DHgate Return Policy
- Sign in and click “Return & Refund” in your account
- Try to reach a return agreement with seller
- Return the items to our local warehouse and provide a tracking number as instructed
- When our warehouse receives the items we will check the returned items
- We will release a refund to you after the returns are confirmed
How to get a refund on DHgate?
The following points should not be included in the “Returns & Refund Guarantee”:
- A. Sellers didn’t set up any “promise”.
- B. Sellers can provide evidence to improve his/her item (s) are as described.
- C. Seller’s “promise” time frame has expired.
- D. You have released payment to sellers before asking help from DHgate.
Is DHgate a safe trading platform for all?
Yes, There is a high probability that it is safe for you to find a supplier on DHgate. But if you want to create a brand or have a continuous development, DHgate is not the right place. Alibaba would be more appropriate. Otherwise, your supply chain is subject to many uncontrollable challenges.
How to check DHgate reviews and buy safely?
DHGate is a great place to find low priced wholesale goods, but shipping is often slow unless you pay extra (about $5-25) for DHL or FedEx. If you buy in medium to large quantities, because of the low prices on DHGate and coupons available, the extra cost of speedy delivery per unit is small.
Is DHgate good for drop shipping?
Hi. Dhgate is 100% legit and you are safe to start your dropshipping business using it today. This company functions in a similar way as eBay as it helps to connect buyers and sellers of different types of products together. 10X More Sales - Reduce time and cost with Managed Ads.
Does DHgate pay for return shipping?
Return the merchandise - The buyer has 10 days to ship the merchandise back to the Seller's address after they reject the merchandise. The buyer is responsible for paying the DHgate.com service fee, return shipping & insurance cost and other related charges.
How do I get a refund from DHgate?
0:001:27How To: Request a Refund on DHgate.com - YouTubeYouTubeStart of suggested clipEnd of suggested clipIf you look like to request a refund after the items husband shipped you can go onto my DHgate. AndMoreIf you look like to request a refund after the items husband shipped you can go onto my DHgate. And then you will find the tab marked shift under active orders.
How long does DHgate take to refund?
0:492:18WHEN WILL I RECIEVED MY REFUND? | DHgate Tips - YouTubeYouTubeStart of suggested clipEnd of suggested clipOn your bank actually it can take between 10 to 25 days so it all depends on your bank.MoreOn your bank actually it can take between 10 to 25 days so it all depends on your bank.
Can you get scammed off DHgate?
Overall, it is completely safe to buy from DHGate because… DHGate tracks your shipment and verifies that it was delivered. DHGate will help resolve any disputes regarding product quality. Sellers are not paid until the buyer accepts the merchandise.
Does DHgate have buyer protection?
If the seller advises you to pay him/her directly, instead of going through DHgate, do not accept it, or you will not be entitled to DHgate buyer protection. That is to say, if the items you receive are not what you expected, or they fail to arrive, then DHgate cannot help you get a replacement or refund.
How do I raise a dispute with DHgate?
0:272:29HOW TO OPEN AN AFTER SALE DISPUTE? | DHgate Tips - YouTubeYouTubeStart of suggested clipEnd of suggested clipSo then you go here you will see your products. And you have the option of opening. And after she'llMoreSo then you go here you will see your products. And you have the option of opening. And after she'll dispute. This is what you want to click on and then here you have the option to choose.
Will I get my money back if I cancel an order on DHgate?
If the seller agrees with your order cancellation request, DHgate's system refunds you automatically. In essence, order cancellation for unpaid orders is automatic, as no refunds are involved.
How do I contact DHgate customer service?
Good Afternoon，Welcome to DHgate Service Center!Call： +90 212 296 4569. Mon-Fri 9am to 6pm Turkey Time.Email： dhgate@khlglobal.com Mon-Fri 9am to 6pm Turkey Time. service.tr@dhgate.com Mon-Fri 9am to 6pm Beijing Time.
How do I cancel a shipment on DHgate before it ships?
0:112:43How to Cancel an Order on DHgate: 2-Minute Walkthrough - YouTubeYouTubeStart of suggested clipEnd of suggested clipHere we are at DHgate comm. And if you have just placed an order and would now like to cancel thatMoreHere we are at DHgate comm. And if you have just placed an order and would now like to cancel that order there are a few things you need to know first. If it was a while ago that you placed that order
How do I contact DHgate customer service?
Good Afternoon，Welcome to DHgate Service Center!Call： +90 212 296 4569. Mon-Fri 9am to 6pm Turkey Time.Email： dhgate@khlglobal.com Mon-Fri 9am to 6pm Turkey Time. service.tr@dhgate.com Mon-Fri 9am to 6pm Beijing Time.
What happens when you cancel an order on DHgate?
0:202:43How to Cancel an Order on DHgate: 2-Minute Walkthrough - YouTubeYouTubeStart of suggested clipEnd of suggested clipAnd then that will be it it's quite straightforward. Now if it's been a few hours since you've madeMoreAnd then that will be it it's quite straightforward. Now if it's been a few hours since you've made your order and the money has been taken from your account. Then. This will disappear.
How do I request a DHgate mediation?
Step 1: click “View Return & Refund”. Step 2: If you and your seller can't reach an agreement within 5 days, we suggest you request DHgate mediation by clicking "Request DHgate Mediation" in your account. Choose “Dispute Reason” and the outcome you expect from DHgate's mediation.
How do I cancel a shipment on DHgate before it ships?
How to Cancel Your DHgate OrderClick on "My Orders" and choose the "Awaiting Shipment" section.Choose the order you want to cancel.Click the "Request Refund" button.Enter the refund reason and refund amount.Tap the "Submit Request" button to finish the process.
What is DHgate return and refund policy?
DHgate’s Return and Refund Policy provides instructions on how to dispute an order if the seller cannot resolve the problem for you. DHgate Mediation is available if you are not satisfied with the seller’s offer. Based on the evidence collected from both you and the seller, DHgate will arbitrate on your behalf.
Where is DHgate located?
Based in Beijing, the company has offices worldwide, including in the US and UK. DHgate is a global B2B marketplace founded in 2004 that enables the sale of wholesale products to overseas buyers, especially resellers.
What is DHgate China?
What is DHgate? China’s DHgate.com is a cross-border e-commerce marketplace that facilitates the sale of manufactured products from suppliers to small and medium retailers. It is one of China’s largest B2B-cross-border e-commerce platforms. Based in Beijing, the company has offices worldwide, including in the US and UK.
Does DHgate ship merchandise?
While they facilitate the transaction, you are purchasing from a 3rd party seller whose goods are listed there. DHgate does not sell or ship any merchandise, but rather individual sellers do. DHgate does not deal with consumers after they make a payment unless they need to file a complaint.
Does DHGate have a minimum order?
Over 90% of the items on DHGate have no minimum order, which makes it a good place to buy for yourself, or to source products to drop ship to your customers. The most important thing is that there is no minimum order, so you can buy just one unit if you want.
Do you have to confirm delivery if you have not received your order?
You are encouraged to review the seller’s information including “Transactions”, “Customer Feedback”, and “Detailed Seller Ratings” before placing an order. Do not confirm delivery if you have not received your order. When you receive your goods, check the condition in which it has arrived.
Does DHgate accept credit cards?
DHgate accepts all major credit cards. Due to their platform, money is exchanged through the site, not directly between buyer and seller, which adds a layer of security for buyers. Payment card details are never shared with individual sellers. DHgate is generally safe from monetary fraud. 9.
Does DHGate refund your money?
Click “Account” on the bottom right corner of your account page. Select “My Orders” If the order status is “Pending Delivery Confirmation” you should see a “Return and Refund” tab. Click it to open a dispute and get a refund for an unwarranted charge.
How long does DHGate take to process?
DHGate usually delivers orders in around 3 to 15 working days. The time it takes DHGate to deliver will depend on a number of factors and there is not only DHGate shipping time that you need to take into account but there is also the processing time.
What does pending delivery confirmation mean on DHgate?
There are 2 statuses: If your item’s status reads “Pending payment verification”, it means that we have received your payment, but DHgate hasn’t verified it yet. Once your payment is verified, you will be notified by email, and the status will change to “Pending seller confirmation”.
What is DHGate return policy?
You can return an order that is correctly delivered if it has a guarantee for example a 7 day guarantee where the package should be returned in 7 days of delivery.
Does DHGate have buyer protection?
DHGate also provides a “Buyer Protection” program that essentially acts as an escrow service. DHGate will hold the funds for your purchase until your order is completely received. Once you’ve confirmed the delivery and satisfaction for your goods, only then will DHGate release the payment to the seller.
How do I contact DHGate?
Good Afternoon，Welcome to DHgate Service Center! Call： +90 212 296 4569. Mon-Fri 9am to 6pm Turkey Time. Email： dhgate@khlglobal.com Mon-Fri 9am to 6pm Turkey Time. service.tr@dhgate.com Mon-Fri 9am to 6pm Beijing Time.
Does DHgate sell fake stuff?
DHgate is a real website, with real online sellers selling their wares, mostly on their own. While the site is legit in the most technical sense, it is host to many online sellers who may not be.