Full Answer
How much money does the Geek Squad charge per service?
Geek Squad pricing ranges between $39.99 to $329.99 per individual service and $24.99 to $49.99 per user per month for a service plan. Each user can have multiple devices.
How do I cancel my subscription with Geek Squad?
Method 2 Method 2 of 3: Cancelling in Person
- Find your original receipt (s) and Protection Plan ("GSP Plan") contract documents. ...
- Visit the customer service desk at your selected Best Buy store. Tell the clerk that you would like to cancel your Geek Squad Protection Plan.
- Ask the clerk to determine your pro-rated refund amount, if you are owed one. ...
- Confirm that your plan is cancelled. ...
How do I cancel upcoming Geek Squad service?
Cancel Geek Squad Online. You can cancel your plan online by chatting with an agent. Here is how to do it: Go to the Best Buy website. Click on Services in the header. Pick Chat With A Geek Squad Agent from the drop-down menu, Enter your email address and click Chat Now when the Remote Support page loads. Follow the instructions and cancel your ...
How much does Geek Squad make a year?
How much does a Geek Squad Agent make? As of Oct 8, 2021, the average annual pay for a Geek Squad Agent in the United States is $45,316 a year. Just in case you need a simple salary calculator, that works out to be approximately $21.79 an hour. This is the equivalent of $871/week or $3,776/month.
Can I return Geek Squad refurbished items?
Refurbished items can be returned to the store if necessary. You have 15 days from the date of purchase or receipt to return for a full refund. Sorry, there was a problem. Please try again later.
Can you return a refurbished item?
Can I Return Refurbished Items? Yes. The regular return policy applies to refurbished, open-box, and pre-owned products.
Can you return refurbished laptops to Best Buy?
Yes, you can return a refurbished laptop to Best Buy within 15 days of the purchase date.
What is Geek Squad Certified refurbished?
Best Buy Geek Squad According to a Best Buy rep, all Geek Squad Certified refurbished items undergo the same detailed product testing, sanitization, and cosmetic grading process. Best Buy won't refurbish something if it has too much cosmetic damage or if it can't be repaired to Geek Squad standards.
Can you sell a refurbished item as new?
The basic rule for refurbished goods is that once a product is returned, it cannot be sold as new, even if the product was never used. So, any of these items may be lawfully sold as "refurbished" for a fraction of the cost of a new item.
Is refurbished second-hand?
You could say that Refurbished and Second-hand are the same; they have both been used and not bought new. Refurbished, however, differs from second-hand because Refurbished goods are checked and overhauled.
What does Best Buy Certified refurbished mean?
Refurbished products are repaired and restored to a like-new state (may have minor scratches), either by one of Best Buy's in-house repair centers, the manufacturer or a third-party refurbishment company.
Can I return opened laptop to Best Buy?
Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return.
Is it safe to buy a refurbished laptop?
Don't buy any product, refurbed or brand new, that is advertised "as-is" because that takes away any implied warranty a product might have. The buyer risks getting a product that may not even work properly. Simply because a device starts doesn't mean it can go online, get a signal, etc.
Is refurbished better than pre-owned?
Pre-owned is just plain used. Factory refurbished means a certified technician took it apart and fixed whatever was broken or worn out. Refurbished is better. Used is like a car - it's unknown.
Is refurbished as good as new?
Products that are labeled “refurbished” are fully functional but they can't technically be sold as “new” anymore, for reasons that vary by manufacturer. Because of this, they're typically cheaper and you could save hundreds of dollars depending on your purchase.
Is refurbished better than used?
In the majority of cases when buying a second-hand product, refurbished is the way to go. The device will have been returned to a close-to-original condition and will be cheaper than a new model too. Certified Refurbished products go a step further, adding a manufacturer's warranty into the mix.
Can you return a refurbished Iphone?
Apple's refurb store items have the same return policy and warranty as other items sold directly by Apple. Apple's refurb store items have the same return policy and warranty as other items sold directly by Apple.
Can you return a refurbished Apple Watch?
It appears that you are able to return it to a store as long as you purchased the item directly from Apple. Also note that the return period is 14 days. You will have to ship it back. It appears that you are able to return it to a store as long as you purchased the item directly from Apple.
Is Amazon renewed the same as refurbished?
When you see a product on Amazon that says “(Renewed)” in the product name, it means that product is either refurbished, pre-owned, or open-box, and that it has been inspected and tested to work and look like new.
What is Amazon refund trick?
The Amazon refund trick has been around for a few years. You contact Amazon customer service and claim that you have not received the item you ordered or that the item is damaged. Amazon will then issue a refund without requiring you to return the item. So you get to keep the item and its price.
What You Hear
Most of us assume that “refurbishing” a product involves replacing worn parts and taking care of obvious cosmetic damage. But we’ve all gotten “refurbished” products that didn’t last. Your friends at the Geek Squad know this process should be better, so we are making a change.
The Geek Squad Difference
We test every product that comes in, even if it’s only guilty of being the wrong color. If we find anything wrong, we fix it and put it through a series of testing routines to make sure every part works like new. Every refurbished product is also visually inspected for any scratches, scrapes, fingerprints and scuffs.
Do I need to purchase my product from Best Buy to qualify for Geek Squad Protection?
Yes, both your product and the specific Geek Squad Protection Plan need to be purchased from Best Buy.
Can I still buy Geek Squad Protection after I've purchased my product?
Yes, you have 60 days after your purchase to add Geek Squad Protection, including standard Geek Squad Protection Plans, Plans with Accidental Damage from Handling, and Product Replacement Plans. You may add the applicable Plan on your Purchase History page.
When does my Geek Squad Protection coverage start?
Coverage under your Plan begins on the start date, which is date the Plan is purchased or the date you receive the product, whichever is later. There is no waiting period.
What is covered under my Geek Squad Protection Plan?
Depending on which product and Geek Squad Protection Plan you purchased, and also when you purchased it, your coverage will vary. See the complete terms and conditions for full coverage details.
What if I've purchased a Geek Squad Protection Plan and my product fails during the manufacturer's warranty period?
The Geek Squad Protection Plan provides you with benefits that supplement the manufacturer's warranty. Parts and coverage available under the manufacturer's warranty are not covered by the Plan. You can therefore file a claim directly with the manufacturer.
Is there any coverage limit to the protection available under Geek Squad Protection?
Yes, we will either repair, replace or reimburse you in an amount up to the regular retail price of your product at the time of purchase. For products purchased on or after October 7, 2019, they are covered up to the regular retail price found on the receipt at time of purchase, regardless of discounts.
Where can I find details about my existing Geek Squad Protection Plans?
Please see your Memberships, Protection Plans and Subscriptions page for details about each of your Plans.
What is geek squad certified?
The lengths of which a Geek Squad Certified item is, no damage, no client data, factory box, factory accessories, with only one previous owner. Say someone were to buy that Certified item and then return it in the same condition, it will lose its certified status.
What does it mean to get a computer refurbished?
Refurbished usually means that there was a problem with the item that forced the owner to send the machine back and get a replacement. The problem is then fixed, either by replacing a part, or by replacing the entire computer but keeping the same case. Getting a refurb can usually save a few bucks, depending on the age of the computer, but getting a relatively recent refurb may not save you a whole lot.
What does "refurbished" mean?
Refurbished usually means that there was a problem with the item that forced the owner to send the machine back and get a replacement. The problem is then fixed, either by replacing a part, or by replacing the entire computer but keeping the same case. Getting a refurb can usually save a few bucks, dep
Why do geeks have jobs?
95% of Geek Squad have the job because they want to help people and about 70% of them will bend over backwards to help you so long as you don’t talk to them like you own them.
What to do if the box does not agree with the pricing tag?
If the contents of the box, or the condition of the item does not agree with the pricing tag, speak with a manager. If the manager gives you a hard time, get the managers name, take your receipt, and the open box item home, file a customer survey (instructions are on the receipt) noting the problem.
How many times do you reset a device?
If a device can be reset, we do it 3 or 4 times to assure that no previous client data can be recovered.
What happens if you ask for someone's help?
If you come to them and ask for their help, they will do everything they are allowed to do to help.
How to start a return
Return any in-store or online purchase to any Best Buy store. See details below. Find a store
Our promise
We work hard every day to enrich the lives of our customers through technology, whether you come to us online, visit our stores or invite us into your home. If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair.
Extended holiday return and exchange periods
Purchases made Oct. 18, 2021, through Jan. 2, 2022, have an extended return period through Jan.
Return and exchange periods
The below return and exchange period applies for purchases before Oct. 18, 2021 and after Jan. 2, 2022.
Restocking fees
Some items we sell (see below for the detailed list) have a restocking fee if returned by a customer, including My Best Buy® Elite and My Best Buy® Elite Plus customers.
Like-new condition
Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return. Apparel must not be worn or laundered, and its original tags must be attached for us to accept a return.
How to return an item
Gather the purchases you want to return, along with the original contents and packaging.
What is geek squad certified?
Geek Squad Certified Open Box products are available across a wide selection of products, including laptops, phones, wireless audio, cameras, and more. However, there are limited quantities available for each individual product. After each product is sold it is removed from the site.
What is an open box geek squad?
A Geek Squad Certified Open Box product is a returned item that’s been rigorously inspected, tested, cleaned, and certified for resale via our online outlet centre.
Does Best Buy have geek squad?
Yes, all of the regular Best Buy policies apply to Geek Squad Certified Open Box products, including:
Can you get a geek squad if it is like new?
Yes, as close to new as possible. Our Geek Squad agents inspect and clean every product and they'll only certi fy it if they deem it to be like- new.
Does geek squad come with warranty?
All Geek Squad Certified Open Box products come with full warranties, whether it's provided by the manufacturer or Geek Squad.
How long does it take to return a geek squad membership?
Membership Costs – This includes the annual Geek Squad membership. Update: Thanks to employee Kristy who says Geek Squad memberships can be returned within 14 days of purchase. After that they will pro-rate it.
How Does the Best Buy Return Policy Work?
Here’s the skinny so you can actually make the Best Buy return policy work for you.
How Many Days Do I Have to Return Something?
Cell Phones and Devices with a Carrier Contract – 14 days for everyone.
What About a Cash Refund?
Keep in mind that if you pay with cash, and your order is over $800, you’ll have to settle for a corporate check as a refund.
Can I Return an Unopened Video Game?
I had someone in the comments ask if they could return an unopened video game they bought 2 months ago.
What is a completed service?
Completed Services – This refers to services that Geek Squad has completed for you.
What is Best Buy's error?
Best Buy’s Error? – If you’re returning something to Best Buy via mail, and the reason for the return is an error on Best Buy’s part, they’re on the hook for the return shipping charges.
