Burrow Return Policy
- Burrow has a 30-day return policy for all items
- You are charged a shipping fee equal to 10% of what you paid for the product
- Original packaging must be intact
- If you don’t have original packaging, the fee is 20% of the paid value (the fee is always capped at $250)
- If you want to swap your order for a different Burrow product, no fee is applied
Full Answer
What is burrow's return policy for the trial period?
A return process must be initiated within 30 calendar days of receipt of the item in order to be eligible for returns. To successfully initiate the return process, support@burrow.com must receive an email requesting a return by 11:59 PM ET on the 30th day of the trial.
How do I return a burrow product?
To successfully initiate the return process, support@burrow.com must receive an email requesting a return by 11:59 PM ET on the 30th day of the trial. Products must be in usable condition to be eligible for return (e.g., no stains, tears or other soiling including odors).
What is the warranty on burrow furniture?
All Burrow offer code restrictions and rules apply to the direct mail offers. We stand by our furniture with a warranty that covers defects in materials and workmanship for one year, starting on the date of delivery. There are no fees to repair, replace, or return an item that's covered by our warranty.
How do I return a burrow couch?
A return process must be initiated within 30 calendar days of receipt of the Couch in order to be eligible for returns. To successfully initiate the return process, support@burrow.com must receive an email requesting a return by 11:59 PM ET on the 30th day of the trial.
Does Burrow have a return policy?
We're here to create a better furniture shopping experience from top to bottom, and that includes a 30-day return policy for any Burrow products. Additionally, we offer a 100-day return policy on our Lyric Mattresses. If you need help, our team is here for you.
Is the Burrow sofa comfortable?
“Very comfortable, thanks to a soft, downlike polyester fill in the back cushions, but the armrests are bony.” “Burrow isn't a revolution in terms of materials or aesthetics. It looks great and is deep enough and soft enough to be quite comfortable…”
Does Burrow have a warranty?
We stand by our furniture with a warranty that covers defects in materials and workmanship for one year, starting on the date of delivery. There are no fees to repair, replace, or return an item that's covered by our warranty. Get in touch with our team to get the process started.
Which Burrow sofa is the most comfortable?
The Nomad Sectional Sofa from Burrow is one of the most comfortable, adaptable, and convenient sofas currently on the market. I tried the 4 Seater Corner Sectional couch in Crushed Gravel with responsibly-sourced walnut legs, block-style arms, and flip back cushions .
Is the burrow sofa worth it?
It's durable, remains surprisingly petproof and is versatile enough that I know it'll fit in with many apartments to come. If you're looking for a quality, customizable couch that's easy to assemble and that you'll have for more than just one home, this is it.
Is Burrow furniture toxic?
The cushions are made of polyfoam certified by CertiPUR-US, which means the foam is void of toxic chemicals and contains volatile organic compound VOC content of less than 0.5 parts per million. Burrow prides itself on the durability and longevity of its sofas, which it verifies with extensive durability testing.
Is Burrow furniture Made in USA?
Burrow offers a range of American-made and mid-century inspired furniture including seating, tables, and shelves.
Can you wash burrow couch?
We recommend machine wash, cold, gentle cycle.
Where does burrow ship from?
New JerseyOur rugs and rug pads ship from our warehouse in New Jersey.
Is Burrow scratch resistant?
Our designs are rooted in your lifestyle — and we know firsthand how important pets are to our lifestyles. That's why we created our Nomad Collection with a game-changing synthetic fabric that resists scratches and stains, and can be cleaned with a simple solution of distilled water and bleach (yes, bleach, for real).
Who makes burrow furniture?
Two of the top companies delivering sofas right to your door are Campaign and Burrow. Based in the San Francisco Bay Area, Campaign was founded in 2013 by Brad Sewell, an ex-Apple and Honda design engineer.
Why does burrow take so long to ship?
Due to ongoing delays in production resulting from supply chain disruptions and increased demand, all of our seating is shipping on delayed schedules. Its best to check the shipping times for the specific color and fabrication you're interested in, before purchasing, so you know what to expect and can plan accordingly.
Who makes Burrow furniture?
Two of the top companies delivering sofas right to your door are Campaign and Burrow. Based in the San Francisco Bay Area, Campaign was founded in 2013 by Brad Sewell, an ex-Apple and Honda design engineer.
What are Burrow sofas made of?
When it comes to Burrow's seating and upholstered furniture, Burrow uses stain and scratch resistant olefin fiber and Baltic Birch frames and three-layer foam cushioning. Their wooden items, such as tables and shelves feature hardwood and solid wood designs.
Where are Burrow sofas made?
Burrow is among the converts: The Y Combinator alum, which manufactured its first sofas in Mexico, decided in May to move production to Schock's facility in Mississippi.
Can you add on to Burrow couch?
Because you can add modules to Burrow couches, making them larger or smaller as your space grows or changes, you never have to chuck a piece of furniture you've grown to love.
Return Policy
Our recommerce items are open-box, floor models, and returns, and we do our best to communicate the current status of the item, including information on known scratches, dents, blemishes, dings, or any other defects.
Cancellation Policy
We will honor cancellations within 24 hours of the order being placed. After 24 hours, a 25% restocking fee will be incurred. Once an item ships, we cannot honor a cancellation request.
Shipping Rates
Shipping cost is calculated during checkout and is based on the items you purchase. The amount will be displayed after you enter the shipping destination address. The items are ready to be shipped from our warehouse directly to you. A member of our carrier network will be in contact to schedule a delivery time that works best for you.
Where is Burrow's address?
Mail or electronic mail (“Notice”). Burrow’s address for Notice is: 33 West 17th Street, 5th Floor, New York, NY 10011 or email support@burrow.com with the word “legal” in the subject of the email.
Is Burrow offer code transferable?
Each offer code promoted by Burrow is non-transferable and valid for single use on an item (or items) of merchandise as determined by Burrow. Offer codes may not be combined and may not be used in conjunction with any future Burrow Referral Program. Customers are limited to the use of a single offer code per order.
Can you use Burrow offer codes in conjunction with a referral?
Offer codes may not be used in conjunction with any future Burrow Referral Program. Direct Mail. All offer codes communicated via direct mail or email require a minimum order value to be eligible. All Burrow offer code restrictions and rules apply to the direct mail offers.
Can Burrow refuse returns?
Burrow reserves the right to refuse any returns. Burrow may request descriptions and images of the Products to determine the state of the Products prior to accepting returns. Failure to comply with requests by Burrow may result in Burrow’s refusal of return.
How long does it take to return a burrow?
Burrow Return Policy. According to our Burrow home review, here’s the deal on Burrow returns: Burrow has a 30-day return policy for all items. You are charged a shipping fee equal to 10% of what you paid for the product. Original packaging must be intact.
How much are burrow pillows?
If you’re the type who likes to thoughtfully hand-pick one pillow at a time, Burrow pillows are available for $59.
What is the Burrow story?
Like many innovative tales, the Burrow story has its origins in dissatisfaction. Co-founders Stephen Kuhl and Kabeer Chopra were tired of the compromise involved in buying a couch. Either the couches were cheap and poorly constructed, or expensive and needlessly heavy, requiring a weightlifting champion to move them. Kuhl’s and Chopra’s ambitious solution launched Burrow in 2017, with a goal of building clever and comfortable furniture to last through life’s transitions.
How much does a burrow coffee table cost?
Burrow’s modern coffee tables will complement your sofa, priced between $245-$495. You can tie together your Burrow furniture with an artsy or boho rug from $395-$795. With the Burrow couch sale, you can purchase a bundle, which includes pillows and a throw. Pick from warm, cool, neutral and other sets for $195.
How many colors can you choose for a burrow couch?
For this reason, when you pick out your Burrow couch, it’s customizable. You can choose from five fabric colours, three leg finishes and two armrest heights. If you’re the kind of person who likes change, you can flip your reversible back cushions for a tufted or smooth look.
What is a burrow sofa made of?
Children and pets can be a handful, but your Burrow sofa is sturdy, made of precision-milled baltic birch that prevents warping. Their couches are strengthened with steel pins and galvanized latches and will last you a lifetime. Check Latest Discounts.
