The details of our return policy
- All orders made in-store may only be exchanged or refunded at a BonLook location.
- Your refund will be issued to the original method of payment used.
- We will not accept returns or exchanges once the 60-day grace period has elapsed.
- If you wish to exchange your BonLook product, please visit us in-store so our expert teams will be able to help.
Full Answer
How long does it take to get a refund from Amazon?
Can you return a BonLook gift card?
Does BonLook cover shipping?
Can prescription sunglasses be returned?
All products except custom prescription eyewear can be returned in store. Refunds normally take 5 working days but may take longer depending on your bank.
How do I get a refund from glasses?
0:061:01How To Return Glasses? | GlassesUSA.com - YouTubeYouTubeStart of suggested clipEnd of suggested clipAnd place the label on the envelope. Then ship the glasses back to us it may take up to 30 days forMoreAnd place the label on the envelope. Then ship the glasses back to us it may take up to 30 days for the credit to appear in your bank.
Are BonLook glasses good?
Company reputation. BonLook's Trustpilot rating of 4.7 out of 5 stars with more than 120 reviews provides a good representation of the company's reputation among consumers. Positive customer reviews praise BonLook's excellent customer service and affordability. Many feel the frame design and material quality are high.
What is BonLook?
Founded in 2011, Montreal-based BonLook is a company that's reimagining the way we wear glasses, taking them from seeing to being seen. BonLook is the destination for those looking to switch up their eyewear options and expand their personal glasses “wardrobe”.
Can eyeglasses be returned?
Usually, an optical store will offer a refund or replacement for the following reasons: There's a manufacturer defect such as a frame that breaks. They will be replaced or your money will be refunded. The prescription is clearly wrong, due to a mistake in how your eyes were measured or the in how the lenses were made.
Can I cancel prescription glasses?
You have the possibility to cancel your ordered glasses in many stores. However, the return and refund policies are very different in the stores. It is therefore important to be clear about the consequences before buying. For example, there are stores where there is no possibility to cancel the order.
Who owns BonLook?
Sophie BoulangerSophie Boulanger co-founded BonLook in 2011 with her brother Louis-Felix after seeing a gap in the market for eyewear that was both affordable and fashionable. Although owning an eyewear company may have been her destiny, it wasn't always her plan.
Are computer glasses worth it?
The American Academy of Ophthalmology says you don't need them and has gone on record as not recommending any kind of special eyewear for computer users. The organization says blue light from digital devices does not lead to eye disease and doesn't even cause eyestrain.
How long does BonLook take to ship Canada?
Canada takes 10-12 business days, and the US takes between 8-12 business days. For progressive or high index lenses the shipping times are longer and vary.
Is BonLook a Canadian company?
BonLook is a Canadian e-commerce company that sells prescription and non-prescription eyeglasses and sunglasses.
How much is eye exam in Ontario?
According to the OAO, Ontario is the lowest publicly-funded eye care province in all of Canada. On average, the provincial government provides about $44.65 per examination covered under OHIP.
How do you read an eye prescription?
In general, the further away from zero the number on your prescription, the worse your eyesight and the more vision correction (stronger prescription) you need. A “plus” (+) sign in front of the number means you are farsighted, and a “minus” (-) sign means you are nearsighted.
Can you get a refund on prescriptions?
This begs the question then, can you return a prescription medication? The answer is simple on the one hand: yes, if the pharmacy policy allows it. In fact, however, the notion of pharmaceutical returns and reuse is complex and dictated by state and federal regulations.
Can you return prescription glasses Costco?
When it comes to glasses, Costco does not offer returns or exchanges to customers. However, if the prescription for your glasses is incorrect, you can have them replaced and modified by Costco. In addition, contact lenses can be returned to Costco up to 5 years after purchase if they are unused.
Can you return prescription glasses to Walmart?
Walmart Vision Centers return policies Frames and lenses purchased in a store have a 60-day return window. You can also get your lenses replaced for free if a doctor changes your prescription within 60 days of your exam.
How do I contact Smartbuyglass?
Until your package hasn't been shipped from our warehouse, you can make changes to your order, including cancellations, by contacting us via email customerservice@smartbuyglasses.com, phone +1 888 979 2177 or via livechat.
How long does it take to get a refund from Amazon?
If you wish to exchange your order, a store credit equivalent to the value of your purchase will be issued within 60 days upon the receipt of your order. No refund will be issued on the original method of payment. After 60 days: we will not accept any exchanges.
Can you return a BonLook gift card?
BonLook gift cards are non-refundable and cannot be transferred, exchanged or resold and cannot be redeemed for cash. If you return merchandise purchased with a gift card, the refunded amount will be issued in the form of an e-gift card that will be sent to you by email. If a second payment method was used for the item you wish to return, ...
Does BonLook cover shipping?
If you request to return more items, BonLook will only cover the cost of the first pair. Any additional return requested will be at your cost. BonLook reserves the right to refuse free shipping and/or returns to customers who abuse the free returns and refunds policy. Customers will be notified ahead of the shipment of their most recent purchase.
