Return Policy
- Submit an RMA Request Online, Call Customer Support at 800-824-7662 or e-mail returns@chroma.com to obtain a Return Material Authorization (RMA) number and shipping instructions.
- Complete the information below and include with the return shipment.
- Package part (s) for shipment in a manner to prevent damage.
Full Answer
How do I return a chroma product?
Return Policy 1 Submit an RMA Request Online, Call Customer Support at 800-824-7662 or e-mail returns@chroma.com to obtain a Return Material Authorization (RMA) number and shipping instructions. 2 Complete the information below and include with the return shipment. 3 Package part (s) for shipment in a manner to prevent damage. More items...
What is Croma’s warranty policy for customers?
Customers will be requested to visit the nearest Croma store or an authorized brand service center for a resolution as per the brand’s warranty terms. In cases when the product delivered is damaged, a replacement request should be raised within 48 hours of order delivery.
What happens if my Croma product is not working?
The packaging has to be opened only by the Croma delivery associate or an authorized installation partner. If the product is found in a non-working condition at the time of installation, the customer will have to get a job sheet from the technician stating the same. The replacement will be provided basis the brand technician’s report.
What payment options does Croma accept?
Once you have selected the desired product, Croma?s trusted payment gateway accepts the below mentioned payment options to confirm the order and complete the transaction online: Credit/Debit Cards: Visa, MasterCard, Rupay, Maestro, American Express and Diners
Is there a replacement in Croma?
I communicated the same to croma and requested a refund/replacement since the return policy displayed on the website states that if a product is found to be defective during installation, it can be returned for replacement or refund within 15 days of installation.
Is Croma owned by Tata?
Croma, a national chain of mega-stores of consumer electronics and durables, is owned by Infiniti Retail, a 100 per cent subsidiary of Tata Sons.
What is Tata Croma?
Infiniti Retail is one of India's leading Consumer Durables and Electronics (CDE) retailer, operating under the brand name 'Croma'. Copy URL. Launched in 2006, Croma was the first one-of-its-kind large format specialist retail store that catered to all multi-brand digital gadgets and home electronic needs in India.
What can we buy from Croma?
Computers & TabletsAll Computer and Laptop Accessories.Keyboards. Mice. Batteries, Chargers & Adapters. Computer Cables & Connectors. Laptop Bags. Laptop Sleeves. Other Computer Accessories. Laptop Screen Protectors. Laptop Webcams & Mics.Computer Radiation Protection Chips. Computer Peripherals.Croma Computer Accessories.
Who is CEO of Croma?
Avijit MitraCromāTrade nameCromāArea servedIndiaKey peopleCEO & MD: Avijit Mitra Chief Business Officer - E-commerce and Marketing: Shibashish Roy Chief Buying Officer: Venu Gopal Chief Business Officer – Stores: Suman Chakraborty CFO: Pramod DangaichProductsConsumer electronicsRevenueUS$1.02 billion (2022)8 more rows
What is turnover of Croma?
An email sent to Infiniti Retail CEO Avijit Mitra remained unanswered. Of Croma's total revenue, about ₹2,983 crore was generated from communication devices, ₹1,950 crore from home appliances, ₹1,807 crore from computers and ₹1,202 crore from entertainment products like televisions. Tuesday, 26 July, 2022.
Is Tata CLiQ and Croma same?
In addition to leveraging the Tata Group's own e-commerce platform CliQ, electronics retailer Croma plans to sell across all leading marketplaces such as Flipkart, Amazon and Snapdeal. “We want to have a storefront model across all the major marketplaces and are currently in talks with them.
Do Tata employees get discount in Croma?
Offering An Extra 10% Off With Tata Employee Discount On Croma. Add any of your favorite items to the cart and get up to 10% discount on appling the Tata Employee Discount On Croma at billing section.
Is Tata CLiQ owned by Tata?
Mumbai: Tata Unistore, a Tata group business venture, today announced that the much awaited e-commerce platform, Tata CLiQ, will open to consumers on Friday, May 27, 2016, across its website, mobile site and mobile apps (Android and iOS).
Can I trust Croma?
croma service is worst(dont go on brand tata) i ordered ac unit on 12th of this month from Croma Gwalior store. first of all if you are out of store there's literally no way to contact to store because the staff wont pick your calls. secondly the delivery promises they make are never fulfilled.
How much student discount does Croma give?
Croma offers a flat 6% discount to students and teachers post verification of an authentic student ID.
Is Croma genuine Quora?
Yes, Croma is a genuine store according to Wikipedia Cromā is an Indian retail chain for consumer electronics and durables.
Is Tata CliQ and Croma same?
In addition to leveraging the Tata Group's own e-commerce platform CliQ, electronics retailer Croma plans to sell across all leading marketplaces such as Flipkart, Amazon and Snapdeal. “We want to have a storefront model across all the major marketplaces and are currently in talks with them.
Which companies are owned by Tata?
Companies include Tata Consultancy Services, Tata Motors Tata Steel, Tata Chemicals, Tata Consumer Products, Titan, Tata Capital, Tata Power, Indian Hotels, Tata Communications, Tata Digital, and Tata Electronics.
Is BigBasket owned by Tata?
Tata-owned BigBasket enters offline grocery, will invest up to Rs 400 cr | Business Standard News.
Do Tata employees get discount in Croma?
Offering An Extra 10% Off With Tata Employee Discount On Croma. Add any of your favorite items to the cart and get up to 10% discount on appling the Tata Employee Discount On Croma at billing section.
Who owns Croma website?
www.croma.com " ( Website )"is owned and operated by INFINITI RETAIL LIMITED, a company incorporated under the Companies Act, 1956 (as amended from time to time) vide CIN- U31900MH2005PLC158120, having its Registered Office at Unit No. 701 & 702, 7th Floor, Kaledonia, Sahar Road, Andheri East, Mumbai 400 069, hereinafter referred to as " Company " [which expression shall, unless it be repugnant to the context or meaning thereof, include its successors and assigns].
How long does it take to replace a store pick up item?
The Store Pick-up Replaceable Products must be presented for replacement within Four (4) days of pick-up of the Products from the respective Store.
How long does it take to pick up a product from the website?
The Users shall pick-up the Product (s) within Forty Eight (48) hours of receiving the Invoice on the Website from such stores of the Company as may be selected by the User from the Store locator " ( Store )" during the transaction on the Website " ( Store Pick Up Service )". In case the Product (s) is not collected within the aforesaid stipulated time, the Company may at its sole discretion cancel the order at point of time and the money will be refunded in accordance with the Refund Policy.
Can the Company change the product?
The Company may change, suspend and/or discontinue the Product (s) at any time, including the availability of any feature, database and content on the Website. The Company may also impose limits on certain features and services and/or restrict User’s access to parts and/or all of the services without notice and/or liability to the Users
Can the Company amend the Terms and Conditions?
The Company is entitled, at its sole discretion or as may be required by law, to amend these Terms & Conditions anytime without any prior intimation to Users. User shall continue be responsible and shall be bound to this Agreement as amended by the Company from time to time. Continued use of this Website shall constitute Users acceptance of the modified Terms and conditions of the Agreement
How to get a RMA number from Chroma?
Submit an RMA Request Online, Call Customer Support at 800-824-7662 or e-mail returns@ chroma.com to obtain a Return Material Authorization (RMA) number and shipping instructions.
What is a package part?
Package part (s) for shipment in a manner to prevent damage.
Do you need a RMA number to return a Chroma?
Yes, it is necessary to obtain a RMA number (Return Material Authorization #) from Chroma PRIOR to returning any product and to return the product prepaid and insured to Chroma. Legalese: Where any product is returned without an expressed reason for return, (a reason is particularly important).
How to contact Croma?
For any queries related to Croma store, we request you to contact us on 24 hours Croma Customer Care No. 7207 666 000.
How to track order on Croma?
To track your order, simply follow the steps below. Step 1: Sign-in into your account on croma.com. Step 2: After logging in, click on ‘My Orders’. Step 3: Go to the order you want to track and click on ‘Track Your Order’. I MISSED THE DELIVERY OF MY ORDER.
Does Croma offer bulk discounts?
Currently, we do not offer bulk purchase discounts on ourwebsite. For bulk/ corporate purchases please contact ourinstitutional business team at corporate@croma.com
Can you create your own address book on Croma?
As a registered user on croma.com, you can create your own Address book which would save shipping information of previous orders. As a customer, you can select a shipping address from the Address book and proceed through checkout.
Does Croma store credit card numbers?
Croma does not store Credit / Debit card numbers, CVV / Security Code, Pin for 3D Secure, Expiry date on any of its servers and only collects in a session while making a transaction. All your transactions online are protected & secured by SSL (secure socket layer) technology.
Shipping within the U.S
Standard 2 business days via UPS or FedEx including Alaska and Hawaii. We’ll determine the best method, unless otherwise specified. Pricing subject to change without notice.
International Shipments
Standard via FedEx International Priority, unless otherwise specified. Receiver is responsible for any taxes and duties incurred. Chroma is not responsible for delays resulting from customs inspections.
Shipping & Handling Charges
Shipping & handling charges are based on the value of the order. Value of the order includes the total price of the items, and does not include any applicable sales tax.
How to cancel Croma order?
You can cancel the order using your account or you can call Croma 24Hours Customer Care Helpline on 7207-666-000 to cancel your order.
When will the real office come back?
The pandemic challenged businesses to adapt and do things differently. With the “real” office making a comeback in 2021, the physical space will evolve for greater convenience, safety and security. Flexible schedules, smart bars, and contactless technologies are only some of the ways comp