ebay return policy example

by Ms. Mafalda Marquardt Published 2 years ago Updated 1 year ago

The policy will state how long it will be to return the item. For example, if a seller allows 30 days for a return, you have 30 days since receiving the product to return it. You may also pay for return shipping or pay a restocking fee. Assuming you are logged in, you will need to go to your purchase history and choose the item you want to return.

If the item you received arrived damaged, doesn't match the listing description, or if it's the wrong item, you're covered under the eBay Money Back Guarantee. You can return it even if the seller's returns policy says they don't accept returns.

Full Answer

What is eBay 30 day return policy?

30 day return policy. 03-28-2020 11:48 AM. A buyer must request a return and select the replacement or exchange option no later than 30 days after the actual (or latest estimated) delivery date, or, if the seller's return window is longer, within the return window.

How to set up a return policy?

When writing your policy, please consider the following:

  • Determine the timeframe during which you will accept dropshipping returns. ...
  • Cover the return policy of each supplier within your policy if you work with a few suppliers. ...
  • Avoid specifying any return address on your refund and return policy page. ...
  • Do not accept dropshipping returns that do not have a tracking number. ...

What is eBay money back guarantee policy?

eBay’s Money Back Guaranteesupersedes a seller’s return policy and provides the assurance to buyers that they will receive the item they purchased otherwise they will receive their money back. It covers two main situations: Item not received – The buyer reports that the item was not delivered after the latest estimated delivery date.

How to write a return and exchange policy?

How to write and implement a return policy

  1. Ensure your return policy is highly visible. Make your return and refund policy easily accessible by adding it on strategic, hard-to-miss parts of your web pages, especially right ...
  2. Find the right service provider for your return process. ...
  3. Use simple words. ...
  4. Set customer expectations. ...
  5. Empower your employees to handle returns. ...

How to create a business policy on eBay?

How to save time on eBay?

What is return section?

How to keep policy to a minimum?

Do you have to deal with returns on eBay?

Do you have to specify return policy on eBay?

Can you create multiple payment policies on eBay?

See more


What is eBay's return policy for sellers?

eBay returns: summary Business sellers have to offer a minimum 14 days return policy. You have to refund the original postage costs. If the item is damaged or faulty you have to pay return postage costs. Once a return is requested, for any reason, you have 8 days to respond.

Does eBay seller have to accept returns?

If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy.

Does eBay have a good return policy?

eBay offers a 100% satisfaction guarantee on all purchases, regardless of what individual sellers set up as their return policy. eBay's goal is for customers to be completely satisfied with their purchases and return to the site to purchase more items in the future.

How do I set up return policy on eBay?

Here's how to set your returns rules:Go to your Returns preferences - opens in new window or tab.Under Send a refund, you can choose to let buyers keep the item and automatically refund them if the refund amount is less than a certain amount. ... Choose the return reasons when this rule will apply.More items...

What happens if seller does not accept returns?

Choosing no returns does not mean, if forced to take a return for SNAD, the seller agrees to forfeit the item. It simply means that the buyer cannot return an item for buyer's remorse reasons and, if returning for SNAD, returns it in EXACTLY the same way returns are done for returns sellers.

What happens if you dont refund a buyer on eBay?

If you don't refund the buyer within 10 days, they can file a claim through the eBay Money Back Guarantee. If the buyer wants to return an item to you, your options for responding depend on why they want to send it back.

How do I refuse a return on eBay?

There is no such thing as "no refunds" on ebay. You can say no returns but that means you will let them keep the item and still refund them. If a "not as described case" does get opened, do not bother fighting it. Accept the return immediately, provide a label and wait to receive the item back then refund the buyer.

How do I change my return policy in the template? - eBay

When I create a listing it automatically only gives me the option of no returns or 14 days. I want to set it at 30 days for all my new listings without having to go to the bulk editing tool each time I create a listing. I have tried the Return settings tab I found in the account section but that on...

Generic Ret urn & Ref und Po l i cy t empl at e - TermsFeed

If you receive a refund, the co st of ret urn shi ppi ng wi l l be deduct ed f rom your ref und. For additional information i n t hi s sect i on, cre at e your own Ret urn & Ref und P ol i cy .

What Is eBay’s Return Policy?

There are multiple return policy options for sellers on eBay. Private sellers may also have the option to include no return policy at their discretion.

How To Return eBay Products?

The item return process may depend on the seller’s policy. Here is a step by step process that you will need to follow:

How Long Do eBay Refunds Take?

On average, refunds should be processed within 2 business days after the seller receives the return. The fund will be available within 3 to 5 days thereafter. You will be refunded based on the payment method you have used during the initial purchase.

Does eBay Accept Returns After 30 Days?

Unfortunately, after the 30 Day period (or after the set return period), there will be no returns accepted. If there is a no return policy, the item cannot be returned regardless.

Where's My Item?

If you didn't get your item, you're covered under eBay Money Back Guarantee. We'll make sure you either receive the item you ordered, or get your money back.

Returning Items

If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return.

How Sellers Manage Returns & Refunds

If a buyer doesn’t receive their item, they’re entitled to a refund unless you can provide tracking information showing that it was delivered.

How to return an item on eBay?

To request a return, you should: Sign in to your eBay account. Go to your purchase history. Find the order in question and select the item (s) you want to return. Pick the reason for sending the goods back.

What Happens Once You Start an eBay Return?

If this doesn’t happen, you can contact eBay support and ask them to help you tackle the issue. Here’s how to go about it:

What happens when you request a return label?

When your request gets accepted, the seller will provide you with a return shipping label and tell you the exact date by which you should send the products back. The seller pays for the return shipping costs if they state so in their policy or send a damaged or incorrect item.

What to do if eBay approves return?

If the seller approves your eBay return request, they will probably offer you a few options, such as: Sending the product back and receiving a full refund. Returning the item and getting a replacement or an exchange. Keeping the item in question and getting a partial refund.

How long does it take to get a return from eBay?

They can also establish the desired return window—usually 30 or 60 days —and determine who pays for shipping costs.

What are the advantages of eBay?

One of the biggest advantages of eBay is that it protects you even if the seller decides not to offer the possibility of returning the products. In case you receive an order that doesn’t match the description provided or contains damaged items, you still have the right to start a return request.

How to avoid automatic returns on eBay?

All you have to do is enable the RMA option on the bottom of your eBay Return Preferences. The only difference is now eBay recognizes it as an official solution to the problem (instead of keeping the option hidden in the background only for the wise to know about it).

When will eBay approve return requests?

Recently, eBay sent a wave of emails explaining that they will automatically approve return requests and refunds for sellers in their managed payments system, starting September 14th, 2020. Once again, many dropshippers are confused and are trying to figure out what’s going on.

How long does it take for eBay to refund a return?

The new addition is once the item returns, eBay will automatically send a refund to the buyer after two days if the seller didn’t initiate the refund.

What happens if a buyer returns a product that is damaged?

If the buyer chooses that the reason for return is that the product is damaged or has missing pieces, the seller will have the chance to review the case before approving.

What happens if you don't offer free returns on eBay?

On the other hand, if you don’t offer free returns, then the buyer is responsible for shipping the package back to the return address that you supply him with. You’ll still need to accept the return if eBay didn’t automatically do so themselves.

When did eBay release the seller update?

In 2018 , eBay released eBay’s seller update, where they explained more about this feature, and that’s when we wrote an article about what to do with eBay’s automatic returns.

When a buyer opens a return request, will someone need to pay for the return label?

When a buyer opens a return request, someone will need to pay for the return label. Configure your eBay Business Policies to set your return policies according to your supplier’s return conditions.

Which stores have a good return policy?

Nordstrom. Nordstrom has a good return policy with an exception of a "case by case" basis which is rather vague. There are no time limits on exchanges, and purchases and goods without receipts can be returned fairly easily. 10. Zappos. With Zappos, you have a whole year to return an unused product.

Why is it important to have a return policy on display?

In addition to the above, having this document on display has more benefits for the business. If people see a clear return policy for an item, it will be easier for them to make an informed buying decision.

What to Include in a Refund policy?

People don't have a tendency to read long and boring legal documents online. On the other hand, you have to provide all the necessary information.

Why a “No Refunds” Policy is Usually Bad for Business?

A “ no refunds policy ” is generally a bad idea if you do any business, especially if it’s online. Here are the main reasons to consider when you are thinking about whether you should have a “no refunds” policy:

Why a “Money-back Guarantee” Policy Can be Good for Businesses?

One of the main concerns of online shoppers is if they will be able to get their money back if they are not satisfied with the product or service. Shopping online is quite different than in a retail store.

Where to Display a Refund Policy?

Generally, you want to include a link to your refund policy in the footer of your website so that it’s accessible from any page. If you take a look at the two popular e-commerce websites, eBay and AliExpress you can see that they pack all of their policies in the footer section of their websites.

Can You Use a Refund Policy Template?

You may certainly use a refund policy template as a starting point when crafting your own policy. However, you may not be aware of all the laws in your country or may simply forget to include certain clauses that could affect how refunds are processed.

How to create a business policy on eBay?

Here is how you create a new Business Policy: Step 1: Go to ‘My eBay’, click on ‘Account’ and then ‘Business policies’. Step 2: Click ‘create policy’ and choose the desired policy type. Step 3: Give your policy a title and description. Step 4: Select your policy details and click save.

How to save time on eBay?

Consider using the readymade business policies that eBay provides – this will save you a lot of time especially if the policy they provide is close enough to what you had in mind. Consider personalizing this by giving the policy a new title

What is return section?

Returns – This section specifies whether or not you accept returns, how long a customer has to return an item as well as any returns conditions you may feel necessary to stipulate

How to keep policy to a minimum?

Try to keep the quantity of your policies to a minimum by consolidating them. ‘Less is more’ – keep it simple and reduce the level of tediousness, nobody likes pages of fine print and policies. Know your core policies and stick to those.

Do you have to deal with returns on eBay?

I am sure that you too have to deal with returns as an eBay seller and my goal is to explain how to handle this in the most efficient and delicate of manners.

Do you have to specify return policy on eBay?

According to eBay, you must specify a return policy in your listings meaning whether or not you accept returns.

Can you create multiple payment policies on eBay?

One great option that many sellers on eBay are unaware of is the automated Business Policies function that eBay provides. Rather than creating your business policies listing by listing, you can create multiple payment, shipping, and return policies.

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