Does Estee Lauder accept returns?
CAN I RETURN OR EXCHANGE AN ITEM? If for any reason you are not completely satisfied with your Estée Lauder Online purchase, simply return the unused portion and we will be happy to remit your account for the full amount of the purchase or exchange for another item.
What do the letters mean in Estee Lauder Foundation?
Estée Lauder foundations are divided into three categories; cool (C), neutral (N), and warm (W)—dependent on your undertone. If you have cool undertones, your skin has a rosy pink tone and probably burns in the sun. If you have warm undertones, your skin has a golden, olive, or yellow tint and tans easily.
How do I redeem my Estee Lauder birthday gift?
How to Get the Gift. First, I signed up for Estée Lauder's E-list Loyalty Program for free, and registered my birthday. On my birthday, I received an email from Estée Lauder with the offer code for the freebies. You must be signed into your member account and use the code during the valid period.
How do I complain to Estee Lauder?
If you need immediate assistance (M-F, 11am - 5pm ET), please call the Estee Lauder Consumer Care Center toll-free at 1-888-378-3359.
Should foundation be lighter or darker than your skin?
As per beauty experts, your foundation must be one or two shades lighter than your skin tone. This is because when you use bronzer or contour then the foundation will blend it all together and give the perfect look to your face.
What foundation is comparable to Estee Lauder Double Wear?
L'Oreal Infallible Fresh Wear FoundationWhat dupe wins the battle? With everything similar to the Estee Lauder Double Wear Foundation, the L'Oreal Infallible Fresh Wear Foundation wins the battle. It is travel-friendly, gives a silky matte finish, and stays for just as long as the high-end one.
Does Estee Lauder have a loyalty program?
Membership Eligibility and Overview The Estée E-List US Loyalty Program (“Program”) is offered at the sole discretion of Estée Lauder Inc. (“Estée Lauder,” “we,” “our” or “us”). The Program is available to individuals for their personal use only and is limited to one account per individual.
Does Ulta give you free stuff on your birthday?
Yes, if you provide us with your birthday, you will receive 2X Bonus Points on all purchases in your birthday month. Plus if you are signed up to receive Ulta Beauty emails or have the Ulta Beauty mobile app, we will send you a coupon for a free pretty present just for you!
Does Ulta do free birthday gifts?
Ulta Beauty offers each Ultamate Rewards (their store rewards program) member a FREE gift during their birthday month. You must be an Ultamate Rewards member and be opt-ed in for emails in order to receive the coupon for your gift. Ulta will email you on or after your birthday with a scannable coupon for the gift.
What happened to Estee Lauder?
Estée Lauder, the last great independent titan of the cosmetics industry, who convinced generations of women that her beauty creams were ''jars of hope'' in their quest for the eternal look of youth, died on Saturday at her home on the Upper East Side of Manhattan. Her family, in announcing her death, said she was 97.
Who owns Estee Lauder?
The Lauder familyCommon Stock Information and Ownership The Class A Common Stock of the company is listed on the New York Stock Exchange under the symbol EL. The Lauder family beneficially owns shares of Class A and Class B Common Stock with approximately 85% of voting power.
Does Estee Lauder own Mac?
Part of the Estée Lauder Companies since 1994, M·A·C is sold today in over 120 countries and territories around the world. It remains committed to developing new categories, products and over 50 collections each year, all of which continue to serve the demand of consumers and professional makeup artists alike.
What does NC and W mean in foundation?
You've probably seen these letters more often than not while searching for your best foundation match. They have everything to do with the undertone of your complexion. Basically, they stand for “Neutral”, “Cool” and “Warm”.
What do the numbers mean in foundation shades?
Light 1: For fair to light skin with warm undertones. Light 2: For light skin with cool, rosy undertones. Light 3: A light beige with neutral undertones. Medium 1: A golden beige for light to medium tones. This is our bestselling shade.
How do you figure out your foundation shade?
Take a good look at the veins on your wrist under natural light for an easy way to determine your undertone. If your veins look green, it is likely you have warm undertones; if they are blue/purple, you have cool undertones. If they appear blue/green or match your skin colour, you most likely have neutral undertones.
How do you pick the right shade of foundation?
When in doubt, always pick a shade that is slightly lighter than your complexion rather than darker. This can prevent your complexion from looking darker than the rest of your body. It is the safest way to go when unsure about two shades that may look too light or too dark.
How to contact Estée Lauder?
For assistance with locating an Estée Lauder product that has been discontinued, please contact our Corporate Headquarters via telephone at 1-800-216-7173 between 9AM – 5PM EST, Monday – Friday, and ask to speak with a Gone But Not Forgotten Representative.
How to contact Estée Lauder about discontinued products?
For assistance in locating a discontinued product for purchase, please contact our Corporate Headquarters via telephone at 1-888-378-3359 between 9AM – 5PM EST, Monday – Friday, and a member of our Gone But Not Forgotten program will be happy to assist you.
How long does it take for Estée to post points?
It may also take up to seven days for points for other Estée E-List activities to post to your account.
What is the Estée E list?
The Estée E-List is your front row seat to the best in beauty. Hollywood may have its A-list, but when it comes to beauty, there’s only one list you want to be on: the Estée E-List. Receive instant access to e-xclusives and e-rresistibles.
Can you exchange Estée E points for money?
Products received as an Estée E-List reward cannot be returned or exchanged for money or any other products or points.
Can birthday gifts be combined with E-List points?
Birthday gifts cannot be combined with any E-List points benefits discount offers or free product rewards or with any other site-wide promotional offers (e.g., other discounts, free sample offers, free product offers, etc.)
Does Estée Lauder charge credit card?
Estée Lauder does not charge your credit or debit card until your item (s) has shipped. However, prior to shipment, your debit or credit card statement may show an “authorization hold,” which may look similar to a deduction from your account.
How long will it take to receive a credit for my returned items?
Once received, return packages are processed within 7-10 business days. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.
My item arrived damaged. What should I do?
If you received damaged merchandise, please retain the box, packaging and all contents and contact us as soon as possible at 1.877.311.3883 for assistance.
Can I return a gift that was purchased from Estée Lauder Online Canada?
Yes, we accept gift returns. If you would like to return or exchange an item you received as a gift, please contact us at 1.877.311.3883, via email at ELOnlineService@esteelauder.com or via live chat (available Monday-Friday, 8am-10pm ET; and Saturday & Sunday, 10am-8pm ET).
Damaged Items
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item (s) in your shipment, please retain the box, the packing materials and the items inside and contact us immediately at 1.877.311.3883.
What is Estée Lauder's website?
Estée Lauder Online ("Estée Lauder Online") provides the content and services available on the website, www.EsteeLauder.com (“Site”), including the Estée E-List Loyalty Program (“E-List” or “Program”), to you subject to the following terms and conditions, our Privacy Policy, the E-List terms and conditions available here and other terms and conditions and policies which you may find throughout our Site in connection with certain functionality, features or promotions as well as customer service, all of which are deemed a part of and included within these terms and conditions (collectively, "Terms and Conditions").
How old do you have to be to buy on the e-commerce site?
PLEASE READ THEM. You must be 18 years old or the age of majority in your jurisdiction in order to make a purchase on our Site. If you are under 18 years old or the age of majority in your jurisdiction, then you may not make a purchase on our Site. If you are under 13 years old, you may browse our Site.
Returns & Exchanges
We hope that you are delighted with your order.
The Return Process
STEP 1. – Complete the Documentation Click here to access the Returns Portal and complete all required details, including your purchase order number, as we will use this as your proof of purchase. Please include the items you would like in your exchanged order.
Perfect Match Guarantee
Our Perfect Match Guarantee program is designed to help you find your perfect shade. Valid for foundation, concealer and powder products listed below, if your shade isn’t a perfect match, you may send it back to exchange for another shade. Exchanges are only offered on the same product purchased.
FAQs
If you have accidently ordered the incorrect product, please simply return the unused item within 14 working day of delivery through our returns portal. Click here to access the Returns Portal and complete all required details, including the items you would like in your exchanged order.
INFORMATION WE COLLECT
We may collect or may have collected the following categories of information about you. In some cases, the information we collect may fall within more than one category.
HOW WE COLLECT INFORMATION
We may collect or may have collected personal information about you from various sources. The categories of sources from which we may collect personal information are:
YOUR RIGHTS AND CHOICES
Subject to applicable law, you may have the right to request access to and receive details about the personal information we maintain about you, update and correct inaccuracies in your personal information, and have the personal information deleted, as appropriate. These rights may be limited in some circumstances by local law.
COOKIES, TARGETED ADVERTISING & ANALYTICS
Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. We use different types of cookies on our website, including performance cookies, functional cookies and targeting cookies.
INTERNATIONAL TRANSFERS
We may transfer the personal information we have about you to countries other than the country in which the information was originally collected and your personal information may be processed and stored outside of your country of residence.
CHILDREN'S PRIVACY
This website is not intended for or directed to children under the age of thirteen and we do not knowingly collect personal information from children under the age of thirteen on the website. If we become aware that a child under the age of thirteen has provided us with personal information, we will delete the information from our records.
HOW WE PROTECT INFORMATION
We maintain reasonable administrative, technical, and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure, or use.
How long does it take to ship a product via standard service?
Orders shipped via Standard Service are processed and shipped in 1 - 2 business days, depending on product availability. Most 2nd day and Overnight orders placed by 3PM ET will be processed and shipped the same day, depending on product availability.
Is Estee Lauder a forwarding company?
Shipments to Forwarding Companies. Estee Lauder Online is not responsible for damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. This means that Estee Lauder Online is not responsible to provide a replacement or refund for any goods delivered to a forwarding company.
