What is ASOS return policy?
If you return an item within 28 days of receiving it, we'll give you a full refund. If you decide to return something within 29 to 45 days of it being received, an ASOS gift voucher will be issued to you instead, and any Klarna instalments will still apply.
Can I return after 45 days ASOS?
If you return within 28 days of the item being delivered to you or available for collection, a full refund will be issued to your original payment method. If you return within 29 and 45 days of the item being delivered to you or available for collection, a gift voucher will be issued.
How long do you have to return an ASOS order?
28 daysYou have 28 days from the date you receive your order to return it for a refund.
Is everything on ASOS returnable?
You can return any ASOS item (including sale items) for a full refund, within 28 days of receiving your original order. If you return your item between 29 and 45 days, you'll receive an ASOS gift voucher for the amount equivalent to the price you paid for the item.
Can I return something after 30 days?
Under the Consumer Rights Act, you have the right to return something within 30 days and get all of your money back if it's faulty, not as described, or unfit for purpose.
When did ASOS change their return policy?
Best high street fashion buys in April In addition to cracking down on serial returners, Asos' new returns policy will also allow shoppers to return unwanted purchases after the usual 28 days. Within the first 28 days of an Asos purchase, consumers can return the product for a full refund.
Do you have to return ASOS in original packaging?
You don't have to use your ASOS packaging - as long as the items are packed securely and the correct label is attached, we'll be able to process each of your returns as soon as they reach the warehouse.
Are ASOS returns Free UK?
We're no longer offering free exchanges to UK customers. All returned items will be refunded once they've been inspected by our warehouse team. If you need a different size or colour of an item, then you'll need to place a new order. Returns are FREE and trackable.
Can I return my ASOS parcel in a different bag?
ASOS on Twitter: "@daisyjaneridley No, you can return your items in any suitable packaging. Keep your return postage receipt as proof of the return" / Twitter.
Do ASOS resell returned clothes?
In fact, we resell over 97% of our returns. If they come back in mint condition, they'll go back to our shelves for another customer to order.
How do I return a package to ASOS?
Select the items you're returning and the reason you're returning them. All returned items should be sent in their original condition and packaging including tags, eg shoes should be returned with the original shoe box.
Can I return an ASOS item without the bag?
ASOS on Twitter: "@daisyjaneridley No, you can return your items in any suitable packaging. Keep your return postage receipt as proof of the return" / Twitter.
Will ASOS accept returns without tags?
If you're returning items within the returns timeframe the tags NEED to be included in the return (attached or unattached). If you're returning AFTER the returns timeframe, due to a faulty issue with the item, then it's OKAY if the tags are missing.
Why do ASOS returns take so long?
It can take up to 10 days for your return to reach us and be processed. If your return is showing as delivered back to ASOS and you've not had an update, please allow an additional 48 hours for our warehouse to process your return.
Can I return PLT after 28 days?
Items must be returned within 28 days of receipt. Items must be unworn and unwashed.
How long do you have to return an ASOS item?
First things first you should check the ASOS returns policy before sending any items back to them. You should also ensure you have the original packaging too. However, from the UK ASOS Returns are FREE and you have 28 days from when you receive the order to return the goods. The same goes for an exchange ...
How long does it take for an ASOS return to be processed?
How long do ASOS Returns take? ASOS Returns can take up to 7 working days from the day after the date of your return, for your parcel to be delivered back to the ASOS warehouse and for it to be checked and processed.
Can you return underwear with a + next to the product name?
If you wish to return underwear, swimwear, pierced jewellery, cosmetics/make-up or any items marked with a + next to the product name, please do not remove the original wrapping/seal for hygiene reasons.
Create a Return
1. Go to the My Orders section of your account and click Create Return next to the order you’re looking to send back to us. 2. Select the items you’re returning and the reason you’re returning them to us. 3.
Multiple orders to return?
If you have items from more than one order that you'd like to return, you can send them back in the same parcel. When creating your return, you’ll be shown any items that can be returned in the same parcel.
Create a Return
1. Fill in your returns slip and put it in your parcel. We’ll need to know the item you’re returning and the reason you’re returning it to us. If you no longer have your returns slip, you can download a new one from the attachments section. 2. Click here to see your options and create your new returns label. 3.
Don't forget...
We recommend removing or covering your shipping label before attaching your returns label to your parcel.
Just one more thing..
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