Did IKEA Change Return Policy?
I just noticed the US return policy was changed effective October 22, 2020. The IKEA US website states that new & unopened products can be returned within 365 days. Open products must be returned within 180 days.
Will IKEA accept returns after a year?
If you're not totally satisfied with your IKEA purchase you can return new and unopened products within 365 days, together with your proof of purchase, for a full refund. You may also return open products within 180 days, with your proof of purchase, for a full refund.
Is IKEA lenient on returns?
IKEA will allow you to return any unopened, new product within a year (365 days) as long as you have proof of purchase. Not only that, but you can get a full refund.
How long do you have to return to IKEA?
365 daysHow long is the IKEA return policy period? That's why we give you 365 days to return your purchases.
Can I return at IKEA without receipt?
If you don't have your receipt, IKEA can try to use one of the following methods to find your purchase: Credit or debit card, gift card number, or an order number (if applicable).
How good is IKEA return policy?
365 days to change your mind If you're not completely satisfied, or simply just change your mind, you can return your products within 365 days. You can return any product, even if you assembled it, as long as it's in unused and in re-saleable condition. Please provide proof of purchase and, if possible, the packaging.
How do I return a large item to IKEA?
You can return your item to any IKEA store with proof of purchase and ideally with the original packaging. Obviously many items sold by IKEA are large so may require a pickup, which they are able to arrange for you - but this option is not available in all areas so you will need to contact IKEA.
Can I return IKEA furniture without packaging?
IKEA accepts returns without the original packaging within 180 days of purchase provided the item is complete and in good condition. Valid photo ID and proof of purchase are required. Typically, a full refund is given for returned items if they are in good condition even if the original packaging is missing.
Can I return an IKEA item to any store?
Exchange items at any IKEA store by bringing your merchandise, photo ID, receipt (or online order confirmation) and the card you used for the purchase.
Can you return damaged items to IKEA?
Regardless of your issue, you can always visit your local IKEA store and we will find a solution for you. If your item is damaged, bring you damaged item and proof of purchase. If you are missing an item, bring you order confirmation.
How do I return a large item to IKEA?
You can return your item to any IKEA store with proof of purchase and ideally with the original packaging. Obviously many items sold by IKEA are large so may require a pickup, which they are able to arrange for you - but this option is not available in all areas so you will need to contact IKEA.
365 days to change your mind
We will be happy to give you a full refund by the same method as your original payment for products that are returned with proof of purchase in new, unused and re-saleable condition and with the packaging. Smaller orders and articles with a total weight of less than 10kg, and can fit in a parcel of 60x50x50cm or less, can be returned using CollectPlus.
Love it or exchange it
It takes time for you and your new mattress to get used to each other. That's why we give you 90 days to be sure you're compatible. If the chemistry isn't right, simply come back and choose another mattress. When you've found your perfect match, you can sleep easy for years to come with our free 25-year guarantee.
Save time with your in-store return
The terms and conditions set out in this return policy apply to all goods purchased from an IKEA store or via the IKEA website in Australia. This includes any purchases made via phone.
How to return
Return to any IKEA store (excluding IKEA planning studios) for free 7 days a week.
Mattress exchange policy
Exchange your mattress or mattress pad once within 365 days of your original purchase if you don’t love it.
Good to know
Exchanges and refunds can be given where goods are faulty (other than any fault that was clearly communicated to you, or which ought to have been revealed by an examination of the product at the time of purchase), wrongly described, different from a sample shown to you, or does not perform the function.
It's OK to change your mind
It’s OK to change your mind. If you’re not totally satisfied with your IKEA purchase, you can return it within 365 days, together with proof of purchase, for a full refund. Refunds will be made in the same form of payment originally used to make the purchase.
Love it or exchange it
When it comes to mattresses, we offer something special. It is important to us that you love your new mattress. So, if after a while you discover that it is too firm or too soft, just bring back the mattress and try out a new one. There's no rush. Provided the goods are not found by IKEA to be dirty, marked, damaged, or abused.
No-nonsense return policy
Return the unassembled item in its original packaging within 365 days, together with your receipt for either an exchange or a full refund.
How long is the return policy for 2020?
It's essentially going back to what it used to be, and all I can say it's about time. The return policy used to be 90 days, un-used/original condition. Items that were used or returned assembled got store credit.
When will the 365 day return policy end?
Anything purchased before Oct 22, 2020 will still be under the old 365 day return policy.
