Backcountry has a relatively liberal return policy with no preset return window. You can return new, unused gear at any time for a full refund to your original payment method. If you used the merchandise, you must return it within 30 days of delivery for a store credit refund.
What is backcountry’s return policy?
Backcountry has a relatively liberal return policy with no preset return window. You can return new, unused gear at any time for a full refund to your original payment method. If you used the merchandise, you must return it within 30 days of delivery for a store credit refund.
What is the return policy for unused gear?
You can return new, unused gear at any time for a full refund to your original payment method. If you used the merchandise, you must return it within 30 days of delivery for a store credit refund. To qualify for a full refund, you must return the gear in pristine condition.
How long do I have to return an item?
All returns must be made within 30 days of purchase and include all parts, instructions, and original packaging. All missing items/parts or damage claims must be made within 14 days of receipt.
How much does it cost to print a backcountry return label?
Backcountry offers a $6.99 UPS shipping label for eligible customers within the U.S. You can print this label once you create the RMA number or let a Gearhead generate the RMA for you and send you the return label via email.
How long is backcountry return policy?
Backcountry.com Return Policy—General Overview You can return new, unused gear at any time for a full refund to your original payment method. If you used the merchandise, you must return it within 30 days of delivery for a store credit refund.
Does backcountry pay for return shipping?
Returns Shipping Print your label, tape it to the outside of your return package, and drop it off at a UPS store at your convenience. The $6.99 price for the label will be deducted from the refund or credits issued for the return of your new or used items.
How do I return an item to backcountry?
Select a Return Option Contact a Gearhead at 1-800-409-4502 for assistance.
What shipper does backcountry use?
We use UPS to ship internationally, and USPS as a shipping option to Canada only. For all international shipments, your order will be subject to applicable customs, tariffs, duties, and any required taxes. Still have questions? Contact one of our Gearheads on Live Chat or by calling 1.800.
Where is the company backcountry located?
Park City, UtahBackcountry.com is located in Park City, Utah, United States .
Is backcountry com legit?
Backcountry has a consumer rating of 2.15 stars from 249 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Backcountry most frequently mention customer service, credit card and return policy problems. Backcountry ranks 45th among Camping sites.
Does backcountry com have free returns?
Unused gear can be returned at any time for a full refund to your original method of payment. If the original method of payment is unavailable, we will issue your refund in the form of store credit. Used gear must be returned within 30 days of delivery and may only be refunded in the form of store credit.
Can you cancel orders from backcountry com?
ORDER CANCELLATIONS, REFUSALS, AND ADDRESS CHANGES Requests must be made by phone or email. If the item has not been shipped the order will be canceled and the customer refunded.
Can you return Patagonia without tags?
You are welcome to return anything that was purchased from Patagonia—both new and sale items. Although there is no set time limit, we ask that returns for fit or color be made in a timely manner and that items be kept in new condition with tags attached.
Who makes backcountry clothing?
TSG Consumer PartnersBackcountry.comTypePrivate companyFounded1996HeadquartersWest Valley City and Park City, UtahProductsOutdoor gearOwnerTSG Consumer Partners (81%)4 more rows
How long does it take for backcountry to ship?
Free Standard Shipping on Orders Over $50 Orders placed before 3pm MST will generally ship the same day; orders placed over the weekend or on recognized holidays will generally ship the next business day. Eligible orders will arrive 4-6 business days from the date of shipment.
Is Backcountry a good company to work for?
Is Backcountry a good company to work for? Backcountry has an overall rating of 3.2 out of 5, based on over 501 reviews left anonymously by employees. 47% of employees would recommend working at Backcountry to a friend and 38% have a positive outlook for the business.
Are returns free at backcountry?
Print your label, tape it to the outside of your return package, and drop it off at a UPS store at your convenience. The $6.99 price for the label will be deducted from the refund or credits issued for the return of your new or used items.
Can you cancel orders from backcountry com?
ORDER CANCELLATIONS, REFUSALS, AND ADDRESS CHANGES Requests must be made by phone or email. If the item has not been shipped the order will be canceled and the customer refunded.
Does Evo have free returns?
Ship your return: Most returns are just $7(plus tax). Excludes oversized items. Most Shoes (casual, skate, running) and Flipflops are FREE! To return freight or other oversized items like Bikes, please Contact Customer Care.
Can you return Patagonia without tags?
You are welcome to return anything that was purchased from Patagonia—both new and sale items. Although there is no set time limit, we ask that returns for fit or color be made in a timely manner and that items be kept in new condition with tags attached.
How long do you have to return unused gear?
You can return new, unused gear at any time for a full refund to your original payment method. If you used the merchandise, you must return it within 30 days of delivery for a store credit refund. Solve My Problem. Get Started. To qualify for a full refund, you must return the gear in pristine condition.
How long does it take to get a refund from Backcountry?
Once the parcel arrives at Backcountry’s distribution center, you will receive a confirmation email. It shouldn’t take more than five business days for the company to process your return and issue a refund.
How to return a product without a label?
Returns Without a Prepaid Label. To return a product without a label, you should create an RMA from your order history or have a Gearhead generate one for you. In case your order has a paper invoice, write down the RMA number found on your dashboard and include it in your return.
Can you return a bike frame to Backcountry?
For used but undamaged products, bikes, or bike frames, you can get a store credit added to your Backcountry account. The company doesn’t accept returns if you damaged the items because of negligence or abuse.
Economy Shipping
Free Economy Shipping* is only available within the contiguous United States. *Oversized items or exceptionally heavy items may not qualify for free shipping or may require an additional shipping charge for air or priority shipments. You will be contacted prior to shipping these items and will never incur an additional charge without your approval.
US Postal Service Shipping
When you choose the "US Postal Service" shipping option, your order will be sent out with either USPS Priority Mail or USPS First Class shipping, based on the size, weight, and dollar value of your order.
UPS Shipping
UPS Ground is only available within the contiguous United States. UPS Ground delivery dates are estimates only and are not guaranteed. Please note that UPS Ground does not deliver to P.O. boxes. We generally ship packages without signature required unless expressly requested by the customer.
International Shipping
International shipping rates vary significantly based on weight and destination.
Customs
All international orders are subject to applicable customs duties and associated assessments and fees. These fees may include Import Duties, Value Added Taxes (VAT) and Customs Clearance Fees. These costs are entirely the responsibility of the purchaser. The shipping charge by backcountrygear.com does NOT include any of these fees.
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