To return an unwanted item for a refund, please contact e-shop@doverstreetmarket.com with your order number. At this time, we are only offering refunds. If you wish to exchange your item for a different size or colour, please return the unwanted item for a refund and place a new order.
Full Answer
Can I get a refund or exchange on an item without a receipt?
What if I don't have the receipt? If you can't get hold of the receipt and you're taking an item back simply because you don't like it, the retailer is under no legal obligation to give you a refund – but the retailer may offer you an exchange or a credit note.
How do I return something to Dsmny?
Inquiries: e-shop@dsm-ny.com All items intended for return must have a Return to Vendor Number (RTV) and a copy of the invoice inside the packaging. RTV numbers must be obtained within 14 days of receipt of delivery by clicking here and completing the RTV form. DSMNY E-SHOP will then reply with a RTV number.
How long do you have to return goods UK?
within 14 daysYou must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. They have another 14 days to return the goods once they've told you. You must refund the customer within 14 days of receiving the goods back.
Can you exchange an item without a receipt UK?
Under the Consumer Rights Act as long as you return an item within 30 days of purchase you can do so without a receipt and still have the right to a full refund. If you don't want to return or exchange the item then you can ask for it to be repaired. You also have much longer to do this – up to six months.
How long does Dover Street market take to ship?
within 2 working daysAll orders placed on the DSML E-SHOP are delivered Monday to Friday, 9am – 5pm by DHL. Stock permitting, all orders placed with the DSML E-SHOP are usually dispatched within 2 working days. Kindly note that dispatch times may increase during high demand periods.
What is Dsmny e Flash?
DSML E-FLASH is an online platform for dedicated product launches. If you wish to shop the DSML E-FLASH, please click here. The DSML E-FLASH ships to the United Kingdom, Europe, Asia and other selected countries. For orders to the USA and Canada, please visit the DSMNY E-FLASH.
Can I return items after 30 days?
Under the Consumer Rights Act, you have the right to return something within 30 days and get all of your money back if it's faulty, not as described, or unfit for purpose.
How many days do you have to return an item?
Under the Consumer Rights Act, you have a right to return something and get your money back if it's faulty. You're only entitled to an automatic refund if you return it within 30 days, otherwise the retailer can repair or replace it.
Can a retailer refuse a refund?
For products bought in a shop, you do not have a legal right to a refund because you change your mind. If you bought the goods online, in most cases, you have 14 days to change your mind and get a full refund. Read more about shopping and shopping online.
Am I entitled to a refund if I change my mind?
But if you simply change your mind about something you bought in a shop and decide you don't want to keep it, you do not have any rights under consumer law. Some shops offer to accept returns and give you an exchange or refund within a certain amount of time after the purchase.
What are my statutory rights when returning goods?
The most important statutory rights for returning your shopping comes from two pieces of legislation - the Consumer Rights Act 2015 and the Consumer Contracts Regulations. These two regulations cover the return of unwanted goods bought online and your right to return faulty goods bought online or from a store.
Can I exchange a gift without a receipt?
If you received a gift you'd like to return but don't have a copy of the receipt, you'll need to check the store's policy for returns. Some merchants may be willing to return an item without a receipt but you may only receive store credit, rather than cash.
What is DSW return policy?
Exchanges made within 60 days with original sales receipt or shipping invoice will be issued as a credit on the original form of payment. Exchanges made after 60 days will be issued on a merchandise credit for any difference owed. Merchandise received as a gift may be returned or exchanged.
How do I cancel a DSM order?
If you want to cancel your order please contact DSML E-SHOP by emailing e-shop@doverstreetmarket.com.
Does Dover Street market charge tax?
Prices and Payment In the United States all sales on the Site that are shipped to an address within New York State are subject to Sales and Use Tax. The sales tax will vary depending on where the merchandise is shipped and will be calculated at checkout.
Returns within 14 days
You have the legal right to return your order within 14 days of receipt of the goods. In this case, any sum debited from your credit or debit card will be re-credited to your account as soon as possible and in any event within 3-5 business days from the day the refund is made.
Procedure for returning goods
All items intended for return must have a Return to Vendor Number (RTV). RTV numbers must be obtained within 10 days of receipt of delivery by clicking here and completing the RTV form. DSMNY E-SHOP will then reply with a RTV number. Once you have received this, please take care to follow the instructions emailed to you.
Does DSM guarantee product descriptions?
DSM takes every care to ensure that the description and specification of our products are correct at the time of publication. DSM does not warrant that product descriptions or other content of this site are accurate, complete, reliable, current, or error-free. While the color reproduction of the products is a close representation, we cannot accept any responsibility for any variation in color caused by the browser software or computer system used by you. If a product offered by DSM is not as described, your sole remedy is to return it in unused condition.
Can you return a defective item?
Defective items will only be accepted if the goods we have delivered to you were damaged on arrival. All items returned as defective will be inspected and any items deemed subject to fair wear and tear will not be accepted as defective. Where possible, items may be repaired on request, but only where such items are deemed defective and repairable. Repairs do not come with any guarantees.
Does DSM respect intellectual property?
DSM respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide DSM’s copyright agent the written information specified below. Please note that this procedure is exclusively for notifying Company that your copyrighted material has been infringed.
