Does your eCommerce store have a return and refund policy?
Your ecommerce store should have a Return and Refund Policy to keep your customers informed and so you can choose the requirements regarding returns and refunds that you wish to maintain. What is a Return and Refund Policy?
What is the free return&refund policy generator?
Our Free Return & Refund Policy Generator can help you inform your customers properly about your store policies. Our questionnaire is very easy to use and we're always here to help you if you have any questions.
How do I generate a refund or return policy?
Our return policy template can help make it easy to generate a professional, ready-to-use refund or return policy. Input your details into the refund policy generator below and we'll email you a free, custom policy for your company. By entering your email, you agree to receive marketing emails from Shopify. .
How to increase store sales with a return & refund policy?
Generate a Return & Refund Policy to be transparent with your customers and win their trust when they purchase from you. A clear and easy to read Return & Refund Policy for your ecommerce store has been shown to increase store sales.
How do I set up a return policy?
How do I make a return policy?Create a return policy that builds trust with customers.Be clear and concise when writing your return policy.Don't demand things from your customers.Make your return policy easy to find and access on your website.Make sure your teams know your return and refund policy.More items...•
How do I write a no return policy?
Use Plain Language. When it comes to wording your no refund policy, keep it as simple and straightforward as possible. Avoid legalese and forceful language such as “you must” or “you need to.” Make the refund process easy to understand for your customers.
How do I create a return policy on Shopify?
The tool itself is easy to use, to get started:Go to shopify.com/tools/policy-generator/refund.Enter your email and company information.Wait for your personalized policy to arrive in your inbox.Customize your policy based on the suggestions provided.
Whats is a common return policy for e commerce?
Typically, eCommerce stores offer a 15 to 30-day window in which customers can return a product and ask for a refund. Some businesses extend that period up to 90 days. Regardless of the time frame you choose, ensuring that you actually have a time frame is essential.
Is it illegal to have no refund policy?
Merchants are not required to have an exchange and refund policy. If they choose to have one, they are free to set the conditions. However, they are required to abide by the policy's rules, if applicable.
How do you nicely tell someone no refund?
No matter what means of communication you pick, you should be firm and polite. Use active language in your communication. Instead of saying “Your case has been investigated” and “The refund can't be provided”, go for “I have carefully looked into your situation” and “We can't issue a refund according to our policy”.
How do I offer free returns on Shopify?
From your Shopify admin, go to Orders.Click the order number.On the Return label section, click View details.Select the way that you want to share the return label with your customer: Confirm your customer's email and click Email customer. ... Click Done.
How do small business handle returns?
Small business return policy tipsBe consistent with your policy. ... Post your policy in clear view of customers and employees. ... Explain your policy to the customer when they make a purchase. ... Train employees so they know how to handle returns. ... Check out your competitors so you know what their return policies look like.
How do you write an online store policy?
Requirements of a return policyStipulate a time frame for returns. ... Define the expected condition of returns. ... List return requirements. ... Choose refund or in-store credit. ... Keep the language simple and to the point. ... Disclose any fees associated with returns. ... Promote your policy.
How do you handle eCommerce returns?
5 ways to Manage eCommerce ReturnsCreate a flexible Return Policy. One of the important points in the returns management best practices is to craft your return policies well. ... Allow Customers to make a Return Choice. ... Automate your Return Process. ... Speed up your eCommerce returns. ... Provide free shipping.
Should customers pay for return shipping?
SANDY HAUSMAN, BYLINE: Most companies pay for return shipping only if they made a mistake or if a product is defective, but if the customer doesn't like the purchase, he or she foots the bill. Sellers figure that's fair, but consumers like Elizabeth Mellen, who returns lots of stuff, beg to differ.
What are some of the best practices for eCommerce return policy?
ecommerce Returns & Refunds Made Easy for CustomersMake Returns Easy. The best practice when dealing with returns is making them simple for the customer. ... Clearly Stated and Visible Return Policy. ... Offer Free Returns. ... Return Packing Slip Included with Every Purchase. ... Multichannel Returns. ... Easy Exchanges. ... Feedback is a Must.
Does Shopify have a return policy?
We offer full refund or exchange for any order received in defective or damaged condition, or missing items, within 30 days from date of purchase. In the event you are missing an item from your order, please contact retail-support@shopify.com or via the contact page here .
How do I add a return page on Shopify?
0:296:58How To Add Your Refund Policy To Shopify (+4 More Important Pages)YouTubeStart of suggested clipEnd of suggested clipSo if you're in your Shopify dashboard you're just gonna go right down here bottom left corner andMoreSo if you're in your Shopify dashboard you're just gonna go right down here bottom left corner and click on settings then when you're in settings you're gonna go to this legal tab. And once you're
How do you write a shipping policy?
A shipping policy should be concise but thorough by highlighting essential shipping information that your customers should be aware of. It includes details on expected delivery times, shipping costs, shipping methods, payment and tracking information, shipping restrictions, and international shipping.
How do you handle customer returns?
3 Tips to Make the Most of Your Returns in Retail and Convert More SalesKeep Your Losses As Low As Possible. Minimize your losses with return stipulations. ... Record of All Returns, Exchanges, Refunds in Retail. ... Make Sure You're Always Providing Excellent Customer Service.
Free hosting for your Return & Refund Policy
We host your Return & Refund Policy for free and you can link to it from your store without creating a new page on your website. Link to it from your custom website, from your Wix website, from your WooCommerce store, from your Facebook Page, it doesn't matter.
Download your Return & Refund Policy
If you prefer to host the generated Return & Refund Policy yourself, download it to your computer and add it to your store. The generated Return & Refund Policy would be available in multiple formats: HTML, plain text (.TXT file), DOCX or PDF.
Tell Us About You
Answer a few questions about your business type and location. Our builder will generate a custom policy that establishes your company policies.
Customize Your Policy
Match your policy’s style to your store, shop, or ecommerce site’s unique look and feel. Our suite of customization options makes it fun and easy.
Link Your Policy Anywhere
We’ll give you a free hosted link when your policy is ready to go. Just copy and paste the link anywhere on your site to ease customer concerns.
Made to Meet Your Needs
Not all businesses operate the same, and neither do their returns. Get a custom policy that suits your unique business needs, and outlines your:
One-Size-Fits-All Solution
No matter your business’s size or industry, our online refund policy generator can craft a custom policy in minutes that’s made to protect your:
What is the purpose of a return policy?
The purpose of a Return and Refund Policy is to inform your customers or potential customers how you handle situations where a return wants to be made and a refund is requested. They help your customers find answers quickly while making your business look more trustworthy and transparent.
What is a return and refund policy?
A Return and Refund Policy is where you let your customers know important pieces of information regarding how you accept returns and process refunds. This Policy will include information about the following topics: What the conditions of returns are (original packaging, unused, etc.)
What happens if you don't post a return policy?
If you don't post a Return and Refund Policy, you will likely get a lot of emails from people asking about it, which will be very time-consuming to deal with. Not only is a Return and Refund Policy important for your customers, but it's important for your business.
Can you include return and refund information in your T&C?
While you can include return and refund information in your Terms and Conditions agreement , it's better for your customers in most cases to have a separate Return and Refund Policy that you can link to your T&C.
Do you have to post a refund policy?
However, some states do explicitly require you to post a Return and Refund Policy if you won't offer refunds. For example, stores in Florida that wish to have a "no refunds" policy must post this conspicuously for shoppers to see before checking out.
Why is it important to have a good return policy?
It makes it easier for them to make a purchase from you which will ultimately improve your sales and revenue.
What is money back guarantee?
A money-back guarantee can either be a clause in your return and refund policy or constitute your policy as a whole. By making such a statement, you promise your customers that, should they not be fully satisfied with their purchase, they can get their money back, no questions asked.
Why is a return policy important?
A good refund or return policy can help protect your company and win your customers’ trust, but making sure your language is clear and concise is extremely important. Our return policy template can help make it easy to generate a professional, ready-to-use refund or return policy.
What is a refund policy?
A refund policy, also known as a return policy, is a document that informs your customers about how your company deals with refunds or returns of the products you’re selling. A company’s policy on refunds or returns is completely discretional, meaning there is no legal obligation to offer refunds or returns.
Is a refund policy required by law?
A refund policy is not required by law like a privacy policy. However, almost all retail companies offer some form of refunds or returns because it creates fairness (e.g. if a product is defective) and builds trust between a seller and a buyer.