If the UGG item you received is faulty or a defect creeps in after a period of use—you can ask for a warranty return. By default, UGG products have a 365-day warranty only for damage due to defective materials or unsatisfactory workmanship. Warranty returns of products that are older than a year are inspected on a case-to-case basis.
Full Answer
What is Uggs return policy?
We gladly accept returns from customers who purchased their UGG® product from a retailer other than www.ugg.com, or the UGG® call center. We will process your return for an exchange or a site credit. We do not offer a refund for products not purchased directly from us. Items must be in new and unused condition.
What is the warranty on Uggs?
The UGG® warranty applies to footwear less than one year old from date of purchase. It applies to defective materials and workmanship. All items sent to UGG® which are past one year from date of purchase will be evaluated on a case-by-case basis.
How long does it take for Uggs to repair damage?
Discoloration due to water damage (sheepskin is not intended to get wet) Please note that UGG® can offer an exchange or credit but does not perform repairs. Items returned for defect evaluation will be processed in the order they are received. Evaluations can take 1 to 3 weeks from time of receipt.
How do I place an UGG return request with DoNotPay?
Follow these instructions to place an UGG return request with the help of DoNotPay: 1 Sign in to your DoNotPay account 2 Navigate to Item Return Request 3 Share order details 4 Finish by hitting Submit More ...
Can you return weather damaged Uggs?
Retail Returns Items must be in new and unused condition. A product with dirt or wear and tear will be returned to the customer with no action taken. Products must be in our current product line, which is posted on ugg.com.
Do Uggs come with a warranty?
We stand behind our UGG footwear. UGG warrants that its footwear products will be free from material or workmanship defects for one year from the date of purchase by the original consumer purchaser.
How do you fix damaged Uggs?
0:091:21How to Fix Uggs Boots - YouTubeYouTubeStart of suggested clipEnd of suggested clipUsing one part water and one part vinegar dab the mixtures with a sponge lightly. But evenly inMoreUsing one part water and one part vinegar dab the mixtures with a sponge lightly. But evenly in small sections around your boots.
How do you save ruined Uggs?
Use cold water to moisten the outside of your boots. ... Mix the sheepskin conditioner and the wool detergent in a bucket. ... Dip a sponge into the solution and then gently rub the outside of the Ugg boots where they are wet.Dip the sponge into the solution again and then clean the inside of the Ugg boot.More items...
How long do UGG boots last?
between five to twenty yearsPurchasing a pair of our genuine Australian Made, high quality UGG boots is an investment. With adequate care and protection, our UGGs will last anywhere between five to twenty years with ease. Therefore, deciding on the right size for you is of utmost importance.
Can you return old UGGs to Nordstrom?
What About Returning Worn Shoes? Yes you can return worn shoes at Nordstrom. Worn items can be returned at Nordstrom, just as long as you're not abusing the return policy, Nordstrom does allow worn items to be returned.
Can you exchange UGGs without a receipt?
Do I need to include a copy of the original purchase receipt to complete my return? At the current time, we do not require a receipt to process your return. We do however request that you complete the return form online, print it, and include it inside the package with your return to help us better assist you.
Can you repair UGG soles?
UGG boots unfortunately cannot be fully re-soled, because of the way they're constructed — specifically, they lack a 'Goodyear welt' or layer that sits between the soles and uppers into which new soles can be stitched as needed.
Can I put my Uggs in the washer?
No, our products are too delicate to be machine washed. - Most of our products are made from sheepskin or leather, which can be ruined by water. - Never machine wash or dry clean your sheepskin or leather products.
Do Uggs get ruined in the snow?
Even with waterproofing treatment, water resistant ugg products can become damp when submerged in water or snow and this can also leave marks on the beautiful suede exterior. If you are looking for boots to venture out in the snow in, we would suggest our waterproof Vivily Gumboots, Veronica Gumboots, Vinia Gumboots.
Can you exchange UGGs for a new pair?
5 answers. They come with a one year warranty whether purchased from the ugg site or a third party retailer. I just called today because I got a tear in mine and was able to do an exchange over the phone.
How do I get in touch with UGGs?
ugg.com. 888-432-8530 – Customer Service Center.
Can you get UGG boots resoled?
Sole repair UGG boots unfortunately cannot be fully re-soled, because of the way they're constructed — specifically, they lack a 'Goodyear welt' or layer that sits between the soles and uppers into which new soles can be stitched as needed.
Should you buy UGGs a size bigger?
Classic UGG boots (the ones you imagine when someone says UGGs) run big, so you're going to want to buy fresh UGGs a half to a full size smaller than your typical size. This is because they're made out of a sheepskin material, which is known to stretch out over time.
How To Deal With a Defective UGG Item
If the UGG item you received is faulty or a defect creeps in after a period of use—you can ask for a warranty return. By default, UGG products have a 365-day warranty only for damage due to defective materials or unsatisfactory workmanship. Warranty returns of products that are older than a year are inspected on a case-to-case basis.
How To Carry Out an UGG Return
You can access the UGG return option on their website. This is a general overview of the steps required to process the return:
Use DoNotPay To Enjoy a Hassle-Free UGG Return Process
A stressful UGG return can eat away hours and days of your life, but DoNotPay offers a comforting solution to that! The app’s robot lawyer feature barely seeks two minutes of your time to place an official return request with UGG. You can also add a deadline to your request to accelerate the return processing on UGG’s end.
How Long Before I Get My Refund or Exchange?
Once UGG receives the item in undamaged condition, they ask the customer to wait for 5–7 business days to get their refund or exchange. Shipping is free for exchange items, but duties, taxes, and brokerage may be applicable for certain products.
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My product was purchased over a year ago. Can I return it?
Our warranty policy covers manufacturer defects for up to one year from the date of purchase. Unfortunately if your product is beyond this time, it will not be covered and will be returned to you if sent in for evaluation. For more information, please read our Return Policy.
What is considered a manufacturer defect?
A manufacturer defect applies to defective materials and workmanship. Items not covered under our warranty include: Products over 1 year old from date of purchase, general wear and tear, or discoloration from water damage (sheepskin is not intended to get wet).
What happens if my warranty return is not accepted?
If your product does not meet the criteria within our warranty policy or it is over a year old, we will return it to you with notice of why it was not accepted. We will also send you an email letting you know when it is on its way back to you.
I did not purchase my item from your site. Can I still make a return through you?
We gladly accept returns purchased from any authorized retailer. Unfortunately we cannot issue refunds for product not purchased from our site or telephone customer service.
What if my requested exchange item is not in stock?
It is possible for the product you request as an exchange to not be in stock at time of processing. Because of this, we encourage you to provide up to 3 optional replacement items when completing the return form.
Do I need to include a copy of the original purchase receipt to complete my return?
At the current time, we do not require a receipt to process your return. We do however request that you complete the return form online, print it, and include it inside the package with your return to help us better assist you.
How can I start my return or warranty evaluation?
If you purchased your product from our website or customer service center, we request that you include a copy of your original invoice with the return/exchange portion filled out. If you do not complete this portion of the form, your return will be processed as a refund.
How to return
Download the proper PDF returns form. Choose from the list of links above.
Canadian Return Policy
Your satisfaction is our priority and we hope that your order has met your expectations.
Exchanges
Please note we are unable to facilitate direct exchanges. In the event you would like to change your purchase then the product must be returned in line with the procedure outlined above. You should then place a new order for the required product which will involve you providing your payment details again.
Damaged or Faulty Goods
If your order is received damaged or faulty, please contact Customer Service as soon as reasonably possible. The contact details of our Customer Service can be found on our website.
PAYPAL RETURNS
All orders purchased using PAYPAL must be returned through our online store, for refund only. Orders made with PAYPAL may not be exchanged in-store and must be returned online for a refund.
AFTERPAY RETURNS
All orders purchased using AFTERPAY must be returned through our online store, for refund only. Orders made with AFTERPAY may not be exchanged in-store and must be returned online for a refund.
ONLINE PURCHASES - EXCHANGES
UGG is unable to offer exchanges via our online store or in any of our retail stores. We recommend returning your item for a refund and placing a new order for the correct size and/or colour.
UGG WARRANTY POLICY - FAULTY PRODUCTS
The UGG warranty applies to footwear less than one-year-old from date of purchase and applies to defective materials and workmanship. In the event that you find your purchase is carrying a manufacturing fault, we are pleased to offer you an exchange or refund under the following conditions;
INTERNATIONAL RETURNS & EXCHANGES
We will honour exchanges from any authorised UGG retailers through exchange only, based on the current published exchange rate. To be eligible for return, your product must meet the following criteria;
Refunds
Please choose your products carefully! - we do offer free repair or exchange of incorrect or faulty product, as outlined in the ACCC, Consumer rights & guarantees if the product received is within our 3 month warranty.
Exchange
Please choose your products carefully! - we do offer a free exchange of incorrect or faulty product, as outlined in the ACCC, Consumer rights & guarantees if the product received is within our 3 month warranty. We offer one exchange of size with postage covered by Ugg Australia®.
Discontinued Items
We do not provide refunds, returns or exchanges for Discontinued items.
