What is Columbia's return policy for online returns?
ONLINE RETURN POLICY With original invoice, items purchased on Columbia.com may be returned by mail to our e-commerce returns department or to any U.S. Columbia Sportswear store within 60 days of shipment for a refund in the original form of payment for the price paid after direct or indirect discounts.
How long do you have to return items to original store?
STORE RETURN POLICY With original receipt, items may be returned to original store within 60 days of purchase for a refund in the original form of payment for the price paid after direct or pro-rated discounts. Items purchased with a merchandise credit or gift card will be refunded with a merchandise credit.
How do I return my Columbia Sportswear order?
Q: How do I return my order? A: Columbia Sportswear customers can now initiate a return by printing off a return label and ship the item (s) back to us using UPS. To start your return initiation, click here.
What is the return policy for your footwear?
We will gladly accept returns on all purchases made on our website which are in original condition; unworn with tags attached and for footwear with the original box in new condition. When can I return? Returns are accepted within 60 days of the purchase date. Where can I return? Bring your return to your nearest UPS dropoff location.
What happens if you return a textbook?
If the textbook is returned after the due date, or is damaged, we use the credit card on file to pay for a replacement book and non-return processing fee, as described in your Rental Agreement . We want you to bring the book back so we don't have to charge you!
When do you get a refund for textbooks?
Textbooks. A full refund will be given in your original form of payment if textbooks are returned during the first week of classes with original receipt. With proof of a schedule change and original receipt, a full refund will be given in your original form of payment during the first 30 days of classes.
What are the non-return fees for a book rental?
Rented materials not returned by the rental return date or returned on or before that date not in salable condition will be subject to non-return processing fees equal to 75% of the new book price (at the time of rental) plus a 7.5% non-return processing fee. Non-return processing fees will be automatically charged to the securing tender on file for this agreement. In the event that the securing tender on file is no longer valid or if the purchasing limit on the securing tender has been exceeded, we will contact you for, and you agree to promptly pay in full, the non-return processing fees with an alternative payment method accepted at the bookstore. Returns shipped via UPS, USPS or other carriers must be postmarked and shipped on or before the rental return date.
What is the replacement cost of a book?
Replacement Cost is 75% of the selling price of your book at the time of purchase.
What does "good condition" mean in a book?
Good condition will be judged by the bookstore alone, and generally means book spine intact, no excessive damage to cover or contents, all original pages intact, all original components present, and no excessive highlighting, writing or other markings. Normal-use highlighting and writing is permitted.
How much does renting a textbook save you?
Renting textbooks saves you on average 50% when compared to a new, printed textbook.
Can you get a refund on a gift card without a receipt?
Without a receipt, a store credit will be issued at the current selling price. Cash back on merchandise credits or gift cards will not exceed $1. No refunds on gift cards, prepaid cards, phone cards, newspapers, or magazines. Merchandise must be in original condition. Fair Pricing Policy.
Does Columbia cover shipping?
A: Columbia does not cover return shipping fees. If you wish to send your items back to our distribution center directly, your $6 flat rate fee for the return shipping will be taken out of your refund.
Can you guarantee that your item will be in stock when you reorder?
A: Since our available stock changes every day, we cannot guarantee that your item will still be in stock by the time a reorder is placed . Need recommendations for a replacement product? We're here to help! Check out our new arrivals here.
How long can you return Columbia products?
Columbia’s return policy is generous, allowing you to return all items up to 60 days after purchasing them. To qualify for a return, all items must be:
Why is Columbia limiting returns?
Because of the COVID-19 crisis, Columbia introduced a different return policy, limiting the returns to a store. The information provided on the company’s website is contradictory and not up-to-date, leaving customers confused about whether they can return online purchases to a store at this time. It is better to contact customer support before taking any further steps.
How long does it take to get a gift card refund?
If you don’t have the original receipt, you can only get merchandise credit equal to the lowest price of the items within 60 days of the return date. When returning items without a receipt, make sure to bring a government-issued ID with you.
Do you include package invoice when returning a package?
All returns by mail should include the package invoice you received in the original shipment. If you lost it, take a piece of paper and write down the following information:
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Can Columbia ship with a return label?
You are welcome to use a different shipping carrier and use your shipping label. Note that Columbia won’t be able to track the package if you’re not using the return label provided by them, and they won’t reimburse the shipping charges.
Do you have to fill out a return form for Columbia?
If you’re a registered member, you don’t have to fill out the return form. Instead, log in to your Columbia account, choose the items you wish to return from Order History, and a return label will be emailed to you promptly.
How long does it take to get a refund from Columbia Sportswear?
With original receipt, items may be returned to original store within 60 days of purchase for a refund in the original form of payment for the price paid after direct or pro-rated discounts. Items purchased with a merchandise credit or gift card will be refunded with a merchandise credit. Items returned without original receipt require a government issued photo ID and will receive a merchandise credit in the amount of the lowest price that the items were offered for sale within 60 days of return date. Columbia Sportswear reserves the right to limit returns or exchanges. Returns by mail are not accepted at any Columbia Sportswear store location. Purchases of irregular quality or defaced-label items are not eligible for return.
What does "higher price" mean on Columbia?
The higher price on our price tags refers to either the price the same Columbia product was offered at by Columbia in its own stores or its own online sites or by third party retailers, or the price at which a similar but not identical product was offered in any of these channels.
Can you return Columbia sportswear?
Columbia Sportswear reserves the right to limit returns or exchanges. Returns by mail are not accepted at any Columbia Sportswear store location. Purchases of irregular quality or defaced-label items are not eligible for return.
How to return an item to UPS?
A: Once you have selected the item (s) you would like to return, you will be emailed a UPS return label and invoice to include in your return package as a PDF. Simply print off this PDF attached to this email, seal the invoice inside the package, and stick the label on the outside. Lastly, take it to any UPS drop off location to send it back. Click here to see UPS locations near you.
What to include in return letter?
Make sure to include a cover letter inside your return with your order number, your contact information (name, phone number, email, address) and a brief description on why you are returning.
How long does it take to get a tax return?
A: Typically it can take about 7-10 business days for the entire return process to be complete.
Can you guarantee that your item will be in stock when you reorder?
A: Since our available stock changes every day, we cannot guarantee that your item (s) will still be in stock by the time a reorder is placed .
