What is Blue Nile's return policy for damaged or lost items?
Claims for damaged or missing items must be reported immediately or within five days of receipt of your order. Blue Nile is not responsible for lost or damaged returned shipments. Engraved jewelry items other than rings may not be returned.
How do I return a diamond or jewelry item to Blue Nile?
To return a diamond or jewelry item to Blue Nile, please follow the process below: Select your carrier and initiate your return. If returning within 30 days, a free FedEx shipping label will be emailed to you once you have initiated your return (limit of two complimentary returns per customer, per year).
Can I return or exchange my Blue Nile engraving?
Removal of Blue Nile engraving from any exchanged or resized ring is free with no additional engraving fee. Diamonds purchased as part of our Blue Nile Diamond Upgrade Program may not be returned for credit, but can be exchanged within 30 days. Special orders are final sale and are not eligible for return or exchange.
How do I change or Cancel my Blue Nile Order?
If you would like to change or cancel an order please call a Blue Nile Diamond and Jewelry Consultant at 1-800-242-2728. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay.
Does Blue Nile have a return policy?
Our Return Policy We accept returns for refund or exchange within 30 days of shipment from our facility. We will send you a fully insured, free shipping label via email within one business day of your return request.
What is return and refund policy?
A return and refund policy is an agreement between customers and your business regarding returns and refunds. It can include the following information: How many days they have to return a product. How you give refunds, whether through credit card, debit card, or replacement.
How long do you have to return shoes?
You can only return them for refund or exchange if they are unworn, in the original product packaging, and you have the receipt or invoice. While they say you can return items for any reason for up to 60 days, they can't appear to have been worn.
Are stud returns free?
We offer full refunds or exchanges for fashion jewelry within 21 days of purchase.
Can I return something after 30 days?
Under the Consumer Rights Act, you have the right to return something within 30 days and get all of your money back if it's faulty, not as described, or unfit for purpose.
What is 30 day return policy?
"A 30-day return policy" means that if you return the goods to the store within 30 days, the store will give you your money back. If you bring the goods back after 30 days, then it is too late.
Can I exchange shoes without a receipt?
If you don't have a receipt, try to make the return within 30 days and the company may be able to find your purchase in its system if you used a debit or credit card for the transaction. You'll need to show ID to return items without a receipt.
Do I need the box to return shoes?
You should always expect goods to be returned in the original packaging only. Most people just slap the return label on the external box, in this case a shoe box.
Can I return shoes if I wore them once Foot Locker?
Returned/exchanged merchandise must be unworn and in new condition with the original tags. Exchanged items must be returned in the original boxes and bags and must include all the original hang-tags.
What is the meaning of return policy?
Return policy definition (noun) A return policy is a document that outlines the rules for returning purchased goods or services. These policies often include refund information, returns requirements, timeframes, and customer support contact information.
How does a return policy work?
A return policy lays out how long a customer has to return items, in what condition the items must be, if they need a receipt and whether they will receive cash or store credit. Without a return policy, there can be disagreements over when and what can be returned or exchanged at the store.
What is the return policy of a company?
A small business return policy is a set of rules that lets customers know what to expect if they need to return or exchange a product. You should have a standard return policy for your business.
What is a good return policy?
It's important to let your customers know how long they have to return a product. Generally speaking, 15-30 days is standard, although some businesses opt for 90 days. Either way, you won't be doing yourself any favors by accepting returns beyond that time.
30-Day Returns
Items may be returned or exchanged within 30 days from when they were shipped.
Check Your Return Status
Should you wish to check the status of your return, please visit our Return Status page.
Our Return Policy
We accept returns for refund or exchange within 30 days of shipment from our facility. You will only pay for return shipping and insurance fees. A Return Merchandise Authorisation (RMA) number is required for all returns. You may request an RMA by following the steps outlined below.
Non-Resizable Items
Diamond and gemstone eternity rings with a specific number of gemstones per finger size; milgrain or ornate bands; some silver rings; or rings with alternative metals such as Tungsten cannot be resized, so please take care to order the correct ring size at time of purchase.
How to Prepare a Return or Exchange
To return a diamond or jewellery item to Blue Nile, please follow the process below:
After Your Return is Received
Returns are processed weekdays and typically entered into our system within 24 business hours of receipt. Once entered into our system you will receive a confirmation email alerting you that your return has been passed along to our Quality Assurance department. Please allow five to 15 business days for this process to complete.
Cancel or Change an Order
If you would like to change or cancel an order please call a Blue Nile Diamond and Jewellery Consultant at 00800-2583-6453. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay.
How long does it take for a Blue Nile refund to be processed?
Please allow two weeks for your refund to be processed. If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately at 1-888-565-7609. Please retain all packing materials unless instructed otherwise by Blue Nile.
How to contact Blue Nile Diamond?
Please call a Blue Nile Diamond and Jewellery Consultant at 1-888-565-7609. We are available 24 hours a day, 7 days a week. Package your item (s) securely in the original packing materials. If your return is for refund or exchange, please include any diamond grading reports or appraisal (s).
What is a CIRCA buyback?
We work with CIRCA on a buyback program that allows customers to sell a loose diamond or piece of diamond jewellery for a cash offer based on current market value. CIRCA considers diamonds that are 0.30-carat and larger (at least one diamond in a piece of jewellery must be that size) and extends a minimum guaranteed cash offer, sight-unseen, that is issued immediately upon receipt and inspection of the diamond. CIRCA will provide you a free insured shipping kit to get the diamond to them and requires a GIA report, number, or as much information as possible about the stone.
How to return a diamond to Blue Nile?
To return a diamond or jewellery item to Blue Nile, please follow the process below: Select your carrier and initiate your return. If returning within 30 days, a free UPS shipping label will be emailed to you once you have initiated your return (limit of two complimentary returns per customer, per year). If returning outside of 30 days (for ...
How long does it take to get a refund from a credit card company?
Once a returned item passes our quality inspection and is fully processed for refund, it typically takes three to four days to issue your credit and another two to eight days for your credit card company to refund your account. You may wish to contact your credit card company on posting guidelines as they can vary.
How long does it take for a bank to refund a wire?
It may take your bank up to 10 business days to post the funds to your account. Bank wire refunds typically take seven to 10 business days after the return has been processed. Orders paid for through PayPal will be credited back to your PayPal account within two weeks.
How long do you have to return merchandise?
If returning outside of 30 days (for resizing, cleaning, or repairs), you may return your merchandise using the carrier of your choice. All returns require a Return Merchandise Authorisation (RMA) number that must be clearly written on the outside of the shipping box you are returning.
How long does it take for a refund to be processed?
It may take your bank up to 10 business days to post the funds to your account. Bank wire refunds typically take seven to 10 business days after the return has been processed.
What to do if package arrives damaged?
If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately at 800-852-3878. Please retain all packing materials unless instructed otherwise by Blue Nile. Claims for damaged or missing items must be reported immediately or within five days of receipt of your order.
Do you need a diamond appraisal for repairs?
Diamond grading reports and appraisals are not required for repairs and resizes. If your item was delivered with a diamond report and that report is not returned, you will be liable for the USD $150 (or equivalent amount in other currencies) replacement cost.
Can you resize a diamond eternity ring?
Diamond and gemstone eternity rings with a specific number of gemstones per finger size; milgrain or ornate bands; some silver rings; or rings with alternative metals such as Tungsten cannot be resized, so please take care to order the correct ring size at time of purchase.
Can you return a blue nile ring?
Engraved jewellery items other than rings may not be returned. All Blue Nile engraved rings may be returned for credit, however engraving fees are non-refundable. Removal of Blue Nile engraving from any exchanged or resized ring is free with no additional engraving fee.
Our Return Policy
We accept returns for refund or exchange within 30 days of shipment from our facility. We will send you a fully insured, free shipping label via email within one business day of your return request. Note: Two complimentary returns are allowed per customer, per year. A Return Merchandise Authorisation (RMA) number is required for all returns.
Non-Resizable Items
Diamond and gemstone eternity rings with a specific number of gemstones per finger size; milgrain or ornate bands; some silver rings; or rings with alternative metals such as Tungsten cannot be resized, so please take care to order the correct ring size at time of purchase.
How to Prepare a Return or Exchange
To return a diamond or jewellery item to Blue Nile, please follow the process below:
After Your Return is Received
Returns are processed weekdays and typically entered into our system within 24 business hours of receipt. Once entered into our system you will receive a confirmation email alerting you that your return has been passed along to our Quality Assurance department. Please allow five to 15 business days for this process to complete.
Cancel or Change an Order
If you would like to change or cancel an order please call a Blue Nile Diamond and Jewellery Consultant at 0800-206-1160. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay.
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