Return-Policy.org

dvc bookstore return policy

by Everardo Kling Published 3 years ago Updated 2 years ago
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BOOK MUST BE RETURNED IN SAME CONDITION AS PURCHASED. ORIGINAL STORE RECEIPT IS REQUIRED FOR ALL REFUNDS. NO REFUNDS OR EXCHANGES ON THE FOLLOWING: CATALOGS, SCHEDULES, GENERAL BOOKS, STUDY AIDS, SALE MERCHANDISE, REFERENCE BOOKS, CONSUMABLES AND JEWELRY.

Book Buy Back

Please click this link to sell back your textbooks online. Enter ISBNs to add them to your buyback list, print the prepaid shipping label, let them know where to send your $ - and you're done! The bookstore has partnered with Nebraska Book Company, one of the nation's largest used textbook buyers, to pay you for your books!

Book Sales

Books purchased Jan 31 and after have a one business day refund. See refund attachment slip included with purchase for details.

Book Buy Back

Please click this link to sell back your textbooks online. Enter ISBNs to add them to your buyback list, print the prepaid shipping label, let them know where to send your $ - and you're done! The bookstore has partnered with Nebraska Book Company, one of the nation's largest used textbook buyers, to pay you for your books!

Book Sales

Books purchased Jan 31 and after have a one business day refund. See refund attachment slip included with purchase for details.

Book Buy Back

Please click this link to sell back your textbooks online. Enter ISBNs to add them to your buyback list, print the prepaid shipping label, let them know where to send your $ - and you're done! The bookstore has partnered with Nebraska Book Company, one of the nation's largest used textbook buyers, to pay you for your books!

Ordering Online

Submit your order securely to us via this web site. Orders will be shipped to the address you specify. Online orders are not held for in store pick up.

Assistance By Phone

Call us at . Our staff may assist you in placing your online order over the phone. Use our site as your own personal catalog!

Shipping Policies

DVC Book Center ships orders via UPS. Shipping/Handling fees are non-refundable. All of our shipments are professionally packed to ensure the safety of your items in route.

What is DVC book center?

DVC Book Center works with textbook wholesale companies to secure additional copies of used books, or books that may not have been available during our campus buyback period. We also work with textbook wholesalers to help us buy more textbooks from Diablo Valley College students when Diablo Valley College instructors haven't specified a certain textbook to be used again the following semester. We rely on textbook wholesalers to purchase these books from students and for redistribution to other universities that are using the text. However, as there are costs involved with wholesalers, those texts are typically bought back at a lower "wholesale" rate (which are most often lower than our standard buyback rates).

How to find a specific book?

If you have a specific book in mind, you can easily find it by entering its title, author or ISBN in the global search box at the top of your screen and selecting "General Books" from the drop-down menu.

Is a used book a good book?

A used book is considered in good condition even when it contains highlighting, margin notes, or other markings (with the exception of study guides, which must be clean). However, books must be generally clean in appearance with no torn pages and with the cover or dust jacket intact.

How long does it take to get an eBook back?

eBooks are refundable within 14 days of the customer accessing the content, or 30 days after the purchase is made (without customer accessing the content), whichever occurs first.

What to include when returning a refund?

Include a copy of your confirmation email or order details with your securely packaged return. If you don’t have this information, include a note with your name, email address, phone number, and order number. Your refund could be delayed if we can’t identify the original purchase details.

Return Policy

Need to make a return? No worries, all the details are below. FYI, all refunds or exchanges require a valid receipt or packing slip. And sorry, shipping and handling fees are not refundable.

Digital Course Materials

eBooks are digital versions of an entire print book. eBooks are refundable within 14 days of the customer accessing the content, or 30 days after the purchase is made (without customer accessing the content), whichever occurs first.

Hardware & Software

Bring back unopened computer hardware and software within 14 days of purchase for a full refund. Electronic Software Download (ESD) purchases are Final and Non-Returnable.

Other Merchandise

All other merchandise that is unopened and in original condition can be returned within 30 days of purchase.

In-person refunds

Just take your receipt/packing slip and return it to your campus bookstore.

Returns by mail

Include a copy of your confirmation email or order details with your securely packaged return. If you don’t have this information, include a note with your name, email address, phone number, and order number. Your refund could be delayed if we can’t identify the original purchase details.

How long does it take to get a refund for an eBook?

eBooks are digital versions of an entire print book. eBooks are refundable within 14 days of the customer accessing the content, or 30 days after the purchase is made (without customer accessing the content), whichever occurs first. Additionally, refund requests cannot be fulfilled if more than 10% of the product has been viewed or if any page (s) of the content has been printed.

What to include when returning a refund?

Include a copy of your confirmation email or order details with your securely packaged return. If you don’t have this information, include a note with your name, email address, phone number, and order number. Your refund could be delayed if we can’t identify the original purchase details.

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