What is the return policy on Doc Martens?
You can return any unused items up to 30 days from your order date. All returned items must be in their original, unworn condition with the shoebox intact and tags attached. For tracking purposes, we are unable to accommodate exchanges. If you'd like a different size or another style, please place a new order.
Do Doc Martens do free returns?
The Dr. Martens return policy allows no exchanges. If you are not satisfied with your item and would like to order another one, you will need to return the original purchase and then place a new order. Upon your return receipt, the company will issue a refund to the original form of payment.
Do Doc Martens have lifetime warranty?
Martens will continue to honor all existing For Life guarantees on purchases made before March 31st 2018, and registered within 60 days of purchase. The guarantee applies only to the For Life boots and shoes with the words "Guaranteed For Life" on the sole that were purchased and registered prior to the dates above.
Can I return my docs?
We want you to be 100% satisfied with your Docs. If you change your mind, we're happy to accept all returns, provided our three return conditions are met: Item(s) were purchased within the last 30 days and proof of purchase can be provided.
Should I size down in Doc Martens?
As we've said, Doc Martens only come in full sizes – so if your true to size fit is a half size, the brands recommend sizing down to your closest full size.
Do Doc Martens run big?
In general, remember, Dr. Martens boots and shoes run true to size (probably half a size down from your sneakers) and aren't as big as you may imagine. The exception is the 1460s, Jadons, and Chelseas, which need to be sized down about a whole size from your sneaker. [SHOP THE ORIGINAL DR MARTENS 1460 BOOT HERE!]
What do you do with worn out Doc Martens?
Martens boots can be resoled to their original state, but cobblers can work on them so you can use the shoes again. How? Julie Derrick, a cobbler, was able to refurbish a pair of Dr. Martens that were heavily damaged as the sole and the heel areas have worn through the tread using Vibram soles.
How often should you replace Doc Martens?
Doc Martens last between 5 and 20 years, depending on their level of use, care and how they are stored. If the leather is properly cared for and soles replaced they could potentially last even longer.
How long should Doc Martens last?
Dr Martens boots are famous for their durability and many of its wearers attest to their boots lasting for up to 20 years and even longer. When properly cared for, Dr Martens boots can last a lifetime as they're made from the highest quality leather or vegan equivalent, rigorously tested to ensure their strength.
How should my Dr Martens fit?
Martens fit true to size, and they are great for wide feet. If you do have narrow feet, you may want to consider sizing down. If you are struggling with wearing them whilst you break them in, stick a sanitary pad around the heel to avoid getting blisters.
Do Doc Martens run big or small Reddit?
It seems like the consensus is that they run pretty true to size. I was secretly hoping you'd tell me that they ran big so that I could buy the 6, because I found a pair for ridiculously cheap online!
How long does it take to break in Doc Martens?
3-6 weeksOn average, it takes 3-6 weeks to fully break in your docs. It can be sped up by using heat techniques or wearing them with socks to increase the break in period. However, while they may be wearable, the full break in period will come at around 3 weeks.
How should my Dr. Martens fit?
Martens fit true to size, and they are great for wide feet. If you do have narrow feet, you may want to consider sizing down. If you are struggling with wearing them whilst you break them in, stick a sanitary pad around the heel to avoid getting blisters.
How long does it take to break in Doc Martens?
3-6 weeksOn average, it takes 3-6 weeks to fully break in your docs. It can be sped up by using heat techniques or wearing them with socks to increase the break in period. However, while they may be wearable, the full break in period will come at around 3 weeks.
How To Return a Dr. Martens Product
The Dr. Martens return policy enables returns via mail only. You can initiate a return via the website or via email, but the procedures differ based on where you’re from—different rules apply for U.S., APO/FPO/Puerto Rico, and international customers.
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Other Company Return Policies We Have Covered
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How Long Until Dr. Martens Reviews Your Return Request Letter?
This heavily depends on where you are returning the product from, but it can take over three weeks for the company to fully process your request. This is why opting for DoNotPay is a better idea—we provide a deadline for the company to resolve the issue and ensure you get what’s rightfully yours in no time.
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General Returns Policy
The Dr. Martens Canada Website (https://www.drmartens.com/ca/en_ca/) is owned and operated by AirWair International Limited and Dr. Martens AirWair USA LLC. All sales, deliveries, returns and customer support via this website are fulfilled by a third party service provider, UK Boots & Shoes Inc.
30 Days Return Policy: Detailed Instructions
In order for a refund to be made, the products returned must be in unworn, perfect, re-sellable condition. Please make certain to send your return via prepaid courier and use a service that employs a tracking number system. Make sure to enclose a copy of your order number, full name and email.
How long are credit notes valid?
It is at the discretion of our team to decide whether a full refund will be provided. Credit notes are valid for 12 months. Credit notes must be presented at time of redemption.
Can I refund my PayPal account in store?
PayPal orders cannot be refunded in-store. As PayPal is a heavily encrypted, secure payment method, our store systems are unable to process PayPal refunds. Please see our article on PayPal returns for more information. Online purchases using Afterpay can be returned online or in-store.
Can I return an item in person?
If you attempt to return your item in person, your item will not be accepted for return. Please follow our approved return procedures to ensure your return is processed correctly. If you wish to avoid return postage fees, you are welcome to return your item in-store if you paid via Afterpay or credit card.
Can I refund my PayPal order?
Unfortunately, PayPal orders cannot be refunded in-store. As PayPal is a heavily encrypted, secure payment method, our store systems are unable to process PayPal refunds. If your item meets our Returns Policy, you are welcome to return to our online store and we will initiate a refund for your order.
