Refund Policy
- Software. Please note that EMOTIV does not permit the return or offer refunds for applications which are sold as digital downloads.
- Subscriptions. Your subscription will automatically renew as stated in your order summary. Your next bill date is displayed on your subscription settings to avoid any surprises.
- Hardware
Full Answer
What is emotiva's return policy for international orders?
All equipment purchased internationally from Emotiva is covered by our standard 30-day return policy. All equipment returned to Emotiva for a refund must be shipped to our US headquarters in Nashville Tennessee, at the purchaser’s expense, in its original packaging.
Can I return my equipment to emotiva for a refund?
All equipment returned to Emotiva for a refund must be shipped to our US headquarters in Nashville Tennessee, at the purchaser’s expense, in its original packaging. We cannot issue refunds for incomplete equipment, or equipment received in damaged condition.
Does emotiva provide a warranty for international customers?
Warranty service for international customers who purchased their equipment directly from Emotiva is provided at Emotiva headquarters here in the USA. While labor and materials are covered under our standard warranty, international customers are responsible for all shipping charges to and from our headquarters. Still need help?
Why choose emotiva?
Emotiva asked a simple question: "Why can't we have amazing audio and video sound at a price that don't threaten our mortgage?" Emotiva is comprised of true audio enthusiasts, engineers, and product specialists. We run a lean organization without excess overhead and redundant levels of management.
What is Emotiva return policy?
We're quite convinced that you'll really like your new Emotiva gear. However, just in case you don't, we offer a “30 day no-hassle return policy”. What this means is, if you decide you don't like your new Emotiva gear for any reason, you can return it within 30 days and we will refund the full purchase price.
Is Emotiva made in China?
All Emotiva products are designed at our facilities in Tennessee. Our flagship products like the XMC-1, XPA Gen 3 amplifiers, and EGO DACs are assembled in our state-of-the art production center on-site, while other products are made by our most efficient manufacturing partners, in China and around the world.
Is Emotiva still in business?
Due to consistent supply delays, lack of communication and a recent announcement that Emotiva will be selling direct to the world market via their own website and other online medias, made it a very simple but difficult decision for us to terminate any distribution with Emotiva.
Who makes Emotiva?
Emotiva and Sherbourn are actually affiliated companies of Jade Design, an original equipment design (OED) firm that creates all the product designs and holds all the intellectual property for the two brands.
Are Emotiva amps reliable?
Conclusion. So - are Emotiva amplifiers good? Well - as usual, the honest answer is "it depends". At the budget end of the spectrum, no, they're not just good, they're very good indeed.
Is Emotiva Made in USA?
Emotiva was founded by Dan Laufman and is based in Franklin, Tennessee, United States. All Emotiva products are designed and engineered at the company's facilities in Tennessee, and are manufactured in factories worldwide. The majority of its products are made in China.
How long has Emotiva been around?
One of the first pieces out of the gate was the DMC-1, which made its debut in 2005. The preamp/processor laid the foundation for years of Emotiva products by packing an unheard-of level of performance and build quality at a very reasonable price.
Is Emotiva warranty transferable?
The warranty on each Emotiva product is issued to the person who purchases it... ONLY THE CURRENT WARRANTY HOLDER MAY TRANSFER THE WARRANTY TO A NEW OWNER.
How long does Emotiva take to ship?
within 1-4 business daysHow quickly are orders shipped? Depending on the day of the week, and the type of product, we ship within 1-4 business days from when we receive your order. Orders that take place over the weekend, starting from 12 PM CST on Friday until Sunday, will not be processed until the following Monday.
Does Emotiva go on sale?
We respect and value our customers too much. Moving forward, Emotiva will no longer offer sales promotions or discounts as part of our sales strategy. We've decided instead to keep prices just where they are at the most affordable price possible for the rest of the year.
How long has Emotiva been around?
One of the first pieces out of the gate was the DMC-1, which made its debut in 2005. The preamp/processor laid the foundation for years of Emotiva products by packing an unheard-of level of performance and build quality at a very reasonable price.
Does Emotiva go on sale?
We respect and value our customers too much. Moving forward, Emotiva will no longer offer sales promotions or discounts as part of our sales strategy. We've decided instead to keep prices just where they are at the most affordable price possible for the rest of the year.
Does Emotiva ship to Australia?
Do you ship worldwide? Yes, we do.
How much is shipping?
We offer free shipping within the contiguous 48 states (via UPS) with a minimum purchase of $49. For US orders under $49 there is an $8 flat rate shipping fee. For International orders, your shipping rate will be calculated at checkout. International duties and taxes are the customer's responsibility to pay upon delivery.
Where do you ship to?
We ship to the US, Canada, and most international countries. If you don't see your country available at checkout, please contact customer service via email at customerservice@emotiva.com.
Where do you ship free?
We ship free within the contiguous 48 states for all orders over $49. Additional shipping charges apply to Alaska, Hawaii, US territories, APO, and FPO addresses. Shipping options and delivery estimates are available at checkout.
How quickly are orders shipped?
Depending on the day of the week, and the type of product, we ship within 1-4 business days from when we receive your order. Orders that take place over the weekend, starting from 12 PM CST on Friday until Sunday, will not be processed until the following Monday.
How long will it take to receive my shipment in the USA?
Within the USA, UPS shipping usually takes from 2-6 business days, depending on your relative distance to TN. LTL Freight will contact you with an estimate of shipping time.
Will I be able to track my shipment?
Yes. You will receive an email with your tracking number. If you do not receive this number, please contact us.
Am I required to sign for my UPS package?
Amplifiers and Processors may require a signature at the time of delivery. UPS will obtain a signature from any person at the delivery address. If no one is at the address, the shipping carrier will reattempt delivery. Signature Required overrides any recipient release that may be on file for deliveries to nonresidential address.
How long does Emotiva warranty last?
if the claim was submitted after the first 365 days of the Term, Emotiva shall issue you a credit equal to the remaining duration of the warranty (prorated). The credit can only be used for the purchase of merchandise and cannot be used for freight/shipping.
What does "emotiva" mean?
to a product or part that has been modified after its retail purchase, where the modification caused or contributed to the damage; to consumable parts, such as batteries; or. if any Emotiva serial number has been removed or defaced on the product.
What is Emotiva Audio Corporation?
Emotiva Audio Corporation (“Emotiva”) warrants its products against defects in materials and workmanship.
Does Emotiva have a warranty?
Every Emotiva product that is no longer covered under warranty, but for which we are able to offer out-of-warranty repair service, will be assigned a standardized repair cost, which will apply to any out-of-warranty repairs which may be performed on that product.
When will my credit card be processed?
To provide the fastest possible service, your credit card will be processed immediately when your order is placed. On the rare occasion when a product cannot be shipped immediately, the next shipping date will be displayed at the top of the product page.
What is the status of my order?
You will get a shipment notification emailed to you as soon as your order ships out. If you have any questions or are having trouble tracking your order please give us a call at 877-366-8324.
Where does Emotiva build their products?
All Emotiva products are designed at our facilities in Tennessee. Our flagship products like the XMC-1, XPA Gen 3 amplifiers, and EGO DACs are assembled in our state-of-the art production center on-site, while other products are made by our most efficient manufacturing partners, in China and around the world.
What are Factory Renewed Products?
Our factory-renewed units have been fully tested and rigorously inspected to meet demanding Emotiva standards by a technician in terms of both performance and sound quality. They still carry the same great benefits of our brand new units. They carry the same warranty and 30 day in home trial as a new product.
Can I visit Emotiva?
We are currently closed to the public. If you are looking for local drop off or pickup please contact sales@emotiva.com or 615-790-6754 for more information. We are open Monday through Friday 8 AM – 5 PM.
Do you have a trade-in program?
Yes, if you are an original owner of an Emotiva product, we can offer a trade-in value, which can be used towards a purchase of a new, full-priced item of greater value. If you would like to place an order please let us and we will be happy to assist you.
General FAQ
Not sure how to make a payment or where to buy Emotiva products? We have all the answers.
Get help in the Emotiva Lounge
Emotiva Community connects you with other owners and product experts. Get help, product tips and tricks. Or, see how others are using our products. Ask questions — and share your own experiences.
XMC-2 16 Channel 9.1.6 Discrete Dolby Atmos & DTS:X Cinema Processor
The XMC-2 is a state-of-the-art surround sound processor - designed from the ground up to serve as the nerve center of a modern home theater or surround sound music system.
Shop by Feature
Dolby Atmos® is a powerful audio technology that allows you to experience multi-dimensional sound with incredible clarity that envelops you in an immersive surround sound environment.
X Series
Our finest line of products - audiophile music and home theater components that take on the best without breaking your budget.
Airmotiv Series
Our incredible performing speakers, headphones, and subwoofers designed to rock your home but not your wallet.
BasX Series
Our entry level audiophile home theater and stereo products delivering the best bang for your buck.
How long is the emotiv warranty?
EMOTIV warrants that the Product shall be free from defects in material or workmanship under normal use for one hundred eighty (180) calendar days beginning from the date of shipping of your original purchase (“Limited Warranty”). Exclusions. The Limited Warranty does not apply in the following cases:
What is a malfunction in emotiv?
Malfunction resulting from the use of accessories, attachments, product suppliers, parts or devices with the Product that does not conform to EMOTIV’s specifications or is not supplied by EMOTIV. Damage occurred during shipment.
What does it mean when an emotiv is DOA?
An EMOTIV product is considered DOA if it shows symptoms of a hardware failure, preventing basic operations when you first use it after opening the box. If you believe that your product is DOA, please Contact Support immediately.
Can you return an EMOTIV headset without a RMA number?
EMOTIV will not accept returns without an RMA number. You must first include the following in your Support Ticket: The Order Number and Serial Number of your headset. Your clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization.
Do you have to prepay shipping for Emotiv?
You must prepay all shipping charges, and Emotiv recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Emotiv or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit.
How long is Airmotiv's warranty?
ALL Airmotiv SPEAKERS now have a full five year transferable warranty. ALL BasX SPEAKERS now have a full three year transferable warranty. All of these warranties are now transferable for the full duration of the warranty. Certain restrictions, such as the limitation on the warranty period for the transport mechanisms in CD players, ...
Can Emotiva be insured?
Any Emotiva product returned for warranty service MUST be properly insured. Emotiva CANNOT assume responsibility for shipping damage. If you shipped a product back to us for service, and it's damaged in shipping, a claim must be filed with the shipping company to cover the damages.
