deseret industries return policy

Refunds and exchanges for non-clothing items are not authorized except on rare occasions as approved by a store manager. Deseret Industries

will exchange clothing items within seven days of purchase when the original receipt is presented and the original price tags are attached.

Full Answer

Are Deseret Industries thrift stores reopening?

Here’s what you need to know Deseret Industries stores are well-known for accepting donated items, which are then sold in the stores at low prices. SALT LAKE CITY — More than two months after closing to the public, Deseret Industries thrift stores will begin reopening this week with reduced hours and donations by appointment.

How do I contact Deseret Industries?

If you have concerns with the pricing of items at a specific location, please email hello@deseretindustries.org or contact the store and request to speak to store management. Does Deseret Industries sell new items?

Can I return an item purchased at Deseret Book?

DeseretBook.com cannot credit for shipping and handling or pay for return shipping charges unless we have made a shipping error. Personalized items, out of print, opened CD's and DVD (except for defectives,) and items purchased on clearance are not returnable. Gift Cards (egift cards or physical gift cards) are not returnable/refundable.

How do I donate items to Deseret Industries?

Those who wish to donate should follow these guidelines: Stores will accept donations by appointment only. Visit deseretindustries.org/reopen to schedule a time. Donations of mattresses and box springs are no longer accepted. See a full list of prohibited items at deseretindustries.org/donate. Deseret Industries will quarantine donations.

Does Deseret Industries have a return policy?

Refunds and Exchanges Deseret Industries will exchange clothing items within seven days of purchase when the original receipt is presented and the original price tags are attached. The exchange is for equal in-store value to be used at the time of the exchange for other clothing items.

Does the DI wash their clothes?

The DI encourages donations of "gently used" clothing, but clothing that does come in with stains or tears is used. It's cleaned then shredded and used to stuff blankets and pillows at the LDS church's humanitarian center.

Where does Deseret Industries money go?

Any revenues that exceed expenses is used to support other LDS Church welfare organizations and programs throughout the world. DI provides work training and rehabilitation opportunities for people referred by an LDS bishop.

Should you shower after thrifting?

Clothes in the thrift store usually look clean, but they may have touched things you would never imagine. But of course, some stores are cleaner than others. In any case, the best practice is to always wash your thrift finds before wearing them.

What clothes should not be donated?

No fabric items like bedding, towels, or clothes should be donated unless they have been cleaned. Dry clean or wash everything and treat any stains before donating.

Which thrift store is best to donate to?

1. Goodwill. With more than 3,200 thrift stores around the country, Goodwill is one of the most popular places to donate used goods.

What does the LDS church do with fast offerings?

Fast offering is the term used in The Church of Jesus Christ of Latter-day Saints (LDS Church) to denote money or usable commodities donated to the church, which are then used to provide financial or other assistance to those in need.

Why is it called Deseret Industries?

President Grant had thought about the name and felt it wasn't right. Then he thought of the name Deseret Industries, which better communicated the overall mission of the organization by evoking the symbolism of the honeybee. After the name change was agreed on and approved, Deseret Industries was formed.

Can you get an STD from a laundromat?

Dear Paranoid: There's no evidence that you can contract a sexually transmitted disease through the washer, but if someone has had the flu or a cold, there is a slight possibility that germs can be transferred through insufficiently disinfected clothing.

Do germs go through clothes?

Yes, clothes and towels can spread germs. There are 3 main ways that germs are spread by clothes and towels: when towels or bedding are used by more than 1 person germs can spread between them.

How long does E coli live on clothes?

Here's the bad news - some germs, like bacterial spores, can survive indefinitely. The lifespan of germs varies so much that some, for example, E. coli and Salmonella may only live for around 20 minutes when actively multiplying, while other bacteria can become dormant and actually survive millions of years!

Do germs Stay in washing machine?

Germs from your clothes may stay in your washing machine and spread to your next load of laundry. If water pools in your machine between loads, germs may breed there, too. About once a month, to kill germs that lurk, run the machine with nothing in it but chlorine bleach.

A Wide Variety

We have lots of stuff you need—essentials like clothes, household items, and furniture. But there’s also the stuff you want, such as collectibles, toys, games, books, and maybe, just maybe, a treasure. But you can’t find out unless you look.

Affordable Pricing

Our unique pricing strategy is designed to help you get the items you need at an affordable price. Donated items are priced based on a ”good,” “better,” “best,” and “exceptional” pricing strategy.

How Shopping Helps Others

When you shop at Deseret Industries (DI), you support a job training and placement program. So when you make a purchase at one of our stores, you are not just taking home a hidden treasure; you’re allowing others the opportunity to find treasure in their own lives.

New Wood and Sleep Products

Built to be durable, our new wood and sleep products are produced using solid wood and quality materials by our associates at Deseret Industries Manufacturing. At this state-of-the-art manufacturing facility, associates learn marketable skills in carpentry, manufacturing, and distribution.

Donation Appointment Update

Donation appointments are no longer required at any of our locations. We’re excited to return to unscheduled donation drop-offs! Here are a few things to keep in mind as you donate:

General Donation Guidelines

Your quality donations make it all possible! We particularly welcome donations of the following types:

Employment

We hire associates as part of our training program, and we also hire professional staff members. Check out our careers page for more information about associate and staff positions.

Donations

Visit our donation page to learn more about the items we accept and how to donate.

Shopping

Each Deseret Industries location strives to keep its prices low and quality high. Donated items are priced based on a “good,” “better,” “best,” and “exceptional” pricing strategy, but individual prices may vary in different locations.

Volunteering

Deseret Industries partners with approved organizations by providing community grants, which allow the people served by these organizations to receive Deseret Industries merchandise at no cost.

Safety

Returns may subject to a 15% restocking fee and shipping charges. Products that have been worn out will not be credited. Special order items are non-returnable and non-refundable. For more information regarding restocking fees and shipping charges, please see our Shipping Terms Page.

Safety

We apologize for the inconvenience if your order arrives with damaged or defective items. Please contact a customer service representative immediately at 1-800-654-5890 if you have received a damaged or defective item.

How long does it take to get a refund from distribution?

Returns of Distribution products with a receipt or invoice presented within 90 days of purchase will receive a full refund. Without a receipt, refunds will be limited to the current selling price.

How long does it take to get a return from Amazon?

Returns are accepted within 30 days* of purchase on most items. Items need to be new, unused, and in resalable condition unless the return is for damaged or defective merchandise.*

Can I return a gift card?

Gift Cards (egift cards or physical gift cards) are not returnable/refundable. Digital products (eBooks, audiobooks, etc.) are also not returnable. Please note that it may take 1-2 billing cycles for your bank to post the credit to your statement.

When did Deseret Industries close?

The spread of the COVID-19 pandemic led all Deseret Industries thrift stores to close to the public on March 17, although they remained open to serve some individual needs. Since then some of Utah’s locations participated in ProjectProtect, the service effort to sew 5 million medical-grade masks to health care workers.

How to donate to Deseret Industries?

Those who wish to donate should follow these guidelines: 1 Stores will accept donations by appointment only. Visit deseretindustries.org/reopen to schedule a time. 2 Donations of mattresses and box springs are no longer accepted. See a full list of prohibited items at deseretindustries.org/donate. 3 Deseret Industries will quarantine donations. This will limit the number of items that can be accepted during the initial reopening period. 4 Donation drop-off operations may close early because of increased demand and the time required to quarantine each donation. 5 Donors are asked to wait in their vehicle until it is their turn to donate. Once they have reached the drop-off area, donors can remove items from their car and place them in the designated bins or carts. 6 Donors are encouraged to wear masks.

When will Utah stores reopen?

The rest of Utah’s locations will be reopened by Monday, June 9. In general, most stores will be open Tuesday through Saturday, 10 a.m. to 5 p.m., although stores will have reduced hours to allow for restocking and sanitization. Each store will adhere to local government safety guidelines to slow the spread of COVID-19.