furbo return policy

To qualify for a refund, all the following conditions must be met:

• A Return Merchandise Authorization (RMA) must be requested from our support team within 30 days of your purchase date by contacting support@furbo.com.
• Returned product (s) must be in good physical condition (not physically broken or damaged).
• All accessories originally included with your purchase must be included with your return.

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Full Answer

How do I return a product to Furbo?

A Return Merchandise Authorization (RMA) must be requested from our support team within 30 days of your purchase date by contacting support@furbo.com. Returned product (s) must be in good physical condition (not physically broken or damaged).

What is the warranty on my Furbo™?

Tomofun Furbo® warrants that your Furbo™ will be free of defects in materials or workmanship under normal and proper use for one year from the original date of purchase or if sold online, the date of delivery.

How do I Return my Furbo dog camera from Amazon?

For orders placed from Amazon, please contact your Amazon Regional Customer Support or the Amazon site where you purchased the Furbo dog camera from. A Return Merchandise Authorization (RMA) must be requested from our support team within 30 days of your purchase date by contacting support@furbo.com.

Does Tomofun cover the cost of return shipping?

Tomofun will cover the return shipping cost for authorized returns but the purchaser may be responsible for the costs of shipping the product to our return center depending on the origin address - Tomofun will provide the nearest return center address near or within the region.

Can I return my Furbo?

30-Day Satisfaction Guaranteed Return Policy If you are unsatisfied with your purchase from any of Furbo's online stores for any reason, you have 30 calendar days from the date of purchase to request a full refund.

Is the Furbo worth the money?

The device itself is much higher quality, and it holds even more treats at a time. Sometimes the "Best Selling" isn't always the best product. Do your research, and avoid the Furbo. It's not a bad product, but there are better devices for similar prices.

Can Furbo be hacked?

A security expert said once hackers connect to your camera, they can access your internet router and your computer. The company said in a statement that Furbo takes secuirty very seriously, and that the hackers likely hacked into Cuniberti's WIFI.

How long does a Furbo last?

After 24 hours, they will be automatically deleted from your Furbo app and from the cloud, but you may download the videos any time before then. If you wish to delete a video, you may follow these steps.

Is Furbo always recording?

Furbo will still keep a record of the events, but you won't get notifications on your phone about them.

How can you tell if someone is watching Furbo?

Blinking Yellow Light: Furbo is ready for setup. Yellow Light: Furbo is connected to a Wi-Fi network and under standby mode. Blinking Blue Light: Furbo is not connected to a Wi-Fi network. Blue Light: Furbo is being used for live streaming.

Can the Furbo spy on me?

Well, there's also the possibility you and your abusive partner could break up, they still have the Furbo app on their phone and have access to the camera and microphone. They could use that to spy on you, know when you are home, and stalk you. This is true with all security cameras, not just Furbo.

Can hackers see you through your phone camera?

Are hackers really spying on people through their phone cameras and webcams? The short answer: Yes. Webcams and phone cameras can be hacked, giving bad actors complete control over how they function. As a result, hackers can use a device's camera to both spy on individuals and search for personal information.

Can someone see you through your camera phone?

Yes, you can be spied upon through the camera of your smartphone. There are several applications that can be found online that assist in spying on someone through their cell phone camera.

Can two phones watch Furbo?

Can Multiple Phones Connect to Furbo? There is no limit on smartphones that can log in using your Furbo account, but only two people can live stream at the same time. So, while unlimited users can use the app and watch recorded videos any time, not everyone will be able to see the live stream.

Why is my Furbo not working?

Your Furbo is not connected to your internet. Unplug Furbo, wait 30 seconds and plug it back in. Wait until the light turns to Yellow and try to reconnect. If the status light remains purple after re-plugging your Furbo, restart your home router. Wait until the light turns Yellow and try to connect again.

Can two people be connected to Furbo?

Yes, you can! But to protect your privacy, Furbo can only be linked to one Email account and password. If there are multiple users, it is recommended to share a family group account and password. Please note that Furbo can only have two users connected at the same time.

Does Furbo have a monthly fee?

See, talk, toss treats and get Barking Alerts with Furbo Dog Camera. Add Furbo Dog Nanny features for $6.99/month.

Can you hear your dog on Furbo?

Reminder: You cannot hear your dog while using the Furbo app's microphone function. This is to avoid loud feedback and echoes that could spook your dog. To hear your dog and the sounds of its environment, stop the microphone function.

How much does Furbo premium cost?

$6.99FDN subscription costCountryFree Trial PeriodMonthly PlanUnited States30 days$6.99

Can two phones connect to Furbo?

While there is no limit on the number of smartphones that can log in using your Furbo account, only 2 can live stream at the same time. Was this article helpful?

How long do you have to return a Furbo?

If you are unsatisfied with your purchase from any of Furbo’s online stores for any reason, you have 30 calendar days from the date of purchase to request a full refund.

Does Furbo have a warranty?

This Limited Warranty applies only to hardware products manufactured by or for Tomofun that can be identified by the "Furbo" trademark, trade name, or logo affixed to them. The Limited Warranty does not apply to any non-Furbo hardware products or any software, even if packaged or sold with Furbo hardware.#N#Manufacturers, suppliers, or publishers, other than Furbo, may provide their own warranties to the end-user, but Furbo, provides their products "as is". Software distributed by Tomofun with or without the Furbo brand name (including, but not limited to system software) is not covered under this Limited Warranty. Tomofun does not warrant that the operation of the product will be uninterrupted or error-free. Tomofun is not responsible for damage arising from failure to follow instructions relating to the product's use. This warranty does not apply:#N#(a) to damage caused by accident, abuse, misuse, flood, fire, earthquake, or other external causes;#N#(b) to damage caused by operating the product outside the permitted or intended uses described by Furbo;#N#(c) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Tomofun;#N#(d) to a product or part that has been modified to alter functionality or capability without the written permission of Tomofun;#N#(e) to consumable and mechanical platform parts unless damage has occurred due to a defect in materials or workmanship;#N#(f) to cosmetic damage, including but not limited to scratches, dents, and broken plastic on ports.#N#(g) any devices that were purchased with unauthorized resellers. Complete list of authorized resellers is provided below:

Shipping Limitations

1 Year Limited Warranty

Exclusions and Limitations

Obtaining Warranty Service

Return Shipping and Handling Within The 1 Year Limited Warranty

Who to contact?