Full Answer
Does etrailer offer will call pickup?
Thanks for being an etrailer.com customer and allowing us to offer the lowest prices. It is not just a pledge. It's a promise.™ We have temporarily closed our will call pickup service.
How do I return or cancel an item I ordered?
Simply place a new order for the items you would like. When the original order is returned a credit will be issued for the items. You can also cancel unshipped items. Contact our Customer Service team at 800-298-1624 to find out more about how to cancel your order.
How do I return a package to the RGA?
Simply include a copy of the return authorization email from our Customer Service team with your return, and wrap the package securely. Clearly mark on the outside of your package the RGA number.
Does Etrailer have free returns?
Within 60 days of receipt of your shipment, you may return any new, unused item for a full product refund. No questions. Actual shipping and handling charges will be deducted from the product credit unless the return is a result of our error. Simply contact our Customer Service team for a return authorization number.
How do I contact Etrailer com?
Contact Us By email: privacypolicy@etrailer.com. By mail: Privacy Policy, etrailer 1507 Highway A Wentzville, MO 63385.
Is Etrailer a good company?
etrailer has a consumer rating of 4.01 stars from 995 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with etrailer most frequently mention customer service, quick response and bike rack.
Is Etrailer com a real website?
etrailer.com is a very professionally run company. They provide feedback on the status of your purchases and their shipping estimate was spot-on. A great company to buy from.
Where does Etrailer ship from?
The order has been shipped from our Missouri warehouse. Usually if the tracking number states "Billing Information Received", the UPS label has been wrinkled or scratched, preventing UPS from being able to scan the item.
Does Etrailer have free shipping?
Take advantage of etrailer.com's free shipping offer.
Who is the owner of Etrailer?
TJ Bross - Executive - etrailer.com | LinkedIn.
Does Etrailer com do installations?
Installations, made easy. We love helping people and have the most highly-trained customer service, hands-on experience, step by step videos and installation instructions.
Who makes e trailer hitches?
Yes! etrailer hitches are made just for us by Curt Manufacturing.
Who is the owner of Etrailer?
TJ Bross - Executive - etrailer.com | LinkedIn.
What is tongue weight?
The tongue weight is the static force the trailer tongue exerts on the hitch ball. Proper trailer tongue weight can make the difference between a safe trailer towing experience and a dangerous journey.
Does Etrailer offer free shipping?
Yes. As of -, Etrailer does offer free shipping policies. View the discussion thread for more details.
Does Etrailer offer free returns & exchanges?
Yes. As of April 9, 2021, Etrailer does offer free return policies. View the discussion thread for more details.
Does Etrailer offer international shipping?
No. Based on our last check on April 9, 2021, Etrailer was not offering international shipping policies. Check the full discussion for updated information.
Does Etrailer offer curbside pickup?
No. Based on our last check on April 9, 2021, Etrailer was not offering in-store pickup. Check the full discussion for updated information.