You can return devices and accessories to AT&T by:
- Visiting the nearest AT&T store
- Mailing the item
- Initiating a return with DoNotPay
Full Answer
What store has the best return policy?
Retailers with the best return policies
- Nordstrom. Nordstrom has no official time limit on returns, though they do require a receipt or proof of purchase for cash returns.
- Eddie Bauer. Like many of the stores on this list, Eddie Bauer has no limit on when items can be returned for a refund.
- Costco. ...
- Bed Bath & Beyond. ...
- Zappos. ...
How do you return equipment to AT&T?
Where to Take your ATT Equipment
- Use the materials that came in the new equipment's box to pack up your equipment.
- Tear off the bottom receipt tab on the prepaid shipping label.
- Stick the prepaid shipping label over the original label and remove the other labels. Without this return label, it won't be sent back to us.
- Find out where to drop it off.DIRECTV or Fixed Wireless Internet: Take it to a post office or FedEx .U-verse TV or AT&T Internet: Take it to an authorized UPS drop-off location .
Can I return my phone to AT&T?
If you bought your device online at att.com or by phone from AT&T, you can return the device back to any AT&T retail store during the return and exchange period, or contact us to request a return shipping label. When mailing back your return, be sure to keep your tracking number. We have provided a step-by-step checklist to help you return above.
Where to return att phone?
you must return or exchange it at any AT&T company-owned retail store. • If you made your purchase on Premier or by phone and received it by mail, you can mail the device back to AT&T or take it to any AT&T retail store. • If you're returning your equipment by mail or canceling your service, call the number provided on your invoice.
Can you return ATT accessories?
You can return or exchange a device during the 14-day return period. To start the process, contact us through online chat or 800.331. 0500. For 15 days or more, a refund is subject to the manufacturer's warranty period.
Can you return Airpods to AT&T?
It must be in manufacturer's original packaging and include the original components—the device, battery, charger, manual, unopened software, and a copy of the invoice or receipt. If anything is missing or the device is not in like-new condition, your return may not be accepted.
How long do I have to return ATT equipment?
within 21 daysReturn your equipment at no cost to you within 21 days to avoid a $150 charge. Take original Wi-Fi Gateway and power cord to nearest The UPS Store. Bring your AT&T account number located on your packing slip. Please do not return other devices.
Can you return AT&T equipment to an AT&T store?
DO NOT TAKE IT TO AN AT&T STORE. Equipment must be returned through UPS. If you have cancelled your account, you should have received instructions on how to return the equipment.
What is AT&T buyer's remorse policy?
AT&T Returns If the phone or device you purchased does not meet your expectations, return it by mail within 14 days from the date the equipment was shipped. Refunds are applied using the original payment method.
Can I return an Apple watch to AT&T?
ATT's return policy is 14 days on all devices. Sorry if you weren't told but that doesn't change anything. Besides, if the device is defective, you should take it to Apple. It's under warranty and only Apple handles warranty on Apple devices.
Can you return ATT equipment after 30 days?
Include the original proof of purchase (receipt or invoice). Note: If you return equipment to AT&T more than 30 days after the shipment date, we can't provide a refund or return your equipment to you.
Can I return ATT equipment late?
Except as otherwise provided, AT&T Equipment must be returned to AT&T undamaged, within twenty-one (21) calendar days after your Service is terminated for any reason. If equipment is not returned within twenty-one (21) calendar days, or is returned damaged, you will be charged a Non-Return Equipment Fee.
How much does it cost to return AT&T equipment?
The company charges $150 per unit of equipment, and effectively every item you have to return is considered a unit. If you use AT&T for your internet, failing to return the Wi-Fi Gateway and power cord within 21 days will leave you susceptible to a charge of $150.
How can I avoid AT&T restocking fee?
If you placed your order online and picked up in store, you must return to a company-owned retail store in order to have the restocking fee waived. Waiver of fee subject to change. To return phones purchased on att.com, you can visit a nearby AT&T store or ship back to AT&T with the prepaid return shipping label.
Do you have to return ATT modem?
If you are switching from AT&T Internet, you purchased your modem at the time of installation. That modem is yours and you don't need to return it.
Can I return my iPhone if I opened it?
iPhone/iPad return policy If you are not fully satisfied with your iPhone/iPad purchase, you can return your undamaged iPhone/iPad to the Apple Online Store within 14 calendar days from the time you receive your iPhone(s)/iPad(s) for a refund. A 25% open box fee will be assessed on any opened unit (per unit).
Does AT&T have a restocking fee?
You can exchange a phone or device one time within 30 days of the shipment date. A restocking fee of up to $55 for devices, not including tablets or iPads, may apply except where prohibited. A restocking fee of 10% of the sales price applies to tablets and accessories over $100, except where prohibited.
How do I get a refund from AT&T?
Refunds and your account status Active accounts: If you have a credit balance on your AT&T account because of an overpayment, we'll apply the credit to your next bill unless you contact us and request a refund. Call 800.288. 2020 or visit us at an AT&T store.
Can AT&T waive restocking fee?
If you placed your order online and picked up in store, you must return to a company-owned retail store to have the restocking fee waived. Waiver of fee subject to change. To make a return, you can visit a nearby AT&T store or ship it back to AT&T with the prepaid return shipping label.
Can you return a phone case to AT&T?
We're happy to offer a helping hand with your return inquiry! In order to return the accessories that was purchased along with your device, it is recommended to visit the original store of the previous point of purchase that is within the 14 day return/exchange policy.
How do I cancel service?
Call the number on your invoice or receipt to cancel service. Early termination fees may apply. AT&T will refund any activation fee you might have...
How do I return my device?
If your device was purchased at an AT&T retail store, you may return it to any AT&T retail store during the return and exchange period. Restocking...
How do I get my refund for a return?
Your refund for a return will be made through the original payment method (credit, debit, check, etc.) and may take up to two months. Any rebates...
How can I make an exchange?
You can exchange equipment once within the applicable return period. See return by device above . If you ordered your new device on the att.com we...
What is like-new condition?
The device must be in like-new condition with no physical or water damage. It must be in manufacturer’s original packaging and include the original...
Why is DoNotPay so popular?
DoNotPay is known for being the champion of customer advocacy because we help our users claim what’s rightfully theirs, and we don’t tolerate big corporations taking people’s hard-earned money.
How long does it take to return an AT&T tablet?
Note that all tablets must be returned within 14 days of purchase.
Does DoNotPay return items?
DoNotPay has many different areas of expertise—helping you return your faulty items is only one of them.
Do new devices need to be in like new condition?
New devices need to be in like-new condition, with no damage, in the original packaging, and with all original components (battery, charger, manual, and unopened software)