ebay paypal return policy

by Mr. Kamryn Will DDS Published 2 years ago Updated 1 year ago

Here’s how to set your returns rules:

  • Go to your Returns preferences - opens in new window or tab .
  • Under Send a refund, you can choose to let buyers keep the item and automatically refund them if the refund amount is less than a certain amount. ...
  • Choose the return reasons when this rule will apply.

More items...

Ebay's return policy offers the buyer 14 days, after receiving a product, a refund from the seller. (hopefully sending the item back to the seller in good condition.) Paypal's new return policy (as of Nov. 2014) gives buyers 6 months, 180 days, to return a product.

Full Answer

What is the return policy for PayPal?

You're Protected If:

  1. You were charged for something you didn't purchase. This may mean someone has used your PayPal account without your knowledge or approval. ...
  2. Your order never arrives. All you have to do is log in to your account and open a dispute to get the refund process started. ...
  3. Your order arrives, but it's significantly different than it was described.

How long does eBay return policy?

first buyer can't change positive feedback once left. ebay allows buyers anywhere from 7 days to 30 days to return, depends on item/ebay.

What is the best payment method for eBay?

  • Checks
  • Money orders
  • Cash on pickup

How to get refund from eBay?

policy, then follow these easy steps to make a return. 1 Start Your Return Select the item you want to return in your purchase history on My eBay . 2 Ship the Item Back If the seller asks, send the item back as soon as possible using their preferred return method. 3 Receive Your Refund If the seller doesn’t refund your money,


Does eBay refund through PayPal?

You can also issue eBay refunds directly through PayPal, the platform that actually processes eBay payments.

How do I return an item on eBay through PayPal?

Select the Activity tab at the top of the page. Click All Transactions. Find the transaction you want to refund and click on it. Select Refund This Payment.

How does eBay money back guarantee work if seller doesn't accept returns?

If we determine that the seller did not meet their return requirements:The buyer will receive a refund for the full cost of the item and original shipping, and.The seller will be required to reimburse eBay for the amount of the refund, and.The buyer may not be required to return the item.

Does eBay refund go to PayPal or bank?

Refunds always go to the original payment method. If you paid through paypal, it will go to paypal. Paypal will not automatically transfer a refund to a bank account, but will transfer it to a bank card or credit card.

How long does a refund from eBay to PayPal take?

But if your refund is still Pending, it could take some time to come through, depending on how you originally paid. For example, if you used a credit card or debit card to pay through PayPal, your refund could take up to 30 days. If you just used your PayPal balance, the refund usually goes through on the same day.

How do I get a refund via PayPal?

You have 180 days from when you first made the transaction to do this. If you can't solve the problem (or you never hear back from the seller), go back to the Resolution Center, find the listed entry for your dispute, and click “View” > “Escalate to PayPal.” Now the dispute has formally become a claim.

Does PayPal have buyer protection?

Buyer protection ensures you get what you pay for. When something goes wrong with your eligible transactions, PayPal Buyer Protection has you covered. Get a full refund if an eligible order isn't significantly as described, or doesn't arrive at your doorstep.

Does PayPal refund money if item not received?

My order never arrived If your order never shows up and the seller can't provide proof of shipment or delivery, you'll get a full refund. It's that simple. Open a dispute in the Resolution Center to get the process started.

Will eBay give me a refund if I get scammed?

An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website.

How long do PayPal refunds take?

Refund Basics For purchases made with your credit or debit card, the refund can take up to 30 days to show up on your account. If you bought the item using your bank account or PayPal balance, the balance will be credited to your PayPal account. Funds can take three to five days to arrive in your account.

Does a PayPal refund go straight to your bank account?

You should see the money in your PayPal balance or card account. Temporary hold: This means that a transaction refund process started before the initial payment cleared the bank, usually when you cancel a payment. The bank will take three to five business days to clear the payment before issuing the refund.

Why won't my eBay refund go through?

You have to have enough cleared funds in your Pay Pal account to cover the refund. If you don't have enough, you'll have to transfer enough funds to your Pay Pal account to cover the refund.

How do I get an eBay return label?

How to print an eBay return postage labelGo to Purchase history - opens in new window or tab.Find the item in Returns and cancelled orders.Select View return details.Choose Print label.

How do I do a return on eBay?

Steps for Initiating a ReturnGo the top left, click "Summary"On the left margin, click "Purchase Summary"Find the item in your purchase history.Click the "More Actions" tab.Choose "Return this Item"This option takes you to the "Request a Return" page.More items...•

How do I send a return label on eBay?

Here's how you can let the buyer know about the label from the View return details section:Select your carrier and enter the tracking number.Add a message to the buyer.Tick the box beside I provided a return label with the original item.

How do I refund someone through eBay?

Issuing a refundLocate the order in Seller Hub - opens in new window or tab or My eBay Sold - opens in new window or tab.From the dropdown menu, select Send refund.Choose a reason for the refund.Specify a refund amount for the item or for the order.Enter the desired refund amount, and select Send refund.

Where's My Item?

If you didn't get your item, you're covered under eBay Money Back Guarantee. We'll make sure you either receive the item you ordered, or get your money back.

Returning Items

If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return.

How Sellers Manage Returns & Refunds

If a buyer doesn’t receive their item, they’re entitled to a refund unless you can provide tracking information showing that it was delivered.

Return requirements and return shipping

Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy.

Estimated and actual delivery dates

Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on:

Appeals and extensions

When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation.

Refunds, payment holds and reimbursements

For most purchases, buyers are refunded to their original payment method.

Loss of coverage

Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they open duplicate claims using other resolution methods, or engage in fraudulent or abusive buying behavior.


Coverage, Eligibility Requirements, and Exclusions

When The Buyer Doesn't Receive An Item

When The Item Received by The Buyer Doesn't Match The Listing

When The Seller Doesn't Fulfil Their Return Policy

Return Requirements and Return Shipping

Estimated and Actual Delivery Dates

Appeals and Extensions

Refunds, Payment Holds and Reimbursements

  • Refunds to buyers
    For most purchases, buyers are refunded to their original payment method. If we're unable to send refunds to the buyer's original payment method, we may provide refunds by another method such as PayPal, or by coupons or vouchers redeemable for purchases on eBay. Currency exchange ra…
  • Seller payment holds
    If a buyer reports that they didn't receive an item or requests a return, or eBay steps in on an eBay Money Back Guarantee case, a seller's funds may be held by eBay as outlined in the User Agreement and Payments Terms of Use- opens in new window or tab.
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Loss of Coverage

Other Terms and Related Policies

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