What is the return policy for the products I order on Chewy?
Chewy has one of the most generous return policies on offer, allowing customers return their products within 365 days of ordering. They remove the stress out of ordering, meaning if you’re not 100% satisfied you can send your product back. That’s a load of time to send back something you are not satisfied with.
What is chewy’s prescribed medication policy?
The prescribed medication policy is overruled if you receive a wrong or damaged product. The items need to have the original box and packaging, and you have a full year (365 days) to return them if they are eligible for a return. Chewy doesn’t take title to returned items until they arrive at the fulfillment center.
How long does chewy take to process returns?
Our return policy guides cover most major brands, such as: How Long Does Chewy Take To Process Returns? Chewy takes three to five business days to issue refunds for returns after they receive the items. The amount is fully refunded to the original payment method, even accounting for the shipping fees.
Does chewy take the title of my refunded item?
At our discretion, a refund may be issued without requiring a return. In this situation, Chewy.com does not take title to the refunded item.
Does Chewy Give Full Refunds?
Yes Chewy will give a full refund to the original payment method, assuming the product meets the Chewy’s return criteria.
Can I return a Chewy product after use?
No the 100% Unconditional Satisfaction Guarantee does not apply to items that have been opened or used.
How long do Chewy refunds take?
Allow up to 10 business days for the refunded amount to show up in the appropriate account.
All You Need To Know About the Chewy.com Return Policy
The Chewy online retail store accepts mail-in returns of all unused and expired items and prescribed medication. The prescribed medication policy is overruled if you receive a wrong or damaged product.
How To Initiate a Return Request Following the Chewy Return Policy
You can start the Chewy returns process using any of the following options:
Sit Back and Let DoNotPay Request a Return for You
If you think that returning products is overly complicated, we feel you. That’s why we created a feature that helps people get the fastest item return experience.
How Long Does Chewy Take To Process Returns?
Chewy takes three to five business days to issue refunds for returns after they receive the items. The amount is fully refunded to the original payment method, even accounting for the shipping fees. If you’re asking for an exchange, you should receive it in one to three days.
Demand Your Refund From Chewy With Our Instant Chargeback Feature
If a company is stubborn and refuses to refund your purchase, DoNotPay has a solution. Use our refund feature by following the instructions below:
Did Chewy Wrong You? Sue Them in Small Claims Court!
You shouldn’t take injustice from big companies, especially when we offer you our assistance. We can help you sue anyone in small claims court by:
Wait! DoNotPay Can Help You in Many Other Ways
DoNotPay has many different areas of expertise—helping you return your faulty items is only one of them.
How to order on Chewy?
Next, search for the items you would like to order. Use the search bar at the top of the page to search for products. Or, click “Shop by Pet” to browse different categories. Click on a product to see more details.
How to pay with Chewy gift card?
To pay with a Chewy Gift Card, go to Gift Cards, select “Add a Gift Card,” and enter your Gift Card number and PIN. You can also add or change any of the payment methods we accept at Checkout.
How to add items to Autoship?
To add items: go to the product page of the item you'd like to add and click the "Add to Autoship" or "Ship once with next Autoship" button. If you have multiple Autoship orders, you'll be asked to select which one you're adding to! To remove items: go to Manage Autoship and select your Autoship order.
How do I contact Chewy Pharmacy?
How can I reach Chewy Pharmacy? For questions about medications, our pharmacists are available at 1-877-977-3879 and rx@chewy.com . For questions about prescription food, we’re available 24/7 at 1-800-672-4399 and vetdiet@chewy.com.
How to pay with PayPal on Chewy?
To pay with PayPal, click “Add Your PayPal Account” and you'll be asked to sign in to your PayPal account. After you sign in, you'll be taken back to Chewy.com. To pay with Apple Pay, visit Wallet & Apple Pay in the settings on your iPhone, iPad or Mac and follow the instructions to set up Apple Pay.
How to add a product to your cart?
Click on a product to see more details. To add the product to your cart, click on the orange button that says “Add to Cart.”. After you add something to your cart, you can keep shopping or check out. To check out, click on the orange button that says “Proceed to Checkout.”.
What is the phone number for Pet Supplies?
If you’re not 100% unconditionally satisfied with your pet supplies, please call us 24/7 at 1-800-672-4399. We’ll provide instructions for returning your item (s) and apply a refund to the tender you purchased the item (s) with.
