or accessories.
Can I return a mattress protector?
Mattress protectors, pillows, and sheets that have been opened are not eligible for reselection or return. Delivery is a service and the original delivery fee is non-refundable. A new delivery fee will be applied to all reselections and returns. Showrooms cannot accept returned furniture and mattress merchandise.
Can you return furniture to the showroom?
Showrooms cannot accept returned furniture and mattress merchandise. Accessories may be returned to our showrooms. All merchandise must be returned in new condition with no signs of wear and tear, scratches, nicks, stains, pet hair, pet or food odor, smoke, damage, or missing parts.
How long does it take for an Ashley mattress to be returned?
The truth is that this period can vary between 2 to 4 weeks, according to the retailer.
How many nights do you have to sleep on an Ashley mattress?
So, what Ashley Furniture asks their customers to do is to sleep on the mattress for at least 30 nights before you decide to reselect a new one of the same or higher value. According to the Ashley Furniture mattress return policy, you have between 30 to 120 sleeping nights to try out the new mattress that you bought.
How much does it cost to reselect a mattress?
When you reselect a mattress, you need to know that you will need to pay a $99.95 fee for the handling, inspection, and pick-up of both the original mattress and the delivery of the new one. Discover the best pillows for stomach sleepers.
