Full Answer
Can I get a refund from hockerty?
After investigation they agreed hockerty were at fault, however they have very little powers, the next step would be Justice of the Peace or a civil court action (which they supported). However, after arbitration with my credit card company a refund was finally provided.
Does hockerty have good customer service?
Overview Hockerty has a consumer rating of 2.82 stars from 215 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Hockerty most frequently mention customer service, poor quality and credit card problems. Hockerty ranks 9th among Suits sites.
What happened to hockerty's perfect fit guarantee?
Instead of correcting these issues, as promised in their "perfect fit guarantee", Hockerty refunded the money we paid for the custom lining and functioning buttonholes and claimed that we never ordered them. They also refuted our claim about the fit by saying that their manager said it looked fine.
What is hockerty?
Founded in 2008, Hockerty is the e-commerce leader in custom suits and custom dress shirts, as we offer our customers complete freedom to design their own clothes by choosing from a wide range of styles and fabrics.
Can I return a Hockerty suit?
No problem. We'll remake it for you. If the garment requires only a few adjustments in order to fit you perfectly, take it to a local tailor: we will reimburse this expense up to 25% of the value of the garment.
Where is Hockerty based?
Zürich (Switzerland)Our team of more than 60 people based in Zürich (Switzerland) with offices in Barcelona and Shanghai work hard to bring new custom made products to you.
Is Hockerty safe?
Hockerty has a consumer rating of 2.54 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Hockerty most frequently mention customer service, poor quality and credit card problems. Hockerty ranks 56th among Suits sites.
Who owns Hockerty?
Alberto GilHockerty was created by three young entrepreneurs at their early 20s as they realised it was difficult to find affordable tailor-made clothing. Like most other startups, they started from their own bedroom with money borrowed from friends and family.
How long does it take to get Hockerty suit?
The average delivery time is 15 days from the date of payment.
Does Hockerty deliver in Canada?
We ship globally to all countries* We are the fastest company in the industry.
How long does it take to log in to a hockerty account?
Log in to your HOCKERTY user account within 7 days from receiving your garment.
How to open support ticket on Hockerty?
Log into your Hockerty account, go to "Open Support Ticket" and attach the invoice and the description.
What is the perfect fit guarantee?
PERFECT FIT GUARANTEE. All Hockerty garments are hand-made under strict quality control to provide you with a perfectly fitted garment. In rare occasions your product may not have the right fit - that's why we created the Perfect Fit Guarantee.
Does Hockerty cover alteration costs?
At Hockerty we know that fit matters. If against all odds, your garment does not fit you properly we will cover some of the alteration costs made by your local tailor or, alternatively, we will make a new garment for you
Refund Policy
We will accept returns on any resalable stock items. Simply call 800.451.5739 or email service@hockertsales.com to obtain a return authorization (RA) number and send the item back to us using the address listed below.
Shipping Policy
Most orders placed by 3pm CST ship the same day. We determine the most efficient shipping carrier for your order. Carriers that may be used are: UPS, FedEx or Spee-Dee Delivery.
Polo shirts
Our approach to fashion brings together the convenience of online shopping and the experience of having clothes custom made. This allows us to offer you a great product at the best price through a touchless experience.
About Hockerty
Founded in 2008, Hockerty is the e-commerce leader in custom suits and custom dress shirts, as we offer our customers complete freedom to design their own clothes by choosing from a wide range of styles and fabrics.
When was Hockerty founded?
Founded in 2008, Hockerty is the e-commerce leader in custom suits and custom dress shirts, as we offer our customers complete freedom to design their own clothes by choosing from a wide range of styles and fabrics.
What is Hockerty's mission?
Our mission is simple: to give people the freedom to choose their own style and reveal their personality through their outfit. Every day. At an affordable price.
How many stars does Hockerty have?
Hockerty has a consumer rating of 2.82 stars from 215 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Hockerty most frequently mention customer service, poor quality and credit card problems. Hockerty ranks 9th among Suits sites.
Does Hockerty make you jump hoops?
Hockerty also makes you jump "hoops" and asks for pictures. After slow replies once you open a ticket, they will eventually offer to remake shirt. But this is the "kicker," the customer has to pay for the shipping to send the original shirts that made in the wrong size (keep in mind, it was their fault).
How much is the return shipping fee for Pure Hockey?
When your return is processed, a return shipping fee of $8.99 will be deducted from your refund.
How long does it take to get a used item back?
Most used items may be returned within 30 days, with a few exceptions (see “Used Items – Exceptions” below)
How long does it take to get a refund from a credit card company?
Once the return is processed, it may take up to 14 business days for your credit card company to post the refund to your account.
How long does it take to get a refund from a used item?
You can return any unused product at any time. If you are not 100% satisfied with the performance or fit of any used item, return it with a receipt within 30 days for a full refund.
Can you return hockey sticks?
Yes! If you are unsatisfied with a product, you have 30 days to return it for a full refund, excluding hockey sticks, hockey shafts, replacement stick blades, jocks, custom items and apparel. I have baked and/or sharpened my skates.
Can you return custom merchandise?
Custom merchandise of any kind cannot be returned.
