Full Answer
What is your return policy for Aura products?
All returns are refunded via store credit in the form of an AURA The Label E-Gift Card. Returns are processed within 5-7 business days after your item (s) are delivered to us. Unfortunately due to an increase in online fraud and returns abuse, we can no longer provide cash refunds on returns.
How do I Return my aurate New York jewelry?
Simply email care@ auratenewyork.com for any other questions regarding returns. If you have more questions after this Aurate jewelry review: reach out to Aurate New York customer service between 10 am and 6 pm on a weekday through: Email: care@ auratenewyork.com.
How do I return a product purchased on acurite?
To return a product purchased on AcuRite.com, chat with or open a case with customer support. Products that qualify for a refund will be refunded the amount of the original purchase price (shipping excluded). Refund processing takes up to 5 business days once any returned merchandise requested has been received by us.
How long do I have to return an item?
You have 14 days from the date of delivery to return your item. All returns are refunded via store credit in the form of an AURA The Label E-Gift Card. Returns are processed within 5-7 business days after your item (s) are delivered to us.
How long does it take for Aurate to process a refund?
What is Global-e? Will I receive my package from AUrate or Global-e?
What is your US return & exchange policy?
What is your gift return policy?
How can I return an item shipped internationally?
Can you exchange an item on Aurate?
Can I exchange something in my international order?
See more
Does Aurate use real diamonds?
Everything you see is made from 100% recycled gold and sustainably made. Our conflict-free diamonds are carefully selected to maintain quality and adhere to the Kimberly Process.
How do I contact Aurate?
FAQ. Reach us Mon-Fri 10am-6pm ET care@auratenewyork.com for any issues, problems and concerns.
Where is Aurate located?
AURATE is located in New York, New York, United States .
Where is Aurate jewelry made?
Aurate makes modern luxury jewelry born, raised, and handmade in NYC.
How long will gold vermeil last?
between 10 - 30 yearsThe thick layer of this precious metal on gold filled jewelry allows it to last a very long time with proper care, anywhere from between 10 - 30 years. By learning how to clean and care for your gold jewelry, you can help to prevent tarnishing happening to your gold filled and gold vermeil pieces.
Who owns AUrate New York?
Sophie Kahn - FounderSophie Kahn - Founder - AUrate New York | LinkedIn.
Is 14k gold vermeil real gold?
Yes! Vermeil is real gold (at least 10 karat gold) electroplated over a base layer of Sterling Silver. Real or solid gold can be 10k, 14k, 18k, or 24k gold but the karats typically used for jewelry are 10k, 14k, or 18k gold.
Is Aurate high quality?
When it comes to high-quality jewelry, Aurate New York is a great option. Whether you are looking for a sparkling statement piece or a dainty piece of everyday jewelry, Aurate has a wide selection of beautiful and carefully crafted pieces that are sure to impress.
Is Aurate solid gold?
TL;DR: Aurate sells solid-gold and extra-thick vermeil jewelry in a wide range of styles, with diamonds, pearls, and semiprecious stones. Everything is made locally in New York for less than you would pay at a traditional retailer.
Can you shower in Aurate jewelry?
AUrate's jewelry is ideal for everyday wear. I'm not big on maintenance, so my jewelry needs to withstand swimming, showers, and lotions among other things — and these rings have put up with all of them without complaint, despite how delicate they look (especially the bezel).
What is Aurate?
Definition of aurate : a salt of auric acid.
What is vermeil jewelry?
Vermeil Jewelry Vermeil, also known as “silver gilt”, refers to high quality (pure or sterling) silver that is plated with a thin layer of gold. Most vermeil jewelry available now is created by electroplating the silver with gold, a chemical process that uses an electrical current to bind the two metals together.
What kind of metal does Aurate use for my ring?
We ethically source, sustainably make, and only use real platinum, solid 18-karat, and 14-karat gold in our engagement jewelry. Measured in 24ths, 18-karats denotes 18/24 parts of gold while 14-karats denotes 14/24 parts of pure gold. Platinum is 95/100 parts pure. The remaining percentage is an alloy added to enhance durability of naturally soft metals allowing us to guarantee our products for life.
What is your US return & exchange policy?
Aurate provides a 30-day return window starting from the day your item gets delivered. If you decide your gold isn’t for you, we’ll make it as easy as possible, just head on over to returns.auratenewyork.com to receive your free return shipping label. To be eligible for a return, the piece must be unworn and sent back in its original packaging. Aurate accepts returns for in-stock as well as made-to-order items.
What is your Exchange Policy on Engagement Rings?
If you are not, for whatever reason, Aurate provides a 7 day one-time-only exchange-for-credit window on your engagement rings, starting from the day your item gets delivered. If you decide your diamond isn’t for you, we’ll make it as easy as possible, just shoot us a note at concierge@auratenewyork.com to receive your free return shipping label. To be eligible for a return, the piece must be in its original condition and sent back in its original packaging. Once we process your return, you’re free to use your store credit on any other engagement piece that catches your eye.
How much does the Virtual Consultation cost?
Our virtual consultation is free, but is currently only available for Aurators making bespoke purchases over $10,000.
How is my order shipped?
All of our engagement rings are insured and shipped via Fed-Ex Overnight with a tracking number.
Can I get status updates on my order?
We will get straight to work as soon as you place your special order with us. If you have any questions or concerns , feel free to email us at any time at concierge@auratenewyork.com to get any updates on your order.
What is your gift return policy?
Gift returns can only be refunded to store credit for the amount paid on the original purchase.
Highest Quality
Home is where our heart of gold is, so we like to keep things close by. All of our gold is 100% recycled, sustainably handmade, casted, polished and perfected by seventh generation craftsmen. Every single design goes through a rigorous 5-step testing process by our in-house team so you can shine your brightest and wear it worry-free.
Fairest Price
We love gold, but not pricetags. We include all of the luxury without the markup by keeping all of our operations local (no import taxes), recycling excess, and producing pieces on a made-to-order basis so that you don’t pay for extra inventory costs. We work just as hard as you do to ensure that your dollar lasts as long as our gold.
Clearest Conscience
Ethically sourced, sustainably made isn’t just our motto, it’s our method. Everything you see is made from 100% recycled gold and sustainably made. Our conflict-free diamonds are carefully selected to maintain quality and adhere to the Kimberly Process.
Longest Life
All of our designs are made to withstand and shine through whatever life throws your way. And we mean what we say, they’re guaranteed for life. Made to last a lifetime, to tell a story, to hold a memory. So you can pass it down to your children. And their children. And maybe theirs if they’re lucky.
How long does it take to get a return label from Aura?
Only US customers will be able to purchase a return shipping label but the returns portal is open to all customers. You have 14 days from the date of delivery to return your item. All returns are refunded via store credit in the form of an AURA The Label E-Gift Card. Returns are processed within 5-7 business days after your item (s) ...
How long does it take for Aura to refund?
Aura The Label will take 2-5 business days to clear your refund. Depending on your financial institution, the refund amount may take up to 10 business days to post to your account.
Can you get cash back on a Pampelone return?
Unfortunately due to an increase in online fraud and returns abuse, we can no longer provide cash refunds on returns. We do however offer full store credit or exchange with help from our concierge styling team to ensure you find the perfect item for you. Store credit can be used at either of our sister brands www.aurathelabel.com or www.pampelone.com, if you would like your credit at Pampelone, please email our support team.
How to get 10% off Aurate?
Get 10% off your first order by signing up for the newsletter on Aurate’s website. From there, the brand will let you know if there’s an Aurate jewelry discount code available, or they may send you an Aurate New York coupon .
What is Aurate's jewelry?
Classic and minimal jewelry adds an added flair to everyday looks or elevates your workday outfit. Aurate designs classic and modern pieces from vermeil, 14k, or 18k gold in Yellow, Rose, and White Gold.
What is an aurate diamond necklace?
The Aurate Diamond Pendant Necklace is delicate, sparkly, and elegant, working as an understated solo piece or as part of a layering set .
How many stars does Aurate have?
The brand has an impressive 4.8/5 stars out of 517 reviews posted on their website. With the exception of two customers, all buyers rated Aurate as 4 or 5 stars.
What is an aurate ring?
The Aurate Infinity Ring is a power piece that makes a statement on your finger. It has ridges cut vertically every 2mm along its circumference, which makes it catch the light, and become even more attractive to look at.
Where is Aurate jewelry made?
Aurate makes modern luxury jewelry born, raised, and handmade in NYC. Ultimately, the brand is able to cut out the middlemen and not have to charge import taxes, resulting in more affordably priced, fine jewelry.
Who is the founder of Aurate Jewelry?
Aurate Jewelry. Aurate founders, Sophie Kahn and Bouchra Essahraoui, created the brand in 2015 after discovering the lack of contemporary, fine jewelry options on the market. Sophie’s background in fashion, and Bouchra’s experience in finance, aided the two friends in developing their now successful business.
Vermeil Care Guide
Your jewelry is designed to withstand the normal rigors of modern life, but keep in mind that they are still made from precious metals and delicate stones, so a bit of TLC wouldn’t go astray.
14K Solid Gold Care Guide
Your jewelry is designed to withstand the normal rigors of modern life, but keep in mind that they are still made from precious metals and delicate stones, so a bit of TLC wouldn’t go astray. While our lightweight 14k hollow solid gold can be worn all day, everyday, try to minimize exposure to cleaning agents, beauty products, water and chemicals.
18k Gold Care Guide
Your jewelry is designed to withstand the normal rigors of modern life, but keep in mind that they are still made from precious metals and delicate stones, so a bit of TLC wouldn’t go astray. While our 18k gold can be worn all day, everyday, try to minimize exposure to cleaning agents, beauty products, water and chemicals.
Lifetime Guarantee
Stay golden on us. We stand behind the quality and craftsmanship of our gold and offer a lifetime guarantee on services to our Vermeil, 14k and 18k fine jewelry.
Diamonds, gemstones, and pearls care guide
Your jewelry is designed to withstand the normal rigors of modern life, but keep in mind that they are still made from precious metals and delicate stones, so a bit of TLC wouldn’t go astray. Try to minimize exposure to cleaning agents, beauty products, water and chemicals as much as possible, and even more so if the gold is vermeil.
What if my jewelry fades or gets scratched?
Our lifetime warranty to the rescue – it includes complimentary re-plating or repolishing, just because we’re that confident in our craftsmanship.
How to return Acurite?
To return a product purchased on AcuRite.com, chat with or open a case with customer support.
How long does it take to get a refund from Acurite?
If for any reason, you are not completely satisfied with your purchase on AcuRite.com, you can return your product (s) to us within 90 days for a refund in the amount of the purchase price (shipping excluded). We ask only that you return merchandise in its original condition and packaging.
How long is a symlink warranty?
View details about our 1-year warranty & 10-year warranty below.
What is the remedy for breach of warranty?
Remedy for breach of this warranty is limited to repair or replacement of the defective item (s). If we determine that repair or replacement is not feasible, we may, at our option, refund the amount of the original purchase price.
Can you return a product on eBay?
Additionally, this Policy applies only to the original purchaser of our products. We cannot and do not offer any return, refund, or warranty services if you buy products used or from resale sites such as eBay or Craigslist.
Can a person bind us to a warranty?
No person , firm or corporation is authorized to bind us to any other obligation or liability in connection with the sale of our products. Furthermore, no person, firm or corporation is authorized to modify or waive the terms of this warranty unless done in writing and signed by a duly authorized agent of ours.
Is the above-described warranty a warranty?
THE ABOVE-DESCRIBED WARRANTY IS THE SOLE WARRANTY FOR THE PRODUCTS AND IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. ALL OTHER WARRANTIES OTHER THAN THE EXPRESS WARRANTY SET FORTH HEREIN ARE HEREBY EXPRESSLY DISCLAIMED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTY OF MERCHANTABILITY AND THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE.
How to return Acurite?
To return a product purchased on AcuRite.com, chat with or open a case with customer support.
How long does it take to get a refund from Acurite?
If for any reason, you are not completely satisfied with your purchase on AcuRite.com, you can return your product (s) to us within 90 days for a refund in the amount of the purchase price (shipping excluded). We ask only that you return merchandise in its original condition and packaging.
How long is a symlink warranty?
View details about our 1 Year Warranty & 10 Year Warranty below.
What is the remedy for breach of warranty?
Remedy for breach of this warranty is limited to repair or replacement of the defective item (s). If we determine that repair or replacement is not feasible, we may, at our option, refund the amount of the original purchase price.
Can you return a product on eBay?
Additionally, this Policy applies only to the original purchaser of our products. We cannot and do not offer any return, refund, or warranty services if you buy products used or from resale sites such as eBay or Craigslist.
Can a person bind us to a warranty?
No person , firm or corporation is authorized to bind us to any other obligation or liability in connection with the sale of our products. Furthermore, no person, firm or corporation is authorized to modify or waive the terms of this warranty unless done in writing and signed by a duly authorized agent of ours.
Is the above-described warranty a warranty?
THE ABOVE-DESCRIBED WARRANTY IS THE SOLE WARRANTY FOR THE PRODUCTS AND IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. ALL OTHER WARRANTIES OTHER THAN THE EXPRESS WARRANTY SET FORTH HEREIN ARE HEREBY EXPRESSLY DISCLAIMED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTY OF MERCHANTABILITY AND THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE.
How long does it take for Aurate to process a refund?
Aurate accepts returns for in-stock as well as made-to-order items. Refunds take approximately 15-20 business days to be processed by our team and depending on your credit card, it may take 2 - 10 business days for the refund to post to your account after processing. Preparing your return:
What is Global-e? Will I receive my package from AUrate or Global-e?
Once we've prepared your order at AUrate HQ in New York, we'll pass it to Global-e, our international fulfillment provider, and they'll take care of your delivery from there.
What is your US return & exchange policy?
Aurate provides a 30-day return window starting from the day your item gets delivered. If you decide your gold isn’t for you, we’ll make it as easy as possible, just head on over to returns.auratenewyork.com to receive your free return shipping label. To be eligible for a return, the piece must be unworn and sent back in its original packaging. Aurate accepts returns for in-stock as well as made-to-order items.
What is your gift return policy?
Gift returns can only be refunded to store credit for the amount paid on the original purchase.
How can I return an item shipped internationally?
Just let us know what you'd like to return within 30 days of receiving your order by emailing us at care@auratenewyork.com and we’ll provide you with detailed instructions on how to return your order. Also, make sure to keep in mind that Aurate is not able to return your Duties and Taxes. Please contact your local customs office for the next steps on how to recover this fee.
Can you exchange an item on Aurate?
Aurate only provides exchanges for the same item in a different size or color. Please note that any made-to-order exchange items will be initiated once the return has been received. If you wish to upgrade your item, please process a full return and re-order. Discounts cannot be applied to additional items during exchanges. One exchange per order.
Can I exchange something in my international order?
We don't offer international exchanges right now. However, you can modify or cancel your order before it ships. Please let us know at care@auratenewyork.com and we'll get right on it for you.
