What is the Kiehl's return policy for items purchased in-store?
Items purchased in a Kiehl's free-standing store may be returned to any of the Kiehl's free-standing stores. Kiehl's products purchased in all other locations must be returned to their original point of purchase.
What is Kiehl's'return policy?
At Kiehl's, we stand behind our service, our products and our customers. That is why we have a 100% satisfaction guarantee behind every purchase. If, for any reason, you should you ever buy anything from us that is not pleasing to you, you may return any of our products, to the original point of purchase, for a full 100% money-back guarantee.
How do I locate my nearest Kiehl's store?
To locate your nearest Kiehl's store, we invite you to use our Store Locator. Simply enter your zip code to find the addresses of Kiehl's stores and retail partners most convenient for you. How can I change or cancel my order? Orders submitted on our website process and ship very quickly; regrettably, we cannot cancel or modify orders.
Can I return Kiehl's products?
Should you ever buy anything from us that is not pleasing to you, you may return any of our products, to the original point of purchase, for a full 100% money-back guarantee. Customers who purchase products from Kiehl's website may return them by mail. Please call 1-800-KIEHLS-2 (1-800-543-4572) for more details.
Can I cancel my Kiehl's order?
Orders submitted on our website process and ship very quickly; regrettably, we cannot cancel or modify orders. We are sorry for any inconvenience this may cause. You should expect the package for delivery by UPS in approximately 3-5 business days, unless you have requested an expedited method of shipment.
How do I contact kiehls?
Customer ServiceFor Kohls.com or order questions, call 855-564-5705.For Kohl's Card or payment questions, call 855-564-5748.For Corporate Gift Cards only, call 800-653-1774.For additional information or to contact Kohl's via chat: Visit our customer service page.
Why did kiehls cancel my order?
Cancelled my order. (2/2) Orders are cancelled for a variety of reasons, including issues with a payment method or shipping address. Please see our order FAQs at, kiehls.com/customer-servi…, and send us a PM if we can be of further assistance.
Does Kiehl's price match?
Kiehl's does not offer price matching.
Does Kiehl's offer samples?
Kiehl's is proud to offer complimentary samples when you stop into any of our stores! Our generous sampling program has been a corner stone of our dedicated customer service for decades.
Does Kiehl's have a retinol product?
Kiehl's Advanced Micro-Dose Pure Retinol Technology Our micro-dose Retinol formula works by topically delivering a small amount of highly potent Pure Retinol to skin to steadily renew skin and gradually address signs of visible skin aging.
Where is Kiehl's headquarters?
New York, NYKiehl's / Headquarters
Is Kiehl's moisturizer water based?
As implied, this ultra-light formula is water-based and contains glycerin and concentrated calendula flower extract—the latter of which is a Kiehl's signature ingredient. The weightless formula soothes skin with lasting 24-hour hydration and helps improve the appearance of fine lines.
Where is Kiehl's headquarters?
New York, NYKiehl's / Headquarters
Does Kiehl's have a retinol product?
Kiehl's Advanced Micro-Dose Pure Retinol Technology Our micro-dose Retinol formula works by topically delivering a small amount of highly potent Pure Retinol to skin to steadily renew skin and gradually address signs of visible skin aging.
How do I order Kiehl's?
TELEPHONE ORDERS Please call 1-800-KIEHLS-2 (1-800-543-4572) and a Kiehl's Customer Representative will provide you with product recommendations, appropriate samples, and other information to meet your skin, hair and body care needs.
How do you use Kiehl's rewards?
Kiehl's Family Rewards Offers and points can only be used by the member. In the event you return a purchase for which you had received Kiehl's Family Rewards member account spend credit or points, the return will be deducted from the member account spend balance or points based on the dollar value of the return.
SHIPPING METHODS & RATES
We invite you to receive complimentary ground shipping on all Kiehls.ca orders of $50 or more.
ORDER STATUS
We process orders Monday through Friday in the order in which they are received excluding federal holidays within Canada. Orders can take approximately 48 hours to be shipped. Please note that during peak periods, you might encounter a shipping delay from 2 to 4 days before your order get shipped.
CHANGE SUBMITTED ORDERS
Unfortunately we are not able to cancel or modify orders once submitted. However, you may refuse the package at the door. As long as the package remains unopened, our carrier should not charge to return the package to us.
REPORT ORDER PROBLEM
If your order is missing a product, contains a damaged item, or other concern, please contact a Kiehl's Customer Representative at 1-800-543-4572 ( 1-800-543-4572) or email us at Customer Service. To expedite your request, please have your order confirmation number available.
RETURNS & EXCHANGES
Healthier skin guaranteed in 28 days or your money back. We are confident you will love your purchase and look forward to serving your again. However, should you purchase anything from kiehls.ca that you are not completely satisfied with, you may return your product (s) for a full refund within 28 days of purchase.
INTERNATIONAL SHIPPING
We regret that we do not ship outside Canada at this time for orders placed at Kiehls.ca. Please refer to our Kiehl's International Retail Locator for a directory of stores that offer Kiehl's products, listed by country.
Does Kiehl's offer free shipping?
Yes. As of -, Kiehl's does offer free shipping policies. View the discussion thread for more details.
Does Kiehl's offer free returns & exchanges?
Yes. As of April 1, 2021, Kiehl's does offer free return policies. View the discussion thread for more details.
Does Kiehl's offer international shipping?
No. Based on our last check on April 1, 2021, Kiehl's was not offering international shipping policies. Check the full discussion for updated information.
Does Kiehl's offer curbside pickup?
Yes. As of April 1, 2021, Kiehl's does offer in-store pickup. View the discussion thread for more details.
SHIPPING METHODS & RATES
Our orders are shipped and delivered on business days (Monday through Friday, excluding public holidays). Our standard shipping carrier is Ninjavan. We kindly ask that you anticipate 5-7 business days for standard shipping. Standard Shipping Charges apply.
ORDER STATUS
Any orders placed and received on business days (Monday to Thursday, excluding public holidays) are processed on the next working day in the order in which they are received. Orders placed and received on weekends (Friday, Saturday or Sunday) will be processed on the next business day (Monday).
CHANGE SUBMITTED ORDERS
Once your order is successfully submitted, we regret to inform that we are not able to accommodate to any changes to the order. If you have any enquiries on your order, please contact us at customerservice@kiehls.com.sg and we will do our best to assist you.
REPORT ORDER PROBLEM
If your order is missing a product, contains a damaged item, or other concern, please contact a Kiehl's Customer Representative at email us at customerservice@kiehls.com.sg. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.
RETURNS & EXCHANGES
If for any reason you are not satisfied with your purchase of the product purchased from Kiehls.com.sg, (“Website”) you may request for a full refund or exchange by requesting to return the product within thirty (30) days from the date you receive your order, subject to the following:
INTERNATIONAL SHIPPING
We regret that we do not ship outside of Singapore at this time for orders placed at kiehls.com.sg. Orders with a PO Box as the delivery address will not be processed. Please use our Retail Locator to find the Kiehl's location nearest you.
How long do you have to return a product?
UNDER 45 DAYS. If you’re not happy with an item you purchased, you have up to 45 days (from the shipment date) to return it. Sale items are not eligible for return. All returns are credited in the original form of payment.
How long does it take for UPS to ship a return?
Your return shipping via UPS will take 3 to 5 business days to arrive at our facility. Upon receipt, it will be processed within 1 to 2 business days. Depending on your financial institution, it can take 5 to 7 business days to post to your account.
Can you send samples of your products?
We invite you to visit with us at one of our Kiehl’s counters for a complimentary skincare consultation complete with samples of the Kiehl's formulas most appropriate for you.
How can I change or cancel my order?
Orders submitted on our website process and ship very quickly; regrettably, we cannot cancel or modify orders. We are sorry for any inconvenience this may cause. You should expect the package for delivery by UPS in approximately 3-5 business days, unless you have requested an expedited method of shipment.
Do you accept International Credit Cards?
Consumers using foreign credit cards issued in Brazil, Canada, China, Germany, UK or US can place orders on this website provided that the Ship-To Address is in the United States. At this time we do not accept credit cards issued from other countries.
Does the website ship products internationally?
You have reached the US website and although our products are sold worldwide, we are unable to assist with inquiries from outside the United States.
What can I do if I forgot or want to reset my password?
When re-setting your password, visit the sign-in page at the top right, then click “Forgot Your Password?”. Enter your email address and a temporary password will be sent to your email inbox.
Where can I purchase discontinued products?
We understand how disappointing it can be when a product you have used is no longer available and we invite you to consider an alternative Kiehl's formula or check to see if we are offering your favorite discontinued product as an online exclusive.
How can I request a charitable donation?
To contact Kiehl’s regarding donations, please fill out our Contact Us form, select the subject “General Inquiries” and add your request to the comments section.
Shipping Methods & Rates
Order Status
Change Submitted Orders
Report Order Problem
Returns & Exchanges
- Online Purchases If for any reason you are not satisfied with your purchase of the product purchased from Kiehls.com.sg, (“Website”) you may request for a full refund or exchange by requesting to return the product within thirty (30) days from the date you receive your order, subject to the following: 1. item must be purchased from the Website; 2. ...
International Shipping
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