Returning your KAY Outlet purchase is easy. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. If you’d rather exchange your purchase for something new, great! Simply bring it into any KAY (or Sterling Family of Jewelers location) within 60 days after your order was shipped.
Full Answer
What is Kay's return policy for earrings?
You may return or exchange your purchase at any KAY Jewelers or Sterling Family of Jewelers location for up to 60 days after purchase, excluding Special Ordered watches, custom designed merchandise, ear piercing earrings, items engraved with personalized information, class rings and merchandise received via the Jewelry Replacement Plan.
How do I return or exchange my Kay purchase?
Returning your KAY purchase is easy. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. If you’d rather exchange your purchase for something new, great!
How do I return jewelry to Kay Jewelers?
You enclose proof of purchase, in the form of a sales receipt or packing slip The Kay Jewelers return policy states that online returns for merchandise bought at physical stores won’t be processed. In case you purchased Kay’s jewelry or accessories online, you can ask for a refund or replacement:
What is the return policy at Sterling family of jewelers?
Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. Special Holiday Extended Return Period: Merchandise purchased (shipped) between October 16, 2020 and December 24, 2020 can be returned through January 24, 2021.
Can I return Kay outlet items to regular store?
If you purchased your item online, you can return your item to any KAY or KAY Outlet store. If there is no store near you, you may return the item by mail. Returns to the store must include the original packing slip with the item.
Does KAY jewelry have a return policy?
Returning your KAY purchase is easy. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. If you'd rather exchange your purchase for something new, great!
Can I return to Kay Jewelers without receipt?
Use the original package, if possible. Enclose the original or a copy of the packing slip. If you do not have your original packing slip, please provide us with your name, address, phone number, email address, and order number.
Do jewelry stores take returns?
Most jewelers accept returned, unworn engagement rings for 30 days from the date of purchase.
Can I sell my ring back to KAY?
Kay Jewelers makes a straightforward commitment to buy back your ring at the original retail price (minus taxes and shipping). The actual market price isn't a factor in the offer and they may even be paying slightly over the actual second hand value of the ring.
How do I get a refund from Kay Jewelers?
Customer Service: 800-527-8029 You can return your item at any Kay Jewelers store for up to 60 days of purchase or exchange it within 90 days. Watches may be returned or exchanged within 30 days. We can issue refunds from Kay.com, but exchanges must be done at a Kay store.
Can you return a ring after its been resized?
Returning resized or repaired rings will depend on the company, but many will allow it as long as there is no other signs of wear and it is returned within the specified return period. Always approach the relator about any repairs necessary before looking elsewhere.
Is Kay Jewelers good quality?
They are considered to be one of Sterling Jewelers' premium brands, however while the prices are certainly on the premium end of the jewelry spectrum, the quality of their diamonds is well below par.
Can a retailer refuse a refund?
For products bought in a shop, you do not have a legal right to a refund because you change your mind. If you bought the goods online, in most cases, you have 14 days to change your mind and get a full refund. Read more about shopping and shopping online.
Can a store refuse to give a refund?
In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.
How long does it take to get a refund from KAY Jewelers?
A refund check will be issued from our corporate offices and mailed within 14 days of the return date. Any returned customer check is subject to a service charge.
How long does it take to get a refund from Kay Jewelers?
A refund check will be issued from our corporate offices and mailed within 14 days of the return date. Any returned customer check is subject to a service charge.
Can you return a ring after its been resized?
Returning resized or repaired rings will depend on the company, but many will allow it as long as there is no other signs of wear and it is returned within the specified return period. Always approach the relator about any repairs necessary before looking elsewhere.
Is Kay Jewelers good quality?
They are considered to be one of Sterling Jewelers' premium brands, however while the prices are certainly on the premium end of the jewelry spectrum, the quality of their diamonds is well below par.
How long does it take to return a KAY?
Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped.
How to return a package to Amazon?
Follow These Easy Steps: 1 Box your item up securely, in the original packaging if possible. 2 Your packing slip and all original documents MUST accompany your return. Let us know your reason for return on the packing slip—we’re always looking for ways to do it better! 3 Stick the pre-printed return label on the center of the box and your pre-printed return address on the top left corner of the box. 4 Ship your package pre-paid and insured for the full purchase price to:#N#SJIX#N#375 Ghent Rd.#N#Akron, OH 44333
Kay Return Policy in a Nutshell
Kay’s return policy specifies mandatory requirements you have to meet for a return. These differ depending on the product category. The company will consider your request if you submit it:
What Is the Company Refund Policy?
If you prefer a refund, you will receive money to the original payment method. The exceptions apply if:
How To Return Kay Jewelers Goods
Visit any Kay store, bring your item, and talk to the manager or another authorized staff member. They will complete the procedure.
Request a Return With DoNotPay
You don’t need to go through a complicated and lengthy return procedure to claim your customer rights. Sign up for DoNotPay and do the following:
Wasted Your Money on a Non-Returnable Purchase? There Are Other Methods To Earn It!
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ALL YOU NEED TO KNOW ABOUT RETURNS AND EXCHANGE POLICY
At Khoury Home, we take customer satisfaction very seriously and consider it a top priority. Our return and exchange policy will help you in the event a purchase does not match your expectations. If you are not completely satisfied with your purchase for any reason, you can return it for a refund or exchange (subject to the terms below).
BUNDLES
Items bought together as a bundle cannot be returned or exchanged separately.
REFUNDS
VAT can’t be refunded after 3 months from date of purchase in case of approved returns.
ASSISTANCE
If you have any questions or need additional help with returns or exchanges, please contact our Customer Service team.
