Full Answer
What is Brilliant Earth’s return policy?
Brilliant Earth is proud to offer free return shipping on all ring, loose diamond, and loose gemstone orders. We will provide the free FedEx return shipping label, so that your return process is seamless and easy.
What is Brilliant Earth's diamond upgrade policy?
Brilliant Earth is proud to offer free lifetime diamond upgrades. View our diamond upgrade policy. Is my diamond laser inscribed? Diamonds currently graded by GIA and IGI are laser inscribed on the girdle with an identification number and/or a unique symbol.
How do I contact Brilliant Earth customer service?
Customer Service. Brilliant Earth is committed to providing the highest level of customer service. For more information, please contact us at 1.800.691.0952, live chat, or email us.
Can I get updates on my Brilliant Earth order?
We will continue to provide updates regarding your order. Brilliant Earth offers free insured FedEx® outgoing shipping on all US, Canadian, UK, and Australian orders. We also offer free return shipping for all US, Canadian, UK, and Australian ring and loose diamond orders.
Does Brilliant Earth have a lifetime warranty?
We stand behind the quality and craftsmanship of our jewelry. Brilliant Earth offers a free lifetime warranty against manufacturing defects on all Brilliant Earth fine jewelry.
Can you return a ring after its been resized?
Returning resized or repaired rings will depend on the company, but many will allow it as long as there is no other signs of wear and it is returned within the specified return period. Always approach the relator about any repairs necessary before looking elsewhere.
Are Brilliant Earth rings fake?
Brilliant Earth also has a large selection of lab-created diamonds. These are real diamonds identical in every way to naturally mined diamonds. They're just made in a lab.
Is Brilliant Earth a reputable jeweler?
Overall, the shopping experience with Brilliant Earth is a good and smooth one with secure payments. With multiple options, it is easy to quickly whittle down the diamonds on offer to find the one that perfectly matches your requirements.
Can you return an engagement ring if it doesn't fit?
If your gorgeous new rock is a little off in size, don't worry! Engagement ring resizing is quite common. If the ring doesn't fit, it's time to head back to the jeweler to have your ring resized.
Can you return an engagement ring if she says no?
Can you return an engagement ring if she says no? You can return the engagement ring to the original jewelry shop if you have discussed the return policy. Some jewelry shops accept a full refund for non-personalized engagement rings. It is rare to find a jewelry shop that accepts a full refund.
Can a jeweler tell if a diamond is lab created?
Can a Jeweler Tell That a Diamond is Lab Grown? No. Ada's lab diamonds and natural diamonds of the same quality look the same, even to a trained eye. Traditional jewelers' tools such as microscopes or loupes cannot detect the difference between a laboratory-grown diamond and a natural, mined diamond.
Is Brilliant Earth GIA certified?
Yes, all Brilliant Earth diamonds are certified by the world's leading gem grading labs including GIA, IGI, HRD, and GCAL.
Who is Brilliant Earth owned by?
Beth Gerstein, cofounder and CEO of Brilliant Earth, visits a mining community in Sierra Leone from... [+] Before starting her own company, Gerstein worked as an electrical engineer for a small startup that focused on satellite communications.
Is Brilliant Earth more expensive?
That said, this 1.01 F SI1 came in at $6,480. So even comparing identical brands, Brilliant Earth is still 15% more expensive.
Is there a downside to lab created diamonds?
Disadvantages of lab-created diamonds Rarity - Because lab-created diamonds are manufactured, they can be mass-produced. Thus, your diamond will not be a “one-of-a-kind” as is the case with those diamonds mined from the earth's surface. Value - Man-made diamonds are new to the jewelry industry.
Is Brilliant Earth Canadian?
Brilliant Earth's Canadian diamonds originate from the Diavik and Ekati diamond mines in the Northwest Territory of Canada – two of the most progressive mining operations in the world. Learn more about Canadian diamonds, or search our inventory for your perfect Canadian diamond.
Does resizing a ring devalue it?
If you are going up half a size by having the metal stretched, it will thin out and weaken the metal to some degree. In some cases, resizing a ring can also make the ring slightly weaker at the point where the ring is soldered.
What do I do if I don't like my engagement ring?
Exchange or Return It. If your partner purchased the ring new, head back to the jeweler together. You could keep the center stone and have it changed to a different setting, or spend the afternoon trying on rings together until you find a completely new style that you both love.
Can you return a resized ring to Zales?
You may return your purchase within 30 days of the purchase date. You may exchange jewelry within 60 days and watches within 30 days. Returns and exchanges are not allowed on special ordered watches, custom designs, ear piercing earrings, gift cards and merchandise received via the Jewelry Replacement Plan.
Is it better to resize a ring up or down?
Truthfully, if you're ever unsure of your ring size, it's always wiser to size up. It's much easier to resize a ring that's too big than it is to resize a ring that's too small, provided the ring can be resized at all.
Colored Gemstone Policies
View our policies for our collection of one-of-kind loose colored gems.
Security Policy
At Brilliant Earth, security for customer transactions is our primary concern.
Privacy Policy
Your privacy is very important to us. Your email address will not be provided to any third party.
Our Showrooms
Schedule a personalized, in-person visit to discover the perfect ethical origin fine jewelry piece for your milestone moments.
Potential Shipping Delays
We may experience intermittent shipping delays due to COVID-19. We will continue to provide updates regarding your order.
30 Day Returns
We offer complimentary 30 day returns so that you are satisfied with your order. Return within 30 days for an exchange or full refund. Return shipping is free for US, Canadian, UK, and Australian ring and loose diamond orders.
Distinctive FSC Certified Packaging
To keep your surprise safe, your purchase arrives in discreet and unmarked packaging. Rings are presented in our responsibly sourced wood ring boxes and silver jewelry arrives in a fabric pouch inside a paper gift box.
Free Ring Sizing
Brilliant Earth offers complimentary ring resizing within the first 60 days for most rings.
Special Orders and Custom Jewelry
We can customize any of our standard items to fit your personal style. We can also create a one-of-a-kind full custom piece, or can special order a particular gemstone.
Engraving Services
We can engrave an engagement or wedding ring with your personalized message.
What happens if you do not agree to the revised terms of the Brilliant Earth site?
If you do not agree to the amended terms, you must stop using the Site.
What is the responsibility of Brilliant Earth?
When you access or use the Brilliant Earth website or your personalized Brilliant Earth account, you are solely responsible for maintaining the confidentiality of your account and for restricting access to your computer.
Is Brilliant Earth a repeat infringer?
In accordance with the Digital Millennium Copyright Act ("DMCA") and other applicable law, Brilliant Earth has the sole discretion to terminate and bar specific website users or Brilliant Earth account holders who under appropriate circumstances are determined to be repeat infringers.
Can Brilliant Earth cancel an order?
Receipt of an order confirmation message from Brilliant Earth only confirms that your order request has been received. Customer orders are not accepted by Brilliant Earth until the time they have been processed and approved at our headquarters. Brilliant Earth is not obligated to complete a customer order, and reserves the right to cancel products or services to any customer for any reason at any time. The customer's sole remedy in such cases will be the full refund of any funds that we have collected in reference to the canceled products and/or services.
Does Brilliant Earth sell jewelry?
If expressed as an average, collectively the quality is equal to or exceeds the grade stated. Brilliant Earth retains the full unrestricted rights to all jewelry designs, whether custom or standard, and may choose to market or sell jewelry based on such designs.
Is Brilliant Earth a trademark?
Brilliant Earth, the Brilliant Earth logos, and any other product or service name or slogan contained in our Site are trademarks of Brilliant Earth and/or its licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Brilliant Earth or the applicable trademark holder.
Can Brilliant Earth revise its terms?
change of terms. Brilliant Earth may, at its sole discretion, revise or add new terms to these Conditions from time to time without notice to you. Such revisions and additions shall be deemed effective immediately upon notice, which Brilliant Earth may give by any means, including, without limitation, by posting the revised Conditions on ...
What is Brilliant Earth's privacy policy?
This Privacy Policy explains what information Brilliant Earth, LLC (“Brilliant Earth”, “we”, “our” or “us”) collects, why we collect this information, and how we use the information we collect as well as your rights and choices regarding such information. Our Privacy Policy applies to our collection of your information in our stores, on our website, our collection of your information via any channel that you may interact with us, including but not limited to, postal mail, email, phone, live chat, SMS/MMS/text, social media platforms and your use of any online service location that posts a link to this Privacy Policy and all features, content, and other services that we own, control, or make available via any channel (collectively, the “Service”).
What is Brilliant Earth?
Brilliant Earth also uses electronic images known as web beacons (also known as pixels) on the Service. When you access a website, video, e-mail, or advertisement that contains a pixel, the pixel may permit us or another party to drop or read cookies on your browser. Pixels are used in combination with cookies to track activity by ...
Where is Brilliant Earth located?
Brilliant Earth is based in the U.S. and the information we collect is governed by U.S. law. Your information may be stored and processed in the United States or any other country in which Brilliant Earth or its partners, affiliates, service providers, subsidiaries or agents maintain facilities and by using this Website, you consent to any such transfer of information outside of your country. Data protection laws in the U.S. and other jurisdictions may be different from those of your country of residence. Your use of the Service or provision of any information therefore constitutes your consent to the transfer to and from, processing, usage, sharing, and storage of your information in the U.S. and other jurisdictions as set forth in this Privacy Policy. If your data is collected in Europe, we will transfer your personal data subject to appropriate or suitable safeguards.
What are the rights of a data subject in Europe?
If you are a data subject in Europe, you have the right to access, rectify, or erase any personal data we have collected about you through the Service. You also have the right to data portability and the right to restrict or object to our processing of personal data we have collected about you through the Service. In addition, you have the right to ask us not to process your personal data (or provide it to third parties to process) for marketing purposes or purposes materially different than for which it was originally collected or subsequently authorized by you. You may withdraw your consent at any time for any data processing we do based on consent you have provided to us.
Can you designate an authorized agent to submit requests on your behalf?
However, we will require written proof of the agent’s permission to do so and verify your identity directly.
Does Brilliant Earth share your information?
Special Events: If you choose to participate in a special event (for example, a Promotion), Brilliant Earth may share your information with those organizations participating in the applicable event. Typically, these other parties do not use your information for any other purpose other than to manage the event.
Does Brilliant Earth have multiple pieces?
To maintain the high quality of our pieces and keep our prices competitive, Brilliant Earth does not allow multiple pieces to be purchased for comparison. Comparison purchasing is purchasing multiple products with the intent of keeping one and returning the remainder.
Is Brilliant Earth sapphire heat treated?
Most of Brilliant Earth's sapphires are heat-treated, which is an accepted industry standard. Heat treatment improves color, clarity, and overall appearance. No radiation, chemicals, or health risks are involved in this process.
Does Brilliant Earth work with titanium?
For more information about these options, please contact us. At this time, Brilliant Earth does not work with tungsten or titanium.
Brilliant Earth Scam - Google Drive
Madison didn't reply so I called their customer service line. That line rang and rang and rang for over a minute so I redialed the phone number and went the route to place a new order. A representative picked up right away and it was Ashley B (lol.
Laboratory Grown Diamonds
Lab grown diamonds are hot and come in at super values. What you see here will be those that are available to me for vetting plus I have access to quite a bit more that you don't see here as well. For listing of two other complete and searchable inventories with images and/or video and lab...
Laboratory Grown Diamonds
Lab grown diamonds are hot and come in at super values. What you see here will be those that are available to me for vetting plus I have access to quite a bit more that you don't see here as well. For listing of two other complete and searchable inventories with images and/or video and lab...
Brilliant Earth Scam - Google Drive
Madison didn't reply so I called their customer service line. That line rang and rang and rang for over a minute so I redialed the phone number and went the route to place a new order. A representative picked up right away and it was Ashley B (lol.
Tell me how much I overspent
IWell my own experience with BE just went to poop. I had a $300 credit on file from placing a stone on hold (yup, they charge for this). I didn’t butt the stone so I put it towards some studs. Found so,e beautiful diamonds with great proportions and just got them. They face up so white and...
What is Brilliant Earth's value proposition?
Brilliant Earth’s unique value proposition is their “Beyond Conflict Free” guarantee. They claim that their diamonds adhere to 5 important standards: their diamonds are not used to finance civil wars (conflict diamonds), they are free of human rights abuses, they are environmentally responsible, they are mined using fair labor practices and finally the mining activities that produce their diamonds are involved in community development.
Is alluvial mining ethical?
While all deep earth mining, and most alluvial mining ( by carats mined), are totally fine from an ethical standpoint since they are operated by large corporations that are gravely concerned about their reputations, there is still a minority that comes from small “artisanal” mining operations.
Does Brilliant Earth have engagement rings?
Credit where credit is due, Brilliant Earth has a fantastic selection of engagement ring settings. We have not gone so far as to test the craftsmanship (given how we feel about their overall product line), but the have some unique engagement rings on offer.
Does Brilliant Earth sell Canadian diamonds?
Curiously, though, while Brilliant Earth lists Canadian diamonds, they do not sell CanadaMark diamonds that are traced from mine to store. They sell diamonds that, like the Botswana Sort goods mentioned above, are completely dependent on the honesty and competency of their suppliers in marking certain diamonds as “Canadian.”.
Introduction and Overview
Information We Collect
- Information You Provide
We collect information you provide directly via the Service, including but not limited to when you register an account, update your profile, access our content, make a purchase, participate in a sweepstakes, contest, survey, or other promotion (“Promotion”), contact customer support, or ap… - Information Collected Automatically
Brilliant Earth automatically collects information about your device and how your device interacts with our Service. We may use Service Providers to collect this information. The categories of information we automatically collect and have collected in the last 12 months includes: 1. Servic…
Use of Information
- We collect and use information about you for the business and commercial purposes described in this Privacy Policy. Our business purposes for collecting and using information, including in the last 12 months, include to: 1. Manage our Service, including your registration, account, and transactions. 2. Perform services requested by you, such as to process and fulfill your order, to r…
Sharing of Information
- We share your information in accordance with the practices described in this Privacy Policy. The types of entities to whom we disclose and have disclosed information within the last 12 months include the following: 1. Service Providers.We share your information with agents, contractors, and other service providers in connection with their work on our behalf (collectively “Service Pro…
Children
- Brilliant Earth does not knowingly collect personal information from children under the age of thirteen (13). In the event that Brilliant Earth ever does so, we will strictly comply with the Children's Online Privacy Protection Act (“COPPA”). If you are a parent or guardian and believe Brilliant Earth has collected such information in a manner not permitted by COPPA, please conta…
Other Parties
- Other Party Websites and Services
Our Service may provide links to websites, locations, platforms, and services operated and owned by other parties which are outside our control and not covered by this privacy policy. We encourage you to review the privacy policies posted on these (and all) websites and services. Th… - Social Features
We may allow you to connect our Service to another website or offer our Service through another party’s service (“Social Features”). If you use a Social Feature, both we and the applicable owner or operator of the Social Features may have access to and use information associated with your us…
Your Rights and Choices
- Review and Update of Account Information
You may access, update, or remove certain account information that you have voluntarily submitted to us through the Service. If you would like to update or revise information in your account, you may do so through your account or by contacting us as set forth in the section enti… - Tracking Technology Choices
1. Cookies and Pixels. At all times, you are free to decline our cookies if your browser permits. Most browsers allow you to refuse cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. If you use multiple browsers on your device, yo…
Data Security
- We implement and maintain reasonable administrative, physical, and technical security safeguards to help protect your information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. Despite the measures we take, transmission via the Internet is not completely secure and we cannot guarantee the security of your information.
International Transfer
- Brilliant Earth is based in the U.S. and the information we collect is governed by U.S. law. Your information may be stored and processed in the United States or any other country in which Brilliant Earth or its partners, affiliates, service providers, subsidiaries or agents maintain facilities and by using this Website, you consent to any such transfer of information outside of your count…
Changes to The Privacy Policy
- This is our entire and exclusive Privacy Policy and it supersedes any earlier version. We may occasionally update this Privacy Policy to reflect changes in our practices and services, and we reserve the right to do so at any time. When a revision is made, we will revise the "Effective Date" on this page and any changes will be effective immediately upon posting of the revised Privacy …