You will only receive a refund if you:
- Please make sure you do not remove the tag or wear the Item (s)
- You may have tried on the item, but must not have broken the returns tag and other labels on the item.
- Complete the ‘Returns Delivery Note’ and place in the package together with the unworn GANNI Item (s) and attach the prepaid returns sticker to the front.
Full Answer
What is Ganni's return policy for sale items?
GANNI Products marked with "Final Sale Item" on the product detail page are not eligible for return or exchange. If you are not fully satisfied with your purchase at GANNI.com you are welcome to return the item to us.
How do I return an item I purchased?
Attach the enclosed return label to the package. If you didn't receive a return label in your order, please reach out to our Customer Service team, and they will be able to provide one for you.
Can I return my order to the store or warehouse?
It's easy and free for you to return to either the store or send your purchase back to the warehouse. You have a 28-day right of withdrawal and it runs from the day the order is received by either you or another person who is at the address.
28 Days Free Returns
If for any reason you are not entirely satisfied with your purchase at GANNI.com, you have the possibility to items in their original selling condi...
How to return
Carefully pack the item(s) you wish to return. All items must be in their original selling condition when received back at the warehouse. Place the...
Refund
When your return has been received by our warehouse you will be notified by email. We will do our best to process your refund as quick as possible,...
QUESTIONS?
If you have any questions or concerns, please feel free to reach out to us. You may use our Contact Form or call +1 (855) 290-0209. Customer Servic...
28 Days Free Returns
If for any reason you are not entirely satisfied with your purchase at GANNI.com, you have the possibility to items in their original selling condi...
How to return
Carefully pack the item(s) you wish to return. All items must be in their original selling condition when received back at the warehouse. Place the...
Refund
When your return has been received by our warehouse you will be notified by email. We will do our best to process your refund as quick as possible,...
QUESTIONS?
If you have any questions or concerns, please feel free to reach out to us. You may use our Contact Form or call +1 (855) 290-0209. Customer Servic...
How long does it take to return a parcel shop?
If for any reason you are not fully satisfied, you can return any purchases within 30 days of receipt, free of charge. Please note that if you selected a ParcelShop for the delivery of your order, the withdrawal period starts the day it was delivered to the pick-up point.
How long does it take to get a refund from Amazon?
When your return has been received by our warehouse you will be notified by email. You will receive a full refund within 14 days from receipt, in the same form of payment originally used for the purchase.
Can I exchange a Christmas gift for another item?
Christmas presents can be exchanged for another item or a credit voucher. If you made your purchase after the 5th of December 2020 you'll have the possibility of returning or exchanging the purchase within 14 days from the day we open our stores again. Refunds will be honored with original receipts.