Full Answer
What is Balsam Hill's return/exchange policy?
What is your return/exchange policy? If you are not completely satisfied with your Balsam Hill™ purchase, you can return or exchange the product within 30 days of receipt or prior to December 25 (whichever comes first). Return: Once the item has been shipped back to us, we will process your refund less any applicable shipping label fees.
What are the Balsam Hill terms&conditions and privacy policy?
By signing up to receive email communications, you agree to the Balsam Hill Terms & Conditions and Privacy Policy . What is your return/exchange policy? If you are not completely satisfied with your Balsam Hill™ purchase, you can return or exchange the product within 30 days of receipt or prior to December 25 (whichever comes first).
Can Balsam Hill repair my product without a receipt?
All repair service must be pre-authorized by our customer service department. Balsam Hill will not repair or replace products without a receipt or without pre-authorization. This warranty is non-transferable and applies to the original purchaser of the product.
How do I cancel my balsamhill order?
To cancel, you can Email Customer Service at customerservice@balsamhill.com.au or call 02 8046 6228 within seven working days (not including Saturdays, Sundays or public holidays) commencing the day after the day of delivery of your item (s), quoting your order number. You must take reasonable care of the item (s).
Can you return a Christmas tree after Christmas?
In case you were wondering: yes, it is possible to return dead Christmas tree to Costco post-Christmas, assuming you have the receipt and a bit of luck. That is even if the reason for the return is just that it's no longer alive.
Can Balsam Hill trees be returned?
If you are not completely satisfied with your Balsam Hill™ purchase, you can return or exchange the product within 30 days of receipt or prior to December 25 (whichever comes first). Return: Once the item has been shipped back to us, we will process your refund less any applicable shipping label fees.
How long is the warranty on a Balsam Hill Christmas tree?
three-yearBalsam Hill is pleased to offer a limited three-year product warranty on regular and sale-priced artificial Christmas trees.
Can I return a real Christmas tree?
RETURNS. If you are unhappy with any product you may return it - unused, unopened and in its original packaging - within fourteen days for a full refund. This amount excludes all delivery costs. This does not apply to perishable items E.g. Real Christmas Trees.
Which is better Balsam Hill or King of Christmas trees?
King of Christmas The quality is great, although they are slightly less realistic than the Balsam Hill trees. The price point is great and they run really good sales as well as free shipping if you purchase in the fall.
How long has Balsam Hill been in business?
The company opened for business online in October of 2006 by offering three collections. In 2007, Balsam Hill's 7.5-foot Balsam Fir was named “Best Overall” artificial Christmas tree by Good Housekeeping Research Institute. Overall, Balsam Hill Reviews are positive, especially for their lifelike artificial trees.
How long should you keep a fake Christmas tree?
Most Americans plan to keep their artificial trees for ten years; however, the average usable lifespan is six years. It's a good idea to research the company and product quality before making your purchase. Artificial trees can last for years and even come with 1-10-year warranties.
How long should a prelit Christmas tree last?
Another benefit of artificial Christmas trees is that you can use them for years. Warner said most artificial trees last an average of 10 years, while some can be used for 20 years or more. Because of this, it's important to think about what kind of Christmas tree you want in the long run while you're shopping.
How long do Balsam Hill tree lights last?
INCANDESCENT LIGHTS We use premium commercial-grade lights that stay lit even if one bulb burns out or is removed. Our incandescent-lit trees shine bright for approximately 3,000+ hours.
Is renting a Christmas tree better for the environment?
"The waste element becomes very significant - avoiding landfill is very important," says Paul Swift of the Carbon Trust. Renting a tree allows consumers to virtually cancel out this problem, he says. It's not just the reduced environmental impact that appeals to customers, Tennock says.
Can you have a real Christmas tree with underfloor heating?
With underfloor heating, to avoid a disastreeous situation, do not put a tree on a floor which is under-heated. Warm air rises up and dries the underside of the needles which have no waxy protection. If there is no alternative, then laying a blanket on the floor to deflect heat and lots of extra water will help.
Why does my Balsam Hill tree wobble?
Most artificial Christmas tree stands are X-shaped and are usually constructed out of plastic or metal. If a stand becomes wobbly or damaged from normal use, check the tree's warranty to see if the stand can be replaced. Some plastic bases may be prone to bending or breaking, so avoid these as much as possible.
Are Balsam Hill trees any good?
The tree is beautiful and full, and was very easy to assemble. We appreciated the gloves that were enclosed - it made it a lot easier to shape the branches. It's really a beautiful tree, and we are very pleased with our purchase and the service received from Balsam Hill."
Can you replace lights on Balsam Hill tree?
With each tree, we include some replacement bulbs to enable you to replace any that burn out. If you need additional replacement bulbs, you can now order directly from Balsam Hill.
Why is my Balsam Hill tree not lighting?
If a section does not light, ensure that unlit strand(s) or section(s) are fully plugged into other strands and/or extension cords. For Easy Plug trees, also ensure strands are properly plugged into the center pole and gently twist the sections to ensure that they are seated properly.
Terms & Conditions
Orders received by 11pm AEDT on working weekdays (Monday to Friday) will usually be dispatched the following working day. This will not be the case if you have entered a preferred day or week that is not 'next day'.
Delivery Terms & Conditions
All delivery charges and areas are shown on our delivery pricing page. We reserve the right to amend all delivery prices and conditions at their discretion and without notice. Deliveries will be sent via courier.
If there is a problem with your order?
Any breakages, shortages and discrepancies with your order must be reported as soon as possible after receipt of the order.
Cancellation
If you wish to cancel your order we require notice in writing either by fax or email within 7 working days after date of delivery.
What is the return policy?
We want you to be delighted with your Balsam Hill purchase. If you are not completely satisfied with your purchase, you may cancel your order within 7 working days from receipt of goods, you will receive a refund within 30 days of cancellation.
How long will it take to receive my credit?
We will try our best to credit you as quickly as possible. All returns must be inspected by our quality control team. Please allow us up to 30 days after notice of cancellation to apply your credit. Thank you for your understanding.
Do I have to pay for returns?
Unless the goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning goods to the merchant. We recommend that you use tracked delivery service, as proof of shipping is not proof of receipt.
How long does it take to get back Balsam Hill?
Cancelled orders will be fully refunded in accordance with our returns policy above and within 14 days of either Balsam Hill® getting the goods back, or your providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner..
What happens if you return an item?
Exchange: If you are returning your original item in order to purchase an item of equal or greater value, the return shipping fee will be waived. If you are returning your original item in order to purchase a different item of lesser value, a small shipping fee will be assessed.
Can you use tracked delivery for a return?
We recommend you use tracked delivery service, as proof of shipping is not proof of receipt. If there has been a change of mind, it is the customers' responsibility to meet all costs of the returned delivery and to take care that goods returned are in a reasonable condition.
What is excluded from the foliage warranty?
Exclusions to Foliage Warranty. *The warranty for decorated items is for foliage only; added items such as berries, fruit, twigs, flowers, and pinecones are excluded from warranty. These items require special attention during storage to minimize wear and tear.
Does Balsam Hill have a warranty?
Balsam Hill will not repair or replace products without a receipt or without pre-authorization. This warranty is non-transferable and applies to the original purchaser of the product. This warranty is only valid for items shipped and used within the 50 United States and Canada.
Customer Service
Balsam Hill™ is dedicated to providing exceptional customer service. If there is anything we can assist you with, please do not hesitate to reach out to us via the following means.
Orders by Phone
If you would like to place an order by phone or need personal assistance in deciding which Balsam Hill™ tree, wreath, or garland is right for you, please call us at 888-55-BALSAM (888-552-2572). We look forward to speaking with you!
Business Sales
If you are interested in making a purchase for your business, click here to visit our business sales page. Our business sales representatives are on hand to provide site-specific product recommendations for your location. Discounts may be available for quantity purchases.
Mailing Address
The address is for correspondence only. For the address of our Returns Center, please click here.
HOW DO I TRACK MY ORDER?
To track your order, please use our ORDER TRACKING TOOL. Please note that orders with multiple and/or large items may have unique tracking numbers. Tracking numbers may take up to 24-48 hours to display movement.
HAS MY ORDER SHIPPED?
Orders placed by 12pm ET will ship the same business day, while orders placed after 12pm ET will ship the following business day. Orders placed after 12pm ET Friday will ship the following Monday. Once our order has shipped, you will receive a shipping confirmation email with tracking information.
CAN I CANCEL OR CHANGE MY ORDER?
Cancellation requests may be submitted within 30 minutes of placing an order. After this window, the order will be forwarded to the warehouse for processing and shipping and can no longer be altered. You may still return or exchange your merchandise in accordance with our RETURNS AND EXCHANGE POLICIES.
WHAT IF MY ORDER TRACKING SHOWS NO MOVEMENT?
A tracking number may display “Label Created” status for up to 48 hours after shipment. This does not necessarily mean that the item is not moving; rather it means it has not yet reached the next delivery hub to be scanned.
WHEN CAN I EXPECT MY PRODUCT TO ARRIVE?
Shipping timelines vary depending on the shipping method that you select. Please see our SHIPPING OPTIONS for details.
WHAT IF MY PACKAGE DID NOT ARRIVE WHEN EXPECTED?
If your package did not arrive when expected, you may check its status using our ORDER TRACKING TOOL. If order tracking shows the item has been delivered but you did not receive it, please check various doors and entryways around your home. Also, please speak with any family members or neighbors who may have moved the item.
HOW DO I RETURN MY ITEM?
If your Balsam Hill™ product is eligible for return, please CONTACT US and we will provide you with pre-addressed return shipping labels and a Return Merchandise Authorization (RMA) number.
What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not deliver your order until we receive payment from you.
Why am I being asked to authenticate my purchase?
Two-step authentication is an additional security layer that is now required on most credit and debit card transactions.
When will my credit appear on my account?
If you decide to return an item according to our return policy we will try our best to credit you as quickly as possible. Please note that all returns must be inspected by our quality control team. Please allow us up to 30 days after receipt of your return at our return center to inspect your return and apply your credit.
I have a question on my charges
Click the My Account link at the top right hand side of our site to review your orders. Please note that the My Account section of the site is only accessible on desktop and tablet devices. You may compare your order history on our website, with your financial records.
What if I miss the end of a sale?
Unfortunately, we are unable to accommodate customers who have missed a Sale, so please note the Sale end dates posted on our site and be sure to place your order before the end of the day (11:59PM GMT) on the date indicated.
What if the price of a product I've purchased is reduced?
Balsam Hill ® will occasionally make adjustments to the prices of our products. Our Holiday and Clearance policy regarding price adjustments for customers is as follows:
How do I use a coupon?
After adding items to your cart, click the View Cart link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code. Please note you may only use one coupon per order and that current coupons may not be applied to past orders.
