JCPenney Return Policy @jcpenney.com [Return + Exchange]
- About JCPenney Return Policy. JCPenney return your product within 45 days from the time you made your purchase. ...
- Return Methods. You can return your product in two way. ...
- Exchange. JCPenney Exchange policy is simple and no longer process is included except one fact that you cannot buy a completely different product than your returned product.
Does JCPenney offer free returns?
To a jcpenney store or jcp.com desk - FREE return shipping and handling: Bring your order to one of our 1500 jcpenney stores or jcp.com service center. This is the quickest and easiest way to return merchandise and receive an immediate refund or credit. By Mail: Complete the "Returns or Exchange" form on the invoice and return it with the item.
Can you return an item without having the receipt?
Under the Consumer Rights Act as long as you return an item within 30 days of purchase you can do so without a receipt and still have the right to a full refund. If you don’t want to return or exchange the item then you can ask for it to be repaired. You also have much longer to do this – up to six months.
What is JCPenney return policy?
See what others are saying about JCPenney returns, refunds and exchanges
- Jul. There is so much competition in the retail marketing and clearly Penney's doesn't value customer care.
- Jul. Yup I made the mistake of assuming that JC Penny would do the right thing. ...
- Jun. I have ordered curtains over the years from Penny's and have always loved the quality. ...
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Can you be denied return with receipt?
When you return something by mail, GET PROOF OF RETURN. This can not be emphasized enough. Tracking numbers work best, return receipts work as well. When you return something you have the same burden of proof to show the merchant gets it back as they do to show you have it in the first place.
Can I return something to JCPenney after 90 days?
Returns with a receipt after 90 days will be eligible for a JCPenney Merchandise Return Voucher at the item's lowest in store selling price within the last 45 days.
Does JCPenney have a 30 day return policy?
Refunds will be remitted to original form of payment if returned within 30 days of purchase date. Refunds will be remitted to a merchandise return voucher if returned 31 – 60 days after purchase date. Exchanges can be offered any time up to 60 days if presented with a valid JCPenney receipt for the purchase price.
Do you need a receipt to return at JCPenney?
Without a receipt, items purchased at JCPenney are eligible for exchange or refund as JCPenney store credit. The refund will be calculated at the item's lowest selling price within the last 45 days, and will be issued in the form of a merchandise return voucher.
What is Penny's return policy?
We are happy to refund or exchange any item within 28 days of purchase, provided the item is returned in a saleable condition with an original receipt. We will offer an exchange if the item is returned with a gift receipt. All refunds will be issued in accordance with your original payment method.
How long can you return something to JCPenney?
within 60 daysWe gladly accept most returns at any of our JCPenney stores. Simply bring your item(s) along with your receipt within 60 days of the purchase date and an associate will be happy to assist with your return.
What items Cannot be returned at JCPenney?
Yes, there is indeed some stuff you CAN'T return to JCPenney and here they are.Gift Cards.Monogrammed Items.Personalized Items.Altered Items.Body Jewelry.Perishable Foods.
Can I return online purchases at JCPenney store?
At a JCPenney store: Bring your order to one of our JCPenney stores. This is the quickest way to return most merchandise and receive a refund or store credit.
How do I return an online order?
Returning Online Purchases: Go to the online site where you purchased your merchandise. Find and read the return policy. Most online stores will only accept returns of unused and unopened items. If it is clothing, you must keep the tags on the clothing in order to return the purchase.
Where do I send my JCP return?
The address for your return is one of the following:Reno. JCP.com facility. 11111 Stead Blvd. Reno, NV. 89506-1500.Kansas City. JCP.com facility. 10500 Lackman Rd. Lenexa, KS. 66250-0001.Columbus. JCP.com facility. 5555 Scarborough Blvd. Columbus, OH. 43232-4730.
How do I return something without a receipt?
How To Return Something Without a ReceiptThe credit card you used to purchase the item.A bank statement showing the specific date of the purchase.The original packaging.
Can I return something to Sephora inside JCPenney?
If you are not satisfied with a Sephora inside JCPenney purchase or gift, products can be returned in new or gently used condition. All returns are subject to validation and approval at Sephora's discretion.
Can clearance items be returned?
Can You Exchange A Clearance Item? Yes! Just like with returns, Target's standard exchange policy applies to all clearance items as long as they are in good condition, can be verified with proof of purchase, and are being exchanged within the designated exchange window (typically 90 days).
How do I return an online purchase?
Returning Online Purchases: Go to the online site where you purchased your merchandise. Find and read the return policy. Most online stores will only accept returns of unused and unopened items. If it is clothing, you must keep the tags on the clothing in order to return the purchase.
What is Kohl's return policy?
The Kohl's Return Policy allows you to return most merchandise purchased in-store and Kohls.com for up to 180 days after the original purchase date, with or without receipt except for the following items which are subject to the noted restrictions and require either a valid Kohl's receipt or Kohl's account look-up.
Can I return something to Sephora inside JCPenney?
If you are not satisfied with a Sephora inside JCPenney purchase or gift, products can be returned in new or gently used condition. All returns are subject to validation and approval at Sephora's discretion.
What is Macy's return policy?
What is Macy's return policy? We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail and in stores within 90 days of purchase for free Conditions are noted below. Returned items must be in original, saleable condition with original tags.
How do I return an item with a receipt?
Purchases made in store or at jcp.com are eligible for a return or exchange with a receipt within 90 days of the original purchase date. Refunds wi...
What if I don‘t have a receipt?
Returns without a receipt are eligible for an exchange or JCPenney Merchandise Return Voucher at the item’s lowest selling price within the last 45...
How can I return my order?
At a JCPenney store: Bring your order to one of our JCPenney stores. This is the quickest way to return most merchandise and receive a refund or s...
What can‘t be returned?
Gift Cards, Monogrammed Items, Personalized Items, Altered Items, Body Jewelry, Face Masks, Ear Piercing Kits, Perishable Foods, and Services.
What if I made the order on JCP.com?
Merchandise sold exclusively on JCP.com may have certain exclusions that apply. Shipping and handling charges are non-refundable unless the merchan...
How long does it take for a refund to appear on a JCPenney Credit Card account?
Refunds to a JCPenney Credit Card typically take 3- 4 days to post to your account from the day the merchandise was received.
How long does it take for a refund to appear on Bank Card or Debit Card?
For information about refunds to a third party credit card, contact your financial institution. It typically takes 7-10 days to post to your accoun...
What if I need to make a return for a purchase made with Klarna?
Returns on orders paid with Klarna are refunded to your Klarna account. It typically takes 7-10 days to post to your account from the day the merch...
What if I need to make a return for a purchase made through DoorDash Marketplace?
JCPenney will provide in-store credit only. Credit to the original form of payment is not allowed. Bring the original JCPenney receipt, along wit...
What is JCPenney's return policy?
It also sells gadgets such as fitness trackers, smartwatches, even games for kids. You name it and they have got it. JCPenney return policy is pretty lenient, where you can easily return your unused items anytime at your nearest ...
What is the phone number for JCPenney?
If you have additional questions or if a part is missing, call customer care at 1.800.322.1189.
Does JCPenney accept returns?
If you don’t have the Receipt – You’ll only get a refund equivalent to the product’s lowest price in the last 45 days. JCPenney tracks your returns and if anything suspicious found, it can reject your returns.
Does JCPenney take responsibility for lost goods?
Also, JCPenney Return Policy doesn’t take any responsibility for goods lost in transit. For returns of special delivery or trucked items call customer care at 1-800-442-7902. The pickup arrangements would be done by the company.
How do I return an item with a receipt?
Items purchased at JCPenney are eligible for exchange or refund of the purchase price on the original method of payment. Some rules and exceptions apply.
How can I return my order?
At a JCPenney store: – Bring your order to one of our JCPenney stores. This is the quickest way to return merchandise and receive a refund or store credit. To return furniture items, call customer care at 1.800.442.7902.
What if I made the order on JCP.com?
Merchandise sold exclusively on JCP.com may have certain exclusions that apply. Shipping and handling charges are non-refundable unless the merchandise delivered was the wrong item, is damaged, defective or was shipped to a location other than the shipping address that was provided when ordered.
Can I exchange Sephora inside JCPenney products?
JC Penney are happy to exchange your new or gently used purchases of merchandise made in any location, either SiJCP or Sephora Freestanding, or on either JCP.com or Sephora.com, for another product within 60 days of purchase with a receipt.
How can I return Sephora inside JCPenney?
In order to obtain a refund in the same form of payment as your purchase was originally made at (i) a Sephora inside JCPenney (SiJCP) location, or (ii) at Sephora’s freestanding locations (Sephora Freestanding), or (iii) on JCP.com, or (iv) on Sephora.com, the merchandise must be returned within 30 days of the purchase date with a sales receipt.
Returns by Mail
Complete the “returns” form on the invoice and return it with the item. If you do not have the invoice, please enclose your name, address, phone number, order number and the approximate date of purchase with the item and mail it to the JCP.com facility nearest you. Customers are responsible for the return postage.
What are the return exceptions?
All sales are final for face masks (including masks sold separately and in bundles of more than one) and are not returnable. Our policy ensures that masks have not been worn or tried on.
What to do if you don't have a receipt from JC?
Secondly, if you do not have your receipt; and you purchased via JC credit card or your own credit card, ask the associate to do a "charge look up". They can look up your receipt for you. Finally - the refund is issued in the same format for which you paid. So if you used your credit card, it goes back to the same one.
Can you get a receipt from JC Penny?
If you purchased with a JC Penny Card, a credit card, or a debit card, they can take that card and retrieve the receipt for you if you don't have it. Hope this helps.
Does JCPenney do returns?
JCPenney makes returning or exchanging purchases simple, easy and convenient . If you need to return or exchange an item, the process is as simple as driving to the nearest JCPenney store or mailing the items to one of three JCPenney facilities; if you need to return a large purchase, call customer service to schedule a pick-up.
Is JCpenny ripping people off?
JCpenny is ripping people off with this return policy....people getting gift that are too small or trying to exchange for either a gift that will be satisfying....lowest price ringing up as .85-1.50....whereas it was bought for25.00 or better...receipt or not this is not good business
How long does it take to get a receipt from JCPenney?
With a Receipt: An original receipt dated within 90 days of the purchase is required for return/exchange of jcpenney merchandise for a full refund of the purchase price on the original method of payment. Debit card transactions will be refunded as cash. Other rules may apply, see below.
How long does it take to return a fine jewelry item?
Fine Jewelry must be returned within 60 days of the purchase with the original sales receipt. Special Orders cannot be returned after delivery to the customer. Re-sized rings are eligible for return.
How long does it take to return a salon?
Salon Merchandise must be returned within 90 days of purchase with the original sales receipt. Appliances must be returned in their original packaging, with all accompanying manuals and accessories. Manufacturer warranties may apply.
How long does it take to return a small electric?
Small Electrics and Electronics must be returned within 60 days of the purchase with the original sales receipt. The item must be returned in its original packaging and with all accompanying manuals and accessories. Manufacturer’s warranties may apply.
Is JCPenney furniture warranty valid?
Furniture purchases from jcpenney, once delivered and accepted - are FINAL. Furniture purchased from jcpenney may be subject to a manufacturer or Store warranty, which covers repair or replacement of defective products and is only valid for a limited time, as outlined under the items warranty.
Does Sephora refund shipping?
There is no refund of shipping charges from Sephora.com. All refunds for purchases with a receipt will be refunded to the original form of payment for the merchandise value only. All refunds without a receipt will be issued in the form of a jcpenney Merchandise Return Voucher only.
What is the phone number for a return pickup?
Customers should call 1-800-442-7902 for return pickups only. The main customer service number is 1-800-933-7115. After waiting on hold for two minutes with no automated system, the call was answered by a representative who immediately disconnected the call.
Is JC Penny a mega retailer?
JC Penny has a long history in the US retail market. Over the years, the company has evolved from a five and dime store to a mega-retailer that sells everything from clothing to home appliances and patio furniture. JC Penny does not play around when it comes to explaining the return policy.
