Returning an Item You can initiate a return within 15 days for Jumia Mall items and 7 days for other eligible items if you receive a wrong, damaged, defective or counterfeit item When returning an item, ensure all seals, tags and accessories are left intact and item is in its original packaging.
Full Answer
How long does Jumia take to process a refund?
Once we receive your returned item, we will inspect it and process your refund within 10 business days into your Jumia Store Credit. See our timelines here and refund policy for more information.
How long does it take to return an item?
You can return all eligible item (s) within 15 days for Official Store and 7 days for Marketplace. Click here to see Frequently asked Questions. Place the item in its original packaging, including any accessories, tags, labels or freebies.
How do I return an item I purchased?
Place the item in its original packaging, including any accessories, tags, labels or freebies. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid. Return the item at our pickup stations or we can pick up from you within 1 - 4 business days.
Are Juvia's cruelty free and vegan?
Yes we are. No animals were harmed and No animal testing on any Juvia's product Are You Vegan ? Most of our products are vegan, All brushes are strictly cruelty free and vegan.
Does juvia's Place accept returns?
All sales are final. At this time , due to the nature of our products we are unable to accept Returns. Please note there is a 15% restocking fee on returned brushes. However , we are able to replace damaged products that occur in transit after an insurance claim has been filed with the carrier.
Who is the owner of juvia?
The Birth of Juvia's Place In 2014, Nigerian-born business owner Chichi Eburu launched her cosmetics company, Juvia's Place, with just $2,000; it would become one of the fastest growing Black-owned brands in the industry.
Is juvia's place going out of business?
And just like that, Juvia's Place was “canceled.” Juvia's Place is canceled and that's that on that. The brand was rejected not just by consumers, but by the same black beauty influencers who helped Juvia's Place achieve its level of success. Many now refuse to support the brand in any way, shape or form.
Is juvia black-owned?
Black-Owned Cosmetics Brand, Juvia's Place Releases Glittery New Collection.
What's wrong with Juvia's place?
Juvia's Place has been accused of not building relationships with influencers of color in the past. In 2019, beauty fans questioned why popular Black influencers including Jackie Aina and Alissa Ashley hadn't posted reviews of the brand's first foundation launch.
Is juvia's place a high end brand?
Juvia's Place | Affordable, High-Quality Makeup – Juvia's Place.
Does juvia's Place test on animals?
Juvia's Place is cruelty-free They don't test finished products or ingredients on animals, and neither do their suppliers or any third-parties. They also don't sell their products where animal testing is required by law.
Where is Juvia's place made?
I love and own most of Juvia's Place eyeshadow palettes but just discovered that their product is made in China.
Where is Juvia's place from?
Nigeria"My name is Chichi Eburu, Founder of Juvia's Place. I am originally from Nigeria, but I'm based in the United States with my family. I'd like to start off by thanking our beautiful customers who have supported us throughout the very long and difficult years.
How long is Juvia's Place shipping?
When will my order ship? Our processing time is 3-5 business days before actual shipment. During High peak periods and due to the high demand of some of our products, please allow 5 to 10 days for us to process your orders before shipment.
Can you get Juvias place in UK?
Bold, vibrant, and inclusive makeup for all. We have gone international! This week Juvia's Place launched exclusively at top UK-based beauty retailer Superdrug this week in 300 stores and online too.
Is Juvia a dragon slayer?
No, she's not a water dragon slayer. Here is why: She never "eats" her element to power up, she only drinks water like normal people.
Is Juvia part of Team Natsu?
Romeo Conbolt, Juvia Lockser, Gajeel Redfox, Pantherlily and Levy McGarden join Team Natsu.
Is Juvia an S-class mage?
Juvia Lockser (ジュビア・ロクサー Jubia Rokusā) is a Mage of Fairy Tail and is a former S-Class Mage of the now-disbanded Phantom Lord guild where she was a member of its elite team, the Element 4, with her corresponding element being water.
Is Juvia made of water?
Juvia proudly wears her Fairy Tail emblem on her thigh in her signature blue color. No matter the time or occasion, Juvia must wear blue. Her element is water, so she's naturally attracted to that color.
What is a Juvea pillow?
JUVEA 100% Natural Latex Cooling Pillows are specially made for those who sleep warm or hot. JUVEA is naturally breathable and temperature regulating and, when paired with our cooling cover, offers even more comfort. The cover is made with bonds in the fabric preventing heat absorption while simultaneously pulling heat away from the body to allow for a cool, restful night’s sleep.
Can you return a Juvea pillow?
We take great pride in our 100% Natural, American-made Pillows and Toppers. However, if you are not 100% satisfied, you may return your item where you purchased it. For example, if your JUVEA product was purchased in a retail store (brick and mortar or online), your purchase is subject to the return and exchange policies of that retailer.
How do I return an item?
You can request a return online by clicking on My Order in your account. See how to request a return in the video above.
Can I change my refund option anytime?
No. You cannot change your selected refund option. click here to learn more
Once I initiate a return, what happens next?
If the package was delivered to you and you requested for a pick-up, our delivery agent will call you to schedule a retrieval. There will be 2 attempts made to retrieve the item (s) in 3 business days.
I have requested for returns pick-up from my home, how long will it take?
Once we receive your request, we will make two attempts to retrieve the item (s).
What happens if I miss both attempts to retrieve my return?
Your return request will be cancelled and you will no longer be able to return that item.
Can I return my item after the stated returns timeline?
You will not be able to return Official Store items after 15 days and other eligible items after 7 days but if it is faulty, it may be covered under warranty. For more information on our warranty policy please click here
Jumia tells me they have done a bank transfer but I have not received the money, what should I do?
It takes 2-5 business days for the money to reflect in your account. Please contact us if it you still haven’t received your refund after this time. Go to refund policy for more details.
How long can you return Jumia?
You will not be able to return Jumia mall items after 15 days and other eligible items after 7 days but if it is faulty, it may be covered under warranty. For more information on our warranty policy please click here.
What to do when returning an item?
When returning an item, Ensure all seals, tags and accessories are left intact and item is in its original packaging. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.
Can you return a defective item?
Eligible reasons - wrong, damaged, defective, incomplete, wrong-size, and counterfeit items can be returned (Ensure items are reported within the shortest time possible to facilitate an easy return process).
How do I return an item?
You can call Customer Service at 19586, contact us here or you can now return your order online by following these steps: 1-Sign in to your account and Select My orders. 2-Select the Order that has the product you would like to return 3-Select the product and the return reason for the product, please make sure you select the most relevant reason 4-After submitting the return, you will be asked to select the refund method. 5-Review the return details and submit..
How much time do I have to return a product to Jumia?
All items sold on Jumia, under certain conditions, can be returned within a period of 14 days and up to 30 days for defective products from delivery date. Example: If I receive my product on Monday 5th, I have until Sunday the 5th of the next month to submit a return request. NOTE: We accept returns up to 30 days for defective products from the delivery date.
Can I return my order with any condition?
No, you have to return your order with the same condition you received it with, and in case you received a damaged order please add it to the return reason.
I have requested for returns pick-up from my home, how long will it take?
After you submit you request, we will arrange a pick up at your doorstep. To know more about the return timelines, please check our return page.
What happens if I miss both attempts to retrieve my return?
Your return request will be cancelled and you will have to create new one.
What happens if I miss both attempts to retrieve my return?
Sorry, returns are not possible after the 30 days return period. You can reach our support team here. If you experience issues after our return period has elapsed, you can claim your warranty (if any) from the authorized service center of the brand.
If my refund gets validated, how and when will I get reimbursed?
JUMIA offers you the following refund methods as shown in the table below.
