Full Answer
What is the return policy for local eclectic international orders?
You must initiate a return within 14 days of the delivery date to be eligible for a refund for the cost of the item (s). Any time after the 14 days and within 90 days, you will receive a store credit for the cost of the item (s). Can I make an exchange for international orders? Local Eclectic does not offer direct exchanges.
Can I return/exchange a local eclectic item?
You will receive an email confirmation from Local Eclectic once your refund or store credit has been processed. I received a Local Eclectic Item as a gift, can I return/exchange it for something else? Yes! Please reach out to us at hello@localeclectic.com and we’ll be happy to help with the return process.
What is local eclectic?
In 2013, Alexis Nido-Russo launched Local Eclectic to share her favorite designers’ one-of-a-kind jewelry with the world. Today, our goal remains the same–to be the place to discover the most talented emerging jewelry designers from around the world. The brands we carry are 94% women founded/owned and 72% of them have 5 or fewer employees.
Who is the founder of local eclectic?
Women Founded, Women Run. In 2013, Alexis Nido-Russo launched Local Eclectic to share her favorite designers’ one-of-a-kind jewelry with the world. Today, our goal remains the same–to be the place to discover the most talented emerging jewelry designers from around the world.
How can I track my Local Eclectic order?
Visit the Local Eclectic Tracking Page to track your order.
Can I cancel or change my Local Eclectic order?
Due to the high volume of orders and fast shipping times, we cannot guarantee changes or order cancellations. Reach out to our customer experience...
When will my Local Eclectic order ship?
We ship Monday-Friday. Orders placed after 1:00 PM CST will be shipped on the next business day. During high volume shipping periods and holidays,...
When will I receive my Local Eclectic order?
You will receive a shipping confirmation email with tracking information once your order has shipped. Please note that shipping couriers need 24-48...
Does Local Eclectic offer express shipping?
Yes! We offer FedEx expedited options. FedEx Standard Overnight & FedEx 2-Day shipments do NOT deliver on Saturdays, so if you are ordering somethi...
Does Local Eclectic ship internationally?
Yes! We ship internationally via DHL, which is fully tracked to the door and takes roughly 3-7 business days. Please note that additional time and...
Does Local Eclectic Ship on holidays?
We do not ship on these Federal holidays: Martin Luther King Jr., Presidents Day, Memorial Day, 4th of July, Labor Day, Columbus Day, Veterans Day,...
My order has shipped but the tracking information isn't updating!
Tracking typically takes between 24-48 hours to begin updating. We occasionally experience additional lags in the USPS tracking process before orde...
It says my order was delivered but I didn't receive it!
We sometimes see that a package will be scanned as "delivered" through USPS though this isn't always the case. This is especially common during hig...
What is Local Eclectic's return policy?
Returns are accepted within 90 days of receiving your order. You are eligible for a refund if you reach out within 10 days after your order is deli...
Plated Jewelry
At this time, you may return silver, plated or gold-filled jewelry for store credit within 90 days for any reason.
Repairs
At this time, Local Eclectic facilitates repairs for items over $750 from the following designers: La Kaiser, Vale, Everett, Sofia Zakia, Lindsey Lewis and Charlie and Marcelle, as long as the item has been purchased within the last 365 days.
Inspiring Creativity, Empowering Women
The designs we carry are the heart and soul of artists spanning the globe. You'll find a one of a kind selection of jewelry built through cultivating personal relationships and incredible collaborations with our designers.
Looking for Inspiration?
In 2013, we launched Local Eclectic to share our favorite designers’ one-of-a-kind jewelry with the world. Today, our goal remains the same–to be the place to discover the most talented emerging jewelry designers.
Women Founded, Women Run
In 2013, Alexis Nido-Russo launched Local Eclectic to share her favorite designers’ one-of-a-kind jewelry with the world. Today, our goal remains the same–to be the place to discover the most talented emerging jewelry designers from around the world. The brands we carry are 94% women founded/owned and 72% of them have 5 or fewer employees.
Emerging and Independent Jewelry Designers
The designs we carry are the heart and soul of women artists spanning the globe. A one of a kind selection of jewelry - chosen with your style in mind - through cultivating personal relationships and collaborating on contemporary product trends with our designers. Shop Bestsellers
Unique & Accessible Jewelry
We source unique fine and fashion jewelry, giving you access to exclusive collections that can only be found here. We're your one stop shop for exceptional quality and design.
Stay away horrible practices
They apparently shipped almost 400 dollars worth of "jewelry" that I purchased for Xmas for my wife without signature confirmation. Item says FedEx delivered it but I never received it. I contacted then no response then made a claim via PayPal of course they responded then said it was delivered. That was it. No other correspondence.
No jewelry. No tracking. No assistance
Ordered two rings totaling 500$+ weeks ago. Still have not arrived. No tracking number attached to the tracking number they sent me. Customer service will not look into it as it’s outside of their shipping window. I’ve reached out to them twice now with the same copy and paste auto response about waiting longer before they will look into it.
Research. Please
I have had two solid gold rings on separate occasions from them. With the first, a little diamond fell out and after contacting them, they agreed to give me store credit for it ($500+). With that credit, I purchased a different model and the same thing happened.
Chintzy and overpriced
The necklace they sent me feels incredibly cheap and plastic and the stones are green instead of white. Not what was pictured and is incredibly overpriced junk. Also the instructions they gave basically said if you wear it once it’s gonna tarnish bc they basically admit it’s cheaply made garbage. Don’t buy!
Very overrated!
Very overrated! Poor quality jewellery; not cheap! I received a bracelet, and within 1 day of wearing 5 stones/gems have fallen out : ( - no refund available as >14 days after purchase - will only offer store credit. Very disappointed 😞 Save your money! 💕
Save your money!
Save your money! I received a gold ring with pearls two days ago. One of the pearls has already fallen off of the ring! This ring was $185, so it is ridiculous that it is so cheaply made. Save your money, I cannot figure out how to leave a review on their site.
Do not buy
Do not buy! Poor quality and very bad service. Return costs are almost as high as the price of the “jewelry” (just totally overpriced plastic rubbish...)
