Full Answer
What is harveynichols' returns policy?
For Harveynichols.com customers James Tanner are pleased to offer a free returns policy. Items must be returned within 14 days of purchase, be in perfect condition and in original packaging.
Where do I send my return to Harvey Nichols?
Our address is Harvey Nichols 1, BOX 632, Northampton, NN4 7UX Attach the pre-paid postage label (found on the Returns Note) to the outside of the original delivery box. If your return is worth over £250 please use the Royal Mail blue insurance label enclosed in your parcel.
How long do I have to cancel my harveynichols order?
You must notify us of your intent to cancel within 14 calendar days from the day after you receive the goods. If you wish to make use of this right, please complete this form and email it to our Customer Services at customerservices@harveynichols.com.
What is navygrey's return policy?
You may return unwanted items within 14 days of receipt for a refund or exchange (stock permitting). Items must be returned in perfect condition, with the Navygrey tag attached and in their original packaging (including the organic cotton bag and wool comb).
Does Harvey Nichols have free returns?
We offer a free collection service for returns service via DPD. We will confirm by email once we have safely received your parcel and a refund has been processed. Please note that we will not accept liability for goods that are not returned by one of the Harvey Nichols return services.
Can you exchange something after 30 days?
If it's broken After 30 days, the retailer can give you a repair or fair replacement, but you're not entitled to a refund.
Can I return something I just bought?
Often, you can return an item for a full refund if you have a receipt. You might also want to exchange the item or ask for store credit. However, the store ultimately decides whether to take the item back and whether to give you something in return.
How long do I have to exchange an item?
Most sellers give instructions on how to return items, and often include returns labels with your order. You usually have 14 days to return the item after telling the seller - check your terms and conditions for how long you have.
Can you return a product if you don't like it?
What if I don't have the receipt? If you can't get hold of the receipt and you're taking an item back simply because you don't like it, the retailer is under no legal obligation to give you a refund – but the retailer may offer you an exchange or a credit note.
What is the best excuse to return an item?
Here are some of the most common reasons for returns, and what you can do about them:#1 | The Customer Bought the Wrong Item.#2 | The Product is No Longer Needed.#3 | The Product Didn't Match the Description.#4 | A Gift Purchase Was Incorrect.#5 | The Product Was Damaged Upon Arrival.More items...•
Can a store refuse to give a refund?
In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.
How do I return online orders?
Most businesses with an online store have a return policy in place....Read the store's return policy. Before you purchase anything, carefully read through the store's policy about how to return something you ordered online. ... Keep the original packaging. ... Take photos of any damage or defects. ... Start the return process ASAP.
What does a 30 days return guarantee mean?
: a promise that the money a person spent on a product will be returned if the product is not good enough The software comes with a money-back guarantee.
What does it mean to return within 30 days?
"A 30-day return policy" means that if you return the goods to the store within 30 days, the store will give you your money back. If you bring the goods back after 30 days, then it is too late.
Does 30 day return policy include shipping time?
The 30-Day Rule for Shipping Goods The 30 Day Rule requires that when a business advertises shipping its goods within a certain time frame, the business must have a reasonable basis for stating so. If you don't make a statement regarding shipping time, you must ship within 30 days--thus, the 30-Day Rule.
Can I exchange clothes at Zara after 30 days?
The ZARA return policy will not give a full refund after 30 days. However, ZARA will give a merchandise credit to be used at ZARA retail stores if you have the original receipt. In addition, the tags must be intact, and the merchandise must be new, unwashed, unworn, and unaltered.
How long does it take for a refund to be processed?
Card refunds can take up to 10 working days to be processed by your bank. This varies greatly between card issuers and unfortunately we are unable to influence this. You can also obtain a full refund of your order, excluding shipping costs by returning your order to one of our stores.
How long does it take for a credit card to refund?
Card refunds can take up to 10 working days to be processed by your bank. This varies greatly between card issuers and unfortunately we are unable to influence this.
How long does it take to get a certificate of postage?
Post the parcel at any Post Office and obtain a Certificate of Posting within 14 days of receiving your order.
How to return items in original packaging?
Pack the item (s) you wish to return in their original condition, with the original packaging, in a single box. Seal the box
Is the free returns service separate from the consumer contract?
Please note that the free returns service is separate from and an alternative to your right to cancel your order under the Consumer Contract Regulations 2013. This right is dealt with separately in our Cancellations section.
Can you return an item purchased in a store?
For any item bought in our stores, please return the item (s) along with your receipts at any till point and the customer service agents will be happy to help you.
When will gift receipts be refunded?
Gifts purchased between Thursday 12th November 2020 and Sunday 20th December 2020 can be refunded or exchanged until Monday 4th January 2021 with a valid gift receipt.
How long does it take to get a refund for a faulty item?
If any item you purchase is faulty, you have the right to reject the goods and have them replaced or refunded within 30 days or if the fault occurs within 6 months you have the right to claim a free repair or replacement.
Can you return swimwear without a hygiene strip?
Swimwear should be tried on over underwear without removing the hygiene strips. Returns will not be accepted if this strip is removed or if the items are soiled, they may be returned to you.
Can shoes be returned unmarked?
All shoes should be tried on a carpeted surface before wear. Shoes should be returned unmarked and in their original, undamaged shoe box. Shoes that are returned without their original packaging or with marks may not be accepted and returned to you.
Can you return Harvey Nichols?
Returns that are damaged, soiled, worn or altered may not be accepted and could be sent back to you.
How long does it take to return a Gushlow and Cole order?
Returning your order If your items are unsuitable, you may return any unwanted item (s) within 14 days of receipt for a refund. Items must be new, unworn, undamaged and returned along with all original labels and packaging. We offer a complimentary returns service on each order. If you are unhappy with your purchase and would like to return an item then please complete our returns form, located within your Gushlow & Cole package and follow the instructions below.
How long do you have to return a Lene Bjerre product?
“Right of return You have 14 days to return or cancel your order when you shop at Lene Bjerre’s web shop. The right of return starts from the same day you receive the item. The right of return can only be exercised if the product is returned in the same condition in which it was received and if the labels and packaging are intact. If you wish to return your purchase, we will transfer the money to your bank account within 14 days once we have received the product and checked that it meets the rules for cancellation. It is free to return the purchase as the postage is prepaid. The items should be returned with a completed return form. On the return form, you can see what information we need from you. The item should be sent to: Lene Bjerre Design A/S Skalhuse 10 DK - 9240 Nibe Att: Exchange & Refund
How long does it take for Bluesmart to replace a product?
A replacement product assumes the remaining warranty of the original Product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When a Product is exchanged, any replacement item becomes your property and the replaced item becomes Bluesmart's property.
How long does it take to get a refund from Bobbies?
You may return unwanted items within 14 days of receipt for a refund. The item must be returned in perfect condition and in original packaging. Bobbies offers free returns on all items purchased with HarveyNichols.com.
How long does it take to return an item to Armorial?
The right of withdrawal is without penalty. If use of this right by the Customer, the Product must be returned to Armorial within 14 (fourteen) days (beginning on the date of receipt of the Products). Beyond this period of fourteen (14) days, the sale is firm and final. The Product must be returned in its original packaging, in its original condition, new, unused. The refund shall be subjected to Armorial could recover the products originally delivered. Unless otherwise agreed by the Customer, Armorial will make the reimbursement using the same means of payment as one that has been used for the transaction. Armorial offers free returns on all items purchased with HarveyNichols.com. Please email katerina@armorial.co.uk to let us know why you are returning the goods and we shall issue a returns label and number. As soon as you receive a free return label please re-package items and take to your local post office. Please keep a record of the returns tracking number. If you have any questions please contact us at: katerina@armorial.co.uk The non-compliance by the Customer of these Terms, Armorial will not make the refund of products concerned. In all cases, the return costs are born by Armorial if the Product delivered to Customer is different from the product ordered or if it is delivered damaged
How long do you have to return earrings?
You may return any unwanted items within 14 days of receipt for a full refund. The item must be returned in perfect condition and in its original packaging.. Due to hygiene reasons we are unable to accept the return of earrings.
How long does it take to return Aya silk?
the goods are returned to the original purchase location within 14 days of the original purchase date. Returns outside these time frames may be accepted at the sole discretion of Aya Silk proof of purchase to Aya Silk’s satisfaction is provided, in the form of the Aya Silk’s transactional receipt or invoice; and the items are in their original condition, meaning that: all tags are still intact; the items are in their original packaging; and the items have not been worn, altered, damaged or washed (this includes shoes returned with sole markings or scratches).
What data does Harvey Nichols collect?
When you use our Rewards by Harvey Nichols app, to ensure that the app can operate and provide its features to you, the provider of your phone may collect technical data . The data is automatically collected and transmitted to us from your mobile device during your use of the app and may include: (i) device name (e.g. “Apple iPhone 11” or “Samsung Galaxy S9”); (ii) operating system and version; (iii) system language; (iv) general device data, such as voice and regional settings; (v) IP address of the terminal; (vi) date and time of use; and (vii) application ID to identify your installation of the app (“Usage Data”).
Where are Harvey Nichols stores?
Harvey Nichols Regional Stores Limited (company no: 04351230), which operates the Harvey Nichols stores in Edinburgh, Manchester and Leeds. Harvey Nichols Pension Scheme, which administers the Defined Benefit Scheme of the Harvey Nichols Group.
Why do we review our privacy policy?
We regularly review this Privacy Policy to ensure that we are always being transparent about the ways in which we use your personal data, and that is accurately reflects our business practice, applicable laws, and regulations.
How long do we retain personal data?
In respect of personal data that we process in connection with the supply of our Services, we may retain your personal data for up to six years from the date of supply of the relevant Services and in compliance with our data protection obligations. We may then destroy such files without further notice or liability.
How long do we keep personal information?
We only keep your personal data for as long as is necessary to fulfil the purpose for which it was collected, or to comply with any legal, regulatory, or reporting obligation or to defend or take legal action.
Does Harvey Nichols require a username?
Our Sites and Services, including Rewards by Harvey Nichols, may enable or require you to register a member’s account with us to gain access to additional features and receive exclusive member offers. We will ask all prospective applicants to complete the registration form, providing a username, email address and password and may ask for other identifiers, including applicant’s physical address, telephone number and date of birth.
Do we collect personal data?
We collect and maintain personal data that you submit to us for the purposes of supplying Services (including goods that you have ordered) that you have requested from us via our Sites or in our Stores. We may collect and process your personal data whether you are interacting with us, on your own behalf or on behalf of any organisation that you represent.