Return Policy
- You must receive a RMA number from Helix before shipping the product to us.
- The merchandise must be returned within the Satisfaction Period specified.
- Products returned without a RMA number will not be refunded or credited and will be discarded.
- Your return shipment must be postmarked no later than two (2) weeks after we have provided your RMA number.
Full Answer
Are helix mattress returns free?
Return logistics, including Standard Mattress, LUXE Mattress, Foundation, or Bed Frame removal, is free and will be scheduled by the Helix team.
How many times can you return a helix mattress?
With our 100-Night Sleep Trial, you're able to try your mattress for 100 nights to decide if it's right for you. If after our 30-day break-in period you find that you don't love your Helix mattress you can return it within those 100 nights.
Can you return opened mattress?
If the mattress has been unopened the customers can return it for 30 to 100 days. However, if you have unpackaged your mattress you can still return them within 30 days of purchase.
Do Helix mattresses sag?
My helix isn't perfect but it's a whole lot better than what I was sleeping on before. After a couple months I've noticed a little sagging on the side I typically sleep but overall I love my mattress, sound investment.
How long do Helix mattresses last?
–10 yearsHow long does a Helix mattress last? Helix does not state how long a person can expect their mattresses to last. However, most mattresses are usable for 7–10 years. The company also offers a 10-year warranty for their standard mattresses and a 15-year warranty for their Luxe models.
Is Helix mattress a good company?
Helix is one the best mattress companies for couples because they give you so many options and offer hybrid beds that perform well in both of these categories.
Can I return a mattress if I don't like it?
Most mattress-in-a-box companies have offered free, simple returns during a long “try it out” period. If you don't like the bed, you can return it and get your money back. Seems easy, so I tried it. I had bought a mattress from a company called Tulo, but wanted to swap a medium-firmness model for a firm one.
What are my rights to return a mattress?
Returning a mattress bought in store. No matter how uncomfortable it is, if a mattress bought in a physical shop is not actually faulty or damaged, you can only return it if the retailer has a returns policy – which isn't a legal requirement.
How do I return a rolled mattress?
Depending on where you buy your bed, you'll have a couple of options:The company will send a truck to pick up your unwanted product. They'll either take it to a donation center or back to their warehouse. ... You may have to re-box your mattress and prepare it for shipment yourself. This task is often a two-person job.
Is Helix mattress good for heavy people?
The Helix PLUS mattress is a solid choice for heavy people. It is designed to support heavier weights and its durable, high-density foams shouldn't sag too quickly. Larger back sleepers, stomach sleepers, and much heavier side sleepers will like what they find with the Helix PLUS.
Is Helix mattress toxic?
Our Product Certifications This program guarantees that they are made without any harmful chemicals including ozone depleters, PBDE flame retardants, mercury, lead, heavy metals, formaldehyde, and have extremely low impact on indoor air quality.
Do Helix mattresses sleep hot?
Helix uses materials that trap less heat and allow for better airflow throughout your mattress. Our mattresses are true hybrid constructions that feature 6” of individually wrapped coils and materials designed for extra breathability.
Where does Helix ship from?
All Helix products are shipped via FedEx Ground from our facilities across the US. Please note that each item in your order will ship separately and you will receive separate tracking for each item once they are completed in production. Was this article helpful?
How soft is the helix Sunset Luxe?
How Firm Is The Helix Sunset Luxe Mattress? On a firmness scale of 1-10, the Helix Sunset Luxe is a 5.5/10. The industry standard for medium-firm is 6.5/10, so the Helix Sunset Luxe is definitely softer than average. The mattress features plush materials right on top that really let you sink in.
How do I cancel my Helix order?
Please include your order number, which you can find in your confirmation email....If for any reason you need to cancel your order please fill out our contact form by:Selecting Order Questions & Updates under How can we help today?Update My Order under What can we help with?Cancel My Order under What needs updating?
Does Helix mattress ship to Hawaii?
Helix makes its products available to individuals who are 18 and over who reside in the United States, and only ships to addresses within the continental United States, Alaska, and Hawaii.
How long is the Helix mattress warranty?
All mattresses sold by Helix Mattress come with a 1-year warranty. So, you see how they trust their mattresses as well as in their durability.
How long do you have to try a Helix mattress?
One of the best things about buying a new mattress at Helix Mattress is that you will be able to try it out for 100 nights. The company offers this trial period for every mattress they sell. After all, the adjustment f your body to a new mattress may not be as simple or easy as you might think and it may take you a while. So, you have 100 days to try the mattress out and see if you can comfortably sleep on it and have all the support that you need to have a restful and good night sleep.
Is Helix Mattress a good company?
While Helix Mattress is a good overall company, it really pays off to see how the Helix Mattress return policy actually works. After all, you are about to spend a little fortune on a new mattress and the last thing you want is to want to return it and you just don’t know how or what to expect.
Why Does Helix Offer a Sleep Trial? How Does it Work?
Since all new mattresses have a break-in period, we require customers to keep the mattress for 30 days before initiating a return to ensure the mattress actually isn't the right one for them. During this time, toss, turn, and get comfortable on your new mattress. It's yours, so treat it that way!
Does Helix have a 100 night sleep trial?
At Helix, we stand behind our sleep science and the quality of our products. That’ s why we give you the 100 Night Sleep Trial. But any new mattress has an adjustment period. Here’s what to expect as you get to know each other.
What is the warranty on a Luxe mattress?
Your Standard Mattress is covered by a limited, 10-year warranty (the "Standard Mattress Warranty"). Your LUXE Mattress is covered by a limited, 15-year warranty ( the “LUXE Mattress Warrant y”). Your Foundation is covered by a limited, 5-year warranty (the "Foundation Warranty"). Your Protector is covered by a limited, 1-year warranty (the "Protector Warranty"). Your Bed Frame is covered by a limited lifetime warranty (the “Bed Frame Warranty”). Your Pillow is covered by a limited 1-year warranty (the “Pillow Warranty”). Your Sheets are covered by a limited 3-year warranty (the “Sheets Warranty”). Your Adjustable Base is covered by a limited 1-year full, 3-year limited, and 25-year limited warranties (the “Adjustable Base Warranty”). Your Cover is covered by a limited, 1-year warranty (the “Cover Warranty”). Your Wedge Pillow is covered by a limited, 1-year warranty (the “Wedge Pillow Warranty”). Your Plush Mattress Topper is covered by a limited 1-year warranty (the “Plush Mattress Topper Warranty”). Your Weighted Blanket is covered by a limited 1-year warranty (the “Weighted Blanket Warranty”). Your Cool Pad is covered by a limited 1-year warranty (the “Cool Pad Warranty) (collectively “Product Warranties”). If there is an issue with any of your Products, then please review the Warranty page and e-mail us at help@helixsleep.com. The Product Warranties are incorporated by reference into these Terms. To the extent there is a conflict between the terms of the Product Warranties and these Terms, the terms of the Product Warranties will govern with respect to Products purchased from Helix.
How long does it take to return a Helix mattress?
After a return is requested within the 100 night trial period, Helix requires pickup and removal of the mattress within 45 days after the end of the 100 day trial period. Customer failure to respond and/or schedule a pickup past 45 days will result in voiding eligibility for return.
How to notify Helix of a breach?
If you have any reason to believe that your account information has been compromised or that your account has been accessed by a third party, you agree to immediately notify Helix by e- mail to info@helixsleep.com. You will be solely responsible for the losses incurred by Helix and others due to any unauthorized use of your account.
What is a DMCA notice?
The Digital Millennium Copyright Act of 1998 (the "DMCA") provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that materials posted on the Site infringe your copyright, you (or your agent) may send Helix a "Notification of Claimed Infringement" requesting that the material be removed, or access to it blocked. The notice must include the following information:
What is the maximum liability of the released parties?
TO THE FULLEST EXTENT POSSIBLE BY LAW, THE RELEASED PARTIES’ MAXIMUM LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE SITE OR YOUR USE OF HELIX CONTENT, REGARDLESS OF THE CAUSE OF ACTION (WHETHER IN CONTRACT, TORT, BREACH OF WARRANTY, OR OTHERWISE), WILL NOT EXCEED $100.
What is data mining?
use data mining, robots, or other data gathering devices on or through the Site; post incomplete, false, or misleading information, impersonate another person, or misrepresent your affiliation with a person or entity; disclose personal information about another person or harass, abuse, or post objectionable material ;
What happens if you send us a creative idea?
Please be advised, however, that if you send us creative ideas, suggestions, inventions, or materials ("Creative Ideas"), we will (a) own, exclusively, all now known or later discovered rights to the Creative Ideas; (b) not be subject to any obligation of confidentiality and will not be liable for any use or disclosure of any Creative Ideas; and (c) be entitled to unrestricted use of the Creative Ideas for any purpose whatsoever, commercial or otherwise, without compensation to you or any other person.
How long is the Helix mattress protector warranty?
Your new Helix Mattress Protector is covered by a 1 year limited warranty. This limited warranty gives you specific legal rights, and covers all manufacturing defects. You may also have other rights, which vary from state to state. If you think you need to claim your warranty, please let us know!
How long does Helix warranty last?
Helix warrants the Standard Mattress in its original packaging sold to you against the defects in material and workmanship set forth below ("Defects") for a period of 10 years from the time your Standard Mattress is purchased by you, when the Standard Mattress is used normally for its intended purposes.
What does warranty not cover on mattress?
Any manufacturing defect in the assembly of the Mattress Cover. This limited warranty does not cover the following: A normal increase in softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the Mattress. Comfort preference beyond the 100 day risk free trial period.
How long is the Helix Foundation warranty?
5 Year Limited Foundation Warranty. Your new Helix Foundation is covered by a 5 year limited warranty. This limited warranty gives you specific legal rights, and covers all manufacturing defects. You may also have other rights, which vary from state to state.
How long does it take to return a pillow to Helix?
In the event of a Defect and in order to get the benefit of this limited warranty, you must return your Pillow to Helix within five (5) days of registering the claim, at your cost, and provide Helix with proof of the original date of purchase. You are responsible for all shipping and transportation costs associated with replacing a Pillow. In the event that the Pillow is proven to have a Defect, Helix will reimburse you for shipping costs up to thirty (30) dollars. Pillow must be sent to the address set forth at the end of this limited warranty. Helix will replace and ship your Pillow back to you.
How long does it take to return a Helix bed frame?
In the event of a Defect and in order to get the benefit of this limited warranty, you must return your Bed Frame to Helix within five (5) days of registering the claim, at your cost, and provide Helix with proof of the original date of purchase. You are responsible for all shipping and transportation costs associated with replacing or repairing a Bed Frame. In the event that the Bed Frame is proven to have a Defect, Helix will reimburse you for shipping costs up to thirty (30) dollars. Bed Frame must be sent to the address set forth at the end of this limited warranty. Helix will replace and ship your Bed Frame back to you.
Who makes plush mattress toppers?
This limited warranty extends to plush mattress toppers manufactured by Helix Sleep, Inc. ("Helix ") and purchased directly from Helix or Helix's authorized retailers (the "Plush Mattress Toppers"). Plush Mattress Toppers are designed to work on any mattress.
