Return-Policy.org

catch surf return policy

by Vivian Walter Published 2 years ago Updated 1 year ago
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  • Catch Surf merchandise must be received within 30 days of shipment date.
  • Merchandise must be in saleable condition with all tags attached.
  • No used merchandise will be accepted and any sent to Catch Surf, will be immediately returned to sender at sender’s expense and no credit given.
  • Merchandise must be accompanied by the return slip or packing slip.

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Full Answer

How do I care for my new Catch Surf® Board?

To get the most out of your new Catch Surf® board, please adhere to the following guidelines: When exposed to high temperatures and/or direct sunlight for extended periods of time beyond ordinary use, the board may bubble and/or fade in color.

Can I make a claim under catch's warranty?

Any product warranty given by Catch.com.au will apply in addition to other rights and remedies you may have under the Australian Consumer Law. Where applicable, you may make a claim in relation to goods that are faulty in accordance with our 12 Month Warranty Terms & Conditions.

Are there any warranty documents that are not given by catch?

Any such warranty documents are not given by Catch.com.au, and rights you may have in relation to those warranties are separate to any warranty rights given to you by Catch.com.au. Some warranty documents provided by manufacturers of imported goods may not apply in Australia.

Does catch control the quality of the goods I buy?

By buying these goods, you are transacting directly with the Seller, and Catch.com.au is not a party to the transaction. As a result, we do not control any aspects of the transaction, including the listing content and accuracy or the quality, shipping and delivery of the goods.

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Can you return surfboards?

All Used Surfboards are Non-Refundable. NEVER have been ridden, used, waxed or damaged in any way.

How long does Catch Surf take to ship?

SHIPPING & DELIVERY We do our very best to ship any orders placed Monday - Friday before 12pm that same day. In some cases, it may take 1 to 3 business days to process depending on order volume and product availability. Upgrading your shipping from ground to express expedites the shipping portion of your order only.

Are Catch Surf boards worth it?

Surfers unanimously say it is a very fun board, paddles really well and catches waves you may usually not be able to because of the volume, Some say it is like a skateboard for the ocean! Very good for surfing shore breaks.

Where is Catch Surf located?

San ClementeCatch Surf is located in San Clemente, California, United States .

Who owns Catch Surf?

George ArzenteJamie embodies the spirit of Catch Surf and we are proud to partner with him to present our style to surfers and fashion conscience fans worldwide!” says George Arzente, Catch Surf's founder and president.

Are wave bandit and Catch Surf the same?

Wave Bandit is a bit more marketed towards beginner surfers. The boards have soft fins and are a bit less stiff than the other Catch Surf boards. Odysea can be seen as the more high-end soft top line: the boards' technology includes dual composite core and triple maple wood stringers.

Is a 7ft surfboard good for beginners?

For kids under 12, something around the 7ft mark is ideal. If they're on the taller side, something around 6'6” or 6'2” in a fish surfboard. These are perfect for aiding progression in the early stages of learning. Choosing the right surfboard that has enough buoyancy or “float” helps in aiding paddling.

What's the easiest surfboard to ride?

Longboard Surfboards– The longboard is probably one of the easiest surfboards to ride. Its extra length and width give it tons of stability and paddling power. When the surf is really small, you should always grab a longboard. They allow you to surf small waves and ride them for a long time.

Where are catch surf surfboards made?

TaiwanBrands like Wavestorm and Catch Surf, among others, are produced in Agit Global's 75,000 square-foot Taiwan factory. And as opposed to China or South Korea, Zilinskas says, “we're very proud to be manufacturing in Taiwan. A lot of high-end sporting goods equipment is made there.

Do catch surf boards come with fins?

Included four (4) high performance fins of fiber-filled plastic for perfect mix of stiffness, flex and response. Front fins are 4.5" and trail fins are 3.5".

What size surfboard should I get?

Ride the Cloud 2-4 inches shorter than your height if you're an average build for an intermediate surfer. Go 4-6 inches shorter for a leaner surfer. Match your height or go 2-4 inches shorter and go custom with more volume throughout, if you're a larger framed surfer.

What is a Womper used for?

The WOMPER® is 16” of floating fun that can be ridden multiple ways to enhance your bodysurfing sesh. Use it like a hand plane to drive through the tubiest of tubes! Unique 16" Shape Designed for Hi-Performance Body Surfing. Stiff Dual-Composite Core for Maximum Speed.

Are catch surf boards good for beginners?

Catch Surf - The Blank Series The Blank Series funboards consist of several well-balanced and high-volume soft-tops, ideal for beginners. The 8'0 model comes in with over 80 liters of volume and is easy to catch waves on.

What size catch surfboard should I get?

A good place to start is going to be 12"-24" taller than yourself but will vary by the shape and style of surfboard. Fish- Proper fish size is typically 2-4" shorter than your shortboard. Shortboard- I usually recommend going 2-6" taller than yourself. But this depends on the size of waves you'll be surfing it in.

Do catch surf boards come with fins?

Included four (4) high performance fins of fiber-filled plastic for perfect mix of stiffness, flex and response. Front fins are 4.5" and trail fins are 3.5".

What is a fish surfboard?

The Fish Surfboard When most people think of or refer to a fish surfboard, they are likely referring to a short, wide, flat, and thicker-than-normal surfboard with a bit of volume and a fish-like swallow tail. These are some of the most common defining characteristics of a fish.

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.

How soon will I get my refund?

Once your items are inspected by the store, you'll get your refund typically within 48 hours.

How long is the catch surf warranty?

All new Catch Surf® boards are warranted to be free of manufacturing and materials defects for thirty (30) days from the date of purchase, subject to the full terms and conditions of the warranty below . All claims of any manufacturing or materials defect must be made within thirty (30) days directly to Catch Surf or to the retail store where the board was purchased, together with proof of purchase, using the procedure under the heading “Warranty Resolution” below.

How to contact Catchsurf?

If your board suffers from a manufacturing or workmanship defect and is under warranty, please contact us at (949) 218-0428 or info@catchsurf.com . When emailing, please include detailed explanation of issue, include production number (located on rail at/near tail or on bottom at/near tail) and clear digital photos of entire top side of board, entire bottom side of board and of any specific area (s) of concern.

What happens when you exchange a catch surfboard?

When a product is exchanged, any replacement item becomes the customer’s property and the replaced item becomes Catch Surfboard Co.'s property . When a refund is given, the product becomes Catch Surfboard Co.'s property.

What age can you use a catch surf board?

Adult supervision and caution is strongly recommended for use of a Catch Surf board by any persons under the age of eighteen (18) years. Always use caution when using a Catch Surf board by inspecting for rocks, reefs and other dangerous areas nearby.

What causes a catch surf board to break?

Damage to any Catch Surf board resulting from wear and tear, misuse, exposure to the sun, heat or elements, or simply caused by the demands of the board when in use, including but not limited to boards that are wrecked, snapped, punctured, scraped, broken, crushed, compressed, dented, and fins or straps that are broken or damaged, or any other damage or breakage of any kind that is not caused by a manufacturing or materials defect, is not covered at any time.

Why does my surfboard drain water?

Due to nature of materials used in the construction of soft surfboards in general, there will be some water absorption, which is normal and not a defect. This water typically drains after each use.

Does Catch Surf repair a board?

If it is determined upon inspection by Catch Surf that a manufacturing defect is present, then Catch Surf will repair the board or replace the board with like merchandise at its sole discretion.

Where are catch sour, beater and odyssey trademarks?

CATCH SURF, BEATER and ODYSEA are registered trademarks with the patent and trademark offices in the European Union (EU), Australia, Japan and may not be used without permission.

Can catch surf be amended?

These terms and conditions may be amended or updated at any time by Catch Surf and it is the prevailing terms and conditions from time to time that are agreed to apply.

Is Catch Surfboard a trademark?

CATCH SURF and stylized Catch Surf and Triangle/Palm Tree logo are property of Catch Surfboard Co. and registered trademarks with the U .S. Patent and Trademark Office and may not be used without permission.

Does Catch Surf make any representations?

However, Content is provided for information purposes only and Catch Surf makes no representations or warranties as to the accuracy or completeness of any Content. In particular and without limitation, Catch Surf makes no representations as to the availability, quality or price of any product (s) included in catalogues, product pages/images or otherwise referred to in the Content.

Does Catch Surf have any liability?

Catch Surf (and its related companies, directors, officers, employees, consultants and agents) makes no warranties or representations about the Content and accepts no liability or responsibility for any damage or loss arising in any way, directly or indirectly, from use of this site or use of or reliance on the Content, including as a result of Catch Surf’s negligence or default. By accessing this site you hereby agree to indemnify and forever hold harmless Catch Surf (and its related companies, directors, officers, employees, consultants and agents) from all or any loss, costs, claims, liability or responsibility which may arise in any way by you or any third party as a result of your use of the site or Content.

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Trademarks

  • CATCH SURF and stylized Catch Surf and Triangle/Palm Tree logo are property of Catch Surfboard Co. and registered trademarks with the U.S. Patent and Trademark Office and may not be used without permission. BEATER and stylized Beater logo are property of Catch Surfboard Co. and registered trademarks with the U.S. Patent and Trademark Office and may not be used with…
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Accuracy of Content

  • Catch Surf makes all reasonable efforts to ensure that the Content is accurate at the time of its publication. However, Content is provided for information purposes only and Catch Surf makes no representations or warranties as to the accuracy or completeness of any Content. In particular and without limitation, Catch Surf makes no representations as to the availability, quality or pric…
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Liability and Indemnity

  • Accessing and use of this site in any way and reliance on the Contents is done at the user’s discretion and risk. You hereby agree that you will be solely responsible for any damage to your computer system, loss of data or other harm that results from such use. Catch Surf (and its related companies, directors, officers, employees, consultants and a...
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Amendments to Terms and Conditions

  • These terms and conditions may be amended or updated at any time by Catch Surf and it is the prevailing terms and conditions from time to time that are agreed to apply.
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Links

  • This site may contain links to other websites and may on occasion display content or information from other websites. Catch Surf is in no way responsible for any such content or information and any such links are accessed at the user’s absolute discretion and risk.
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