kay jewlers return policy

by Alexie Runte Published 1 year ago Updated 1 year ago

Full Answer

How much does Kay Jewelers pay in US?

The average Kay Jewelers hourly pay ranges from approximately $10 per hour for a Sales Consultant to $13 per hour for a Sales Associate. Kay Jewelers employees rate the overall compensation and benefits package 3.3/5 stars.

Does Kay Jewelers buy back jewelry?

The owner of Zales and Kay Jewelers will no longer buy diamonds and other precious gems originating in Russia – a surprise reversal that comes as companies around the world cut ties in response to the invasion of Ukraine.

Does Kay Jewelers replace lost jewelry?

Kay's gemstone guarantee states, "We will replace, free of charge, any diamond, emerald, ruby or sapphire covered by this Guarantee if it chips, breaks, or is lost from its original setting during normal wear." Other customers have complained that when Kay fixes their rings, they end up with a worse diamond than before.

Does Kay Jewelers fix jewelry?

When a piece of jewelry becomes part of your life it is natural for the metal to wear down over time, prongs to become loose or chains to scratch or break. That's why we offer KAY jewelery repair for routine services or custom design. Come in anytime for an assessment.


Can I sell my ring back to Kay Jewelers?

Kay Jewelers makes a straightforward commitment to buy back your ring at the original retail price (minus taxes and shipping). The actual market price isn't a factor in the offer and they may even be paying slightly over the actual second hand value of the ring.

Can you return a ring after its been resized?

Returning resized or repaired rings will depend on the company, but many will allow it as long as there is no other signs of wear and it is returned within the specified return period. Always approach the relator about any repairs necessary before looking elsewhere.

Does Kay Jewelers have free returns?

You may exchange jewelry within 60 days and watches within 30 days. Returns and exchanges are not allowed on special ordered watches, custom designs, ear piercing earrings, gift cards, merchandise received via the Jewelry Replacement Plan and casino gift certificate purchases.

Does Kay Jewelers have a return policy?

We Make it Easy to Make it Right. Returning your KAY purchase is easy. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. If you'd rather exchange your purchase for something new, great!

Can you return a ring if she says no?

Can you return an engagement ring if she says no? You can return the engagement ring to the original jewelry shop if you have discussed the return policy. Some jewelry shops accept a full refund for non-personalized engagement rings. It is rare to find a jewelry shop that accepts a full refund.

Do engagement rings have to be returned?

The ring is kept by the recipient, even if the marriage never occurs and no matter who broke the engagement. Once the marriage occurs, most states view the gifting of the ring as complete. In the event of a divorce, the recipient of the ring is entitled to keep the gift.

Can you return a customized engagement ring?

All engagement rings, may be returned for up to 30 days from the date of original purchase for refund, credit or exchange. The engagement ring must be in saleable condition, include all product documentation (e.g. Tiffany Diamond Certificate, or Colored Stone or Diamond reports) and be accompanied by a sales receipt.

Is KAY Jewelers good quality?

They are considered to be one of Sterling Jewelers' premium brands, however while the prices are certainly on the premium end of the jewelry spectrum, the quality of their diamonds is well below par.

Can earrings be returned?

Earrings, make-up and toiletries: these items can't be returned for hygiene reasons and this may be extended to items such as underwear and swimwear.

How long does it take Kays to size a ring?

Most processing times are about one day, but for some purchases, processing time can take up to 7 days. For rings that require resizing, please allow for 12 days.

Can I return an engagement ring to Jared?

RETURNS & EXCHANGES You can return or exchange your item at any Jared store for up to 30 days after purchase (shipped). * We can handle a return at but exchanges must be done at one of our stores.

Is KAY Jewelers lifetime warranty transferable?

LIMITATION ON TRANSFER: This Plan may not be transferred, and is only for the benefit of the original purchaser or gift recipient and all holders of this Plan are subject to the terms and conditions contained herein.

Does resizing a ring devalue it?

If you are going up half a size by having the metal stretched, it will thin out and weaken the metal to some degree. In some cases, resizing a ring can also make the ring slightly weaker at the point where the ring is soldered.

Can you return a resized ring to Zales?

You may return your purchase within 30 days of the purchase date. You may exchange jewelry within 60 days and watches within 30 days. Returns and exchanges are not allowed on special ordered watches, custom designs, ear piercing earrings, gift cards and merchandise received via the Jewelry Replacement Plan.

Does getting a ring resized smaller damage it?

The Resizing Process While you can still go for this option, many jewelers advise against this as it weakens a ring's structure. It can also distort its shape. The best way to make a ring larger is to add metal to increase a band's circumference.

Is it better to resize a ring up or down?

Truthfully, if you're ever unsure of your ring size, it's always wiser to size up. It's much easier to resize a ring that's too big than it is to resize a ring that's too small, provided the ring can be resized at all.

Kay Return Policy in a Nutshell

Kay’s return policy specifies mandatory requirements you have to meet for a return. These differ depending on the product category. The company will consider your request if you submit it:

What Is the Company Refund Policy?

If you prefer a refund, you will receive money to the original payment method. The exceptions apply if:

How To Return Kay Jewelers Goods

Visit any Kay store, bring your item, and talk to the manager or another authorized staff member. They will complete the procedure.

Request a Return With DoNotPay

You don’t need to go through a complicated and lengthy return procedure to claim your customer rights. Sign up for DoNotPay and do the following:

Wasted Your Money on a Non-Returnable Purchase? There Are Other Methods To Earn It!

Don’t feel down if the item you got isn’t returnable—DoNotPay has many more tricks up its sleeve that will help you earn some money!

DoNotPay Is Always at Your Disposal

Our app’s mission is to take everyday admin and legal tasks off your plate so you don’t have to waste any of your precious time.

Does Kay Jewelers offer free shipping?

Yes. As of -, Kay Jewelers does offer free shipping policies. View the discussion thread for more details.

Does Kay Jewelers offer free returns & exchanges?

Yes. As of March 16, 2021, Kay Jewelers does offer free return policies. View the discussion thread for more details.

Does Kay Jewelers offer international shipping?

No. Based on our last check on March 16, 2021, Kay Jewelers was not offering international shipping policies. Check the full discussion for updated information.

Does Kay Jewelers offer curbside pickup?

No. Based on our last check on March 16, 2021, Kay Jewelers was not offering in-store pickup. Check the full discussion for updated information.

Who is the parent company of Kay Jewelers?

Signet, parent company of KAY Jewelers, is leading efforts for the continuous improvement in the integrity of the global jewelry supply chain, through its own corporate social responsibility initiatives, and its active role as the industry leader.

What is RJC in jewelry?

RJC is unique in that it seeks to promote and develop responsible social, ethical and environmental business practices throughout the precious stone and precious metals supply chains, - including the diamond and gold jewelry supply chain - from mine to retail.

What is a RJC?

The Responsible Jewellery Council (RJC) has developed a set of Principles and a Code of Practice for companies from mining through to retail.

Does Kay Jewelers have to comply with slavery laws?

Compliance with the laws regarding slavery and human trafficking of the country or countries in which they are doing business: Kay Jewelers suppliers are asked to agree to adhere to the respective laws regarding human trafficking and slavery.

Does Kay Jewelers have a code of conduct?

Kay Jewelers expects all employees to adhere to and comply with all laws which would include such laws related to human trafficking and slavery. Management is responsible for ensuring that all employees are aware of and adhere to a code of conduct which includes compliance with all laws.

What is a jewelry replacement plan?

Jewelry Replacement Plan Terms & Conditions. 1. DEFINITIONS: “Merchandise” means the Merchandise identified on Your sales receipt as covered by the Replacement Plan. “Plan” means this Replacement Plan. “Plan Price” means the purchase price for the Plan as shown on Your sales receipt.

Does the Watch Repair Plan cover jewelry?

Watches and jewelry that ordinarily may be repaired are not covered under the Plan. Nothing herein shall obligate Us to replace Merchandise other than as a result of a defect in material or workmanship or normal wear and tear. This Plan does not cover excessive or abusive treatment of the Merchandise.

Does the Merchandise Plan cover pre-existing conditions?

If You purchase the Plan after You purchase Merchandise, the Plan does not cover pre-existing conditions in the Merchandise that occurred after You purchased the Merchandise and prior to the effective date of the Plan. The Plan does not replace, but supplements, any other warranties/guarantees, applicable to the Merchandise.

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