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Can you return games on Epic?
Games and products are eligible for refund within 14 days of purchase. However, you must have less than 2 hours of runtime on record. Products that include virtual currency, skins, or other consumables and products or games that are marked as “non-refundable” are not eligible for refund.
How do I get a refund on Epic?
Go to your Account page, and click Transactions. Find the game you would like to refund in your Purchase History. Click the game title to expand the order. If the game is eligible for a self-refund, there will be a Request Refund button.
How long do epic refunds take?
For self-refunded games or refunds requested from Player Support, refunds may take 3-14 business days to return to your account depending on the type of payment method you used. If you have not received a refund after this time period, please contact your payment method provider as they will be able to assist.
How do I ask for a refund?
Refund Request Letter—Why Is It Important?Ask for a refund in a polite and formal language.Include details about the product—what was purchased, when, and what the price was.Explain why you want to return the item.Mention relevant aspects of the transaction such as dates and place of delivery.
Can you get a refund for buying V-Bucks?
While V-bucks themselves can't be refunded—you can't get a refund in cash for bought V-bucks—items purchased with them can. There are rules you should be aware of: You only get three refund tokens. Refund tokens can be used to return items purchased from the Fortnite Item Shop.
How do I refund skins in Fortnite 2021?
Here are the steps to follow in order to get a refund in Fortnite:Load up Fortnite on your chosen device.Go to the Settings menu and scroll across to the 'Account and Privacy' section.Select 'Submit a Request' and choose the item you want to return.Provide a reason for the refund – this can be anything.More items...
How do you contact Epic Games?
Please visit help.epicgames.com for support on all of our current products. For classic games in the Unreal series, visit help.unrealtournament.com.
How do I get a refund on Fortnite without a ticket?
How can I refund an item without using a cosmetic refund token?Go to the Account And Privacy settings page, in-game.Click Submit a Request. ... Find and select the item you want to return.Next, select the reason you want to return the item. ... Click Submit Return Request.More items...
How to return a game on Epic Games?
Fill out the form with your language, name, and email address. Although the support form says your name is optional, Epic Games might reach out to verify your identity, and providing this upfront will expedite the process. Under Product Title, select the game you want to return; in the field under that, designate the operating system you used. Open the “Use the Drop-down Selection That Best Describes Your Inquiry” menu and click “Refund Request / Purchasing Issues.”
How long does it take for an Epic Games game to be refunded?
If you bought a game from the Epic Games store at full price, and it goes on sale within the refund window of 14 days since purchase and under two hours of playtime, you can get a refund and then repurchase the game. Epic explicitly allows this behavior to maximize your savings if you buy a game right before it’s discounted, ...
How to cancel a refund request?
If you want to cancel a refund request, reply to the support ticket email you received when you first filed the refund request. Ask to cancel the original request.
How to contact Epic Games Store?
To begin the process, open any browser and go to epicgames.com, then click “ Help ” in the top bar. Select “ Epic Games Store ” to access the Store’s help site. Click the blue “ Contact Us ” button in the top-right corner of the page to open the Contact Us form. Fill out the form with your language, name, and email address. ...
Can Epic refunds be tricky?
Refunds can always be tricky things when it comes to massive companies like Epic. Here are a few tips to make sure your refund request goes smoothly:
Does Epic Games have a Steam license?
Epic Games is hoping to steal market share from Valve’s dominant Steam platform by catering to developers by taking a smaller revenue cut (12 percent) than Valve (30 percent). Epic also offers free licenses of their Unreal engine for devs who make their games at least a temporarily exclusive on its platform.
Can you refund a code purchased outside of Epic Games?
If you bought a code outside of the Epic Games store, you’ll have to ask that storefront for a refund.
How long do you have to return a purchase?
You have 30 days from the purchase to return an eligible purchase.
How often do you get a refund ticket in Patch 18.2?
With the launch of patch 18.2, players will be granted a new refund ticket once every 365 days after the last ticket refresh. With this update players will be able to get new refund tickets each year!
Can you return V bucks?
And that's it—your purchase will be removed and the V-Bucks will be returned to your account. Please be aware that you can only return a total of three items using this method. Consumable items are not eligible for returns. See the list below for what items can be returned!
Can you use V-Bucks in Fortnite?
You can use your three tokens to return items purchased from the Fortnite Item Shop. Using one will remove the item you select and return the V-Bucks to you.
