Does B&H have a good return policy?
I was surprised that B&H has such a great reputation for easy shopping that this aspect of their return policy doesn't get more news. I suppose I will have to very carefully choose between B&H and Amazon based on the likelihood of a potential return.
What is the warranty on B&H products?
THERE IS NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON ANY ITEM SOLD BY B&H. B&H will not be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise purchased from us.
Can I return an electronic device to B&H?
Please note: any electronics containing user profile data must be either factory reset or password unlocked before sending back to B&H for return.
Does B&H offer free shipping on lenses?
Very few vendors have both "free shipping"yet refund the full purchase price and pay for return shipping if you don't like something. You bought the lens from B&H. You bought the "shipping" from a shipping company (FedEx, UPS, USPS, etc.). If you return the lens to B&H, they will refund the price of the lens.
What is B&H return policy?
If you are dissatisfied with a Used equipment purchase for any reason, you may return your merchandise to B&H within 30 days of the purchase date (after receiving an RMA), subject to the conditions and exclusions below: All returned merchandise must be in the same condition as sold, with all included accessories.
Does B&H offer free return shipping?
We offer free UPS domestic non-rush return shipping when the reason for the return is our error or to exchange a product that's defective out-of-the-box. Your reason for return is, "I wasn't happy with it." For that, we do not offer free return shipping. Thank you.
Where does B&H ship from?
p. 1 #4 · p. 1 #4 · B&H shipping/delivery times... Also note that the merchandise gets shipped out of their New Jersey warehouse.
What does B&H warranty only mean?
For IMP items only, B&H provides a warranty identical to the provisions and limitations of the manufacturer's warranty for such items, with the exception of the time period, which is equal to the term of the manufacturer's warranty or one (1) year, whichever is less.
Is B&H Photo legit?
B&H Photo is the recipient of the Shopper Approved 5-Star Excellence Award. With thousands of Shopper Approved ratings and reviews, B&H has consistently maintained a 5-star rating in all seven key categories, including Overall Satisfaction Rating, Product Satisfaction, Delivery Satisfaction, Customer Service and more.
Does BH Photo price match?
If you find a lower price for an immediately available product, your purchase may be eligible for price matching. To see if we can match the price of a competitor, please reach out to our Product Specialist Team with all the relevant details via chat, email, or by calling 800.606. 6969/212.444.
Why does B&H use FedEx?
B&H decided that FedEx is the best-positioned carrier to provide the highest level of service to its customers. Customer experience is paramount at B&H and the company believes that this change will help enhance service levels. B&H will continue to ship via UPS, USPS, and others, but FedEx is now its primary carrier.
How long does it take B&H to ship?
My experience is that B&H's order fulfillment time varies from several hours to several days. Unless you specify one of the "rush" shipping options. My previous order languished for several days before they filled it. But an order I placed yesterday was processed and shipped the same day.
Is B&H a dollar?
Just so we're clear, all prices and transactions on the B&H web site are in US dollars. We do offer an applet on our site allowing you to select an alternate currency, for which we advise (emphasis added): Our price and the price displayed on the referring site may not always match due to fluctuation in exchange rates.
Are B&H used items good?
B&H Used Equipment Rating System We only sell used equipment that has been tested and proven to be in good working order. Like new with open box and full manufacturer's warranty or 1-year B&H warranty.
How is B&H so cheap?
B&H buys in much larger quantities than most other stores so we get discounts from our suppliers. We also usually buy some of every item and accessory offered so that also enhances our ability to negotiate the most attractive prices.
Are Adorama and B&H the same?
Adorama is owned by the same people that own B&H: Nikon FX SLR (DF, D1-D5, D600-D850) Talk Forum: Digital Photography Review.
Who does BH use for shipping?
USPSIt typically takes 2 - 4 business days for orders to process and leave our warehouse. Processing times do not account for weekends or holidays. Orders are processed in the order in which they are received. We ship to customers in the United States via USPS.
Is there a B&H in Canada?
Canadian Shipping B&H Offers free shipping to Canada via ground service. We offer our customers the option of either DDP (Delivered Duties Paid) or DDU (Delivered Duties Unpaid). With DDP – duties and taxes will be collected by B&H Photo and transmitted to the carrier with proper documentation to clear into Canada.
What is Canada Direct Shipping?
Direct Delivery Only ensures that a package is delivered to the residential or commercial address you provide. This service stops recipients from redirecting packages and prevents our drivers from rerouting deliveries when recipients are not at home, that includes UPS Access Points.
What is B&H expedited delivery?
Expedited shipping only means the shipping method used is not Ground shipping (which can take up to 5 business days for shipping in continental US, up to 7 if Hawaii or Alaska). For B&H I've been receiving packages using FedEx and Expedited means their "3 Day" shipping service (or faster).
The B&H Photo Video Return Policy Essentials
B&H (or B&H Photo Video) gives you 30 days to return your product, regardless of how you bought it. The same return period applies to the products bought from the Used Department.
The Product Return Methods Defined in the B&H Return Policy
B&H gives you a few options to initiate a return. Check out how to start the process:
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How Long Are the Refund and Exchange Processes According to B&H Return Policy?
B&H states that they need three to five business days to process the exchange requests sent via mail.
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Simple Returns
You can return eligible items within 30 days of purchase or start a warranty process for items covered under BH-USA warranty. (Please see complete returns and warranty policy.) An original receipt is required. If you purchased direct from BH-USA please have your order number.
Start Return Process
Begin the return process by giving us some details and we will create a UPS shipping label to bring to a UPS drop-off location. Pack your item (s) in the original manufacturer's box and use sufficient packing to prevent damage in transit.
Start Warranty Process
Begin the warranty process by giving us some details and we will create a UPS shipping label to bring to a UPS drop-off location. Pack your item (s) in the original manufacturer's box and use sufficient packing to prevent damage in transit.
Re-Print a Shipping Label
Need to re-print a shipping label? You will need your Return Reference Number for returns that were processed online within the last 7 days.
My Package is Damaged
We're sorry your package arrived damaged, we understand the inconvenience this could cause. If one or more of your packages arrived damaged, you may use the automated warranty and return modules above for all eligible items.
What happens if you return something you don't like?
Seems reasonable to me. If you return something because you don't like it, you should be expected to pay the shipping. If there's a problem with it, then that's another story, but in that case you'd be returning for exchange or repair.
Is free shipping included?
It's rarely "free shipping". What vendors really mean is "shipping included", i.e. the cost of the item is adjusted to include the shipping charges. Of course "free shipping" sounds much better and makes you think you're getting a better deal. Until you return something of course...
Does Amazon offer free returns?
Amazon only have free returns on a few categories (bas ically clothing) and cameras and electronic s aren't included . Many companies who offer "free shipping" will deduct actual shipping costs from the credit given for return items which are not defective. Shipping in that case is only "free" if you keep it.
Can you return a lens to B&H?
You bought the "shipping" from a shipping company (FedEx, UPS, USPS, etc.). If you return the lens to B&H, they will refund the price of the lens. There's no way to unship something once it arrives at your address.
Does B&H have free shipping?
B&H has free shipping. Amazon increasingly has the best price. It's been going the other way if you track pricing. The biggest reason is that Amazon, B&H and Adorama won't break MAP pricing, but B&H (and maybe Adorama) package free accessories with some MAP-priced items.
Does Adorama charge shipping?
Adorama typically don't charge shipping and all returns etc will be directly with Adorama, not Amazon. Amazon just takes their cut of Adorama's profit if you buy that way. "..You may return most new, unopened items sold and fulfilled by Amazon.com within 30 days of delivery for a full refund...".
