helix sleep return policy

Helix offers free returns or exchanges for 100 days, but you’re limited to two returns per household. Since new mattresses do have a bit of a break-in period, Helix requires you to sleep on your new mattress for at least 30 days. After this period, you can return the mattress for a full refund or a different mattress.

Full Answer

How easy is it to return a helix mattress?

But if you find that you're unhappy with your Helix for any reason within your 100 night trial period, you can reach out to our team of Sleep Specialists who make the return process simple. They'll walk you through the process step by step, arrange a mattress pickup, and refund you in full once the removal is complete.

Does Helix charge to return mattress?

We are happy to arrange this pickup appointment with our partners in your area and we will cover any costs associated with the pickup or return process. Returns within trial are completely free to customers. The timeline for returns varies by your location.

What does Helix do with returned mattresses?

Helix tries their best to donate returned mattresses to charities and housing facilities in your community. When state laws do not allow donating used mattresses, Helix sends mattresses to recycling centers so they don't sit in landfills.

Are Helix mattresses Flippable?

Helix Kids Mattress Review Breakdown The Helix Kids Mattress is a flippable hybrid mattress made specifically for children. With a medium soft (4) feel on one side and medium firm (6) on the other, Helix designed the bed to meet the needs of young sleepers from 3 to 12 years old.

Can you return a mattress if you don't like it?

Most mattress-in-a-box companies have offered free, simple returns during a long “try it out” period. If you don't like the bed, you can return it and get your money back.

How long do Helix mattresses last?

–10 yearsHow long does a Helix mattress last? Helix does not state how long a person can expect their mattresses to last. However, most mattresses are usable for 7–10 years. The company also offers a 10-year warranty for their standard mattresses and a 15-year warranty for their Luxe models.

Can you really return a mattress?

3:346:57How To Return A Bed In A Box Mattress (FULL GUIDE) - YouTubeYouTubeStart of suggested clipEnd of suggested clipIn this case most mattress companies will actually require you to take the used mattress to aMoreIn this case most mattress companies will actually require you to take the used mattress to a donation center yourself. And then provide a donation receipt in order to get your full refund.

How do I return a rolled mattress?

Depending on where you buy your bed, you'll have a couple of options:The company will send a truck to pick up your unwanted product. They'll either take it to a donation center or back to their warehouse. ... You may have to re-box your mattress and prepare it for shipment yourself. This task is often a two-person job.

How do I return a mattress that came in a box?

You'll need to contact the company you bought the mattress from when you decide to return it. Online mattress companies don't expect their customers to actually ship the mattress back to them.

Do I need to rotate helix mattress?

Because our mattress is built to last, you do not need to rotate the mattress. However, you are welcome to if you'd like! For those with a LUXE, the zoned lumbar region is positioned across the middle of the mattress so rotating it will not affect where the extra support is.

Is Helix mattress toxic?

Our Product Certifications This program guarantees that they are made without any harmful chemicals including ozone depleters, PBDE flame retardants, mercury, lead, heavy metals, formaldehyde, and have extremely low impact on indoor air quality.

Does Helix midnight sleep hot?

The temperature of the Helix Midnight mattress was particularly impressive, and none of our reviewers felt overheated during sleep. The hybrid construction features an 8-inch layer of coils that allows for decent airflow, while the breathable cover keeps the surface cool to the touch.

Where do Helix mattresses ship from?

All Helix products are shipped via FedEx Ground from our facilities across the US. Please note that each item in your order will ship separately and you will receive separate tracking for each item once they are completed in production. Was this article helpful?

Can helix mattress be used on adjustable beds?

The Adjustable Base is designed with a sturdy wood foundation that will provide the perfect amount of support beneath your Helix mattress. Plus, thanks to the individually wrapped coils in every Helix mattress model, your Helix will work great in any position on the base.

How soft is the helix Sunset Luxe?

How Firm Is The Helix Sunset Luxe Mattress? On a firmness scale of 1-10, the Helix Sunset Luxe is a 5.5/10. The industry standard for medium-firm is 6.5/10, so the Helix Sunset Luxe is definitely softer than average. The mattress features plush materials right on top that really let you sink in.

How do I cancel my Helix order?

Please include your order number, which you can find in your confirmation email....If for any reason you need to cancel your order please fill out our contact form by:Selecting Order Questions & Updates under How can we help today?Update My Order under What can we help with?Cancel My Order under What needs updating?

Why Does Helix Offer a Sleep Trial? How Does it Work?

The 100 Night Sleep Trial is our guarantee that comes along with your Helix Mattress purchase. Since all new mattresses have a break-in period, we require customers to keep the mattress for 30 days before initiating a return to ensure the mattress actually isn't the right one for them.

OK, Tell Me More About The Break In Period

Many sleepers find that there is an adjustment period during the first few weeks with a new mattress, including our Helix Mattresses. This is especially true if you’ve been sleeping on an older mattress that your body has had a lot of time to get used to.

The End of the Sleep Trial

If you're like most Helix customers, you’ll be sleeping so well you won’t even know the 100 Night Sleep Trial is over. But if you find that you’re unhappy with your Helix for any reason within your 100 night trial period, you can reach out to our team of Sleep Specialists who make the return process simple.

Still Have Questions? That's OK!

If you have additional questions about Helix products, your order, etc, please take a look at our Support page. If you'd like to contact the Helix Customer Service team, please fill out this form or email help@helixsleep.com.

How long does it take to return a Helix mattress?

After a return is requested within the 100 night trial period, Helix requires pickup and removal of the mattress within 45 days after the end of the 100 day trial period. Customer failure to respond and/or schedule a pickup past 45 days will result in voiding eligibility for return.

What is the relationship between Helix and you?

These Terms and the relationship between you and Helix will be governed by the laws of the State of New York without regard to its conflict of laws provisions. You and Helix agree to submit to the personal and exclusive arbitration of any disputes relating to your use of the Site under the rules of the American Arbitration Association. Any such arbitration, to the extent necessary, will be conducted in New York County in the State of New York. You covenant not to sue Helix in any other forum.

What happens if you return a bundle?

If you return one or more items from a bundle, and the discount you received is less than the unit price (s) of the item (s) you wish to return, you will be refunded the unit price (s) of the item (s) you wish to return less the discounted amount, per the terms of each product’s return policy .

Can you post reviews on Helix?

From time to time, Helix may allow you to post reviews, comments, photos, or similar materials on the Site, via email, or through other communications (collectively, "Reviews"). We welcome your comments regarding our products and services, including our Site and Products. However, any Reviews you submit to Helix must not harass, slander, malign, libel, defame, threaten, or otherwise violate any rights of any third-parties and must not include any profanity, obscene, indecent, pornographic, defamatory or unlawful material.

How long does it take to return a Helix bed frame?

In the event of a Defect and in order to get the benefit of this limited warranty, you must return your Bed Frame to Helix within five (5) days of registering the claim, at your cost, and provide Helix with proof of the original date of purchase. You are responsible for all shipping and transportation costs associated with replacing or repairing a Bed Frame. In the event that the Bed Frame is proven to have a Defect, Helix will reimburse you for shipping costs up to thirty (30) dollars. Bed Frame must be sent to the address set forth at the end of this limited warranty. Helix will replace and ship your Bed Frame back to you.

How long does it take to return a pillow to Helix?

In the event of a Defect and in order to get the benefit of this limited warranty, you must return your Pillow to Helix within five (5) days of registering the claim, at your cost, and provide Helix with proof of the original date of purchase. You are responsible for all shipping and transportation costs associated with replacing a Pillow. In the event that the Pillow is proven to have a Defect, Helix will reimburse you for shipping costs up to thirty (30) dollars. Pillow must be sent to the address set forth at the end of this limited warranty. Helix will replace and ship your Pillow back to you.

How long is the Helix mattress protector warranty?

Your new Helix Mattress Protector is covered by a 1 year limited warranty. This limited warranty gives you specific legal rights, and covers all manufacturing defects. You may also have other rights, which vary from state to state. If you think you need to claim your warranty, please let us know!

How long does Helix warranty last?

Helix warrants the Standard Mattress in its original packaging sold to you against the defects in material and workmanship set forth below ("Defects") for a period of 10 years from the time your Standard Mattress is purchased by you, when the Standard Mattress is used normally for its intended purposes.

What does warranty not cover on mattress?

Any manufacturing defect in the assembly of the Mattress Cover. This limited warranty does not cover the following: A normal increase in softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the Mattress. Comfort preference beyond the 100 day risk free trial period.

How long is the Helix Foundation warranty?

5 Year Limited Foundation Warranty. Your new Helix Foundation is covered by a 5 year limited warranty. This limited warranty gives you specific legal rights, and covers all manufacturing defects. You may also have other rights, which vary from state to state.

Who makes Helix pillows?

This limited warranty extends to pillows manufactured by Helix Sleep, Inc. ("Helix") and purchased directly from Helix or Helix's authorized retailers (the "Pillows"). Pillows are designed to work on any mattress.