At Lovisa we have a strict no-returns or exchanges policy on any pierced jewellery (including earrings) and hair accessories, unless the item exhibits a genuine fault. This policy is in the interest of hygiene and gives you peace of mind when purchasing Lovisa jewellery. Do I need to return my product to the same store I purchased it from?
Full Answer
Can I return my online order in a Lovisa store?
Yes, you can return your online order in any Lovisa store in the country of purchase, provided you have your order confirmation as proof of purchase. You can also return your in-store purchases through our online returns process.
Can I return my online order in-store?
You normally can return your online order in any Lovisa store in the country of purchase, provided you have your order confirmation as proof of purchase. You can also return your in-store purchases through our online returns process for a small fee. Can I return an item purchased with a gift card?
How do I contact Lovisa?
If you have any concerns please contact us via the Contact Us page on our website or our Live Chat. Can I cancel my order? Our team cannot guarantee amendments or cancellations to your order, however if you have just placed your order you can contact our Support Team at info@lovisa.com and we will assist as best we can.
Does Lovisa ship to the United States?
Lovisa offers tracked and untracked shipping options to American addresses, please see approximate delivery times at our Shipping & Delivery page. Does Lovisa ship internationally? Lovisa does not currently ship outside of America, Canada and Mexico. However, we have stores all around the world!
Can you return things to Lovisa?
Yes, you can return your online order in any Lovisa store in the country of purchase, provided you have your order confirmation as proof of purchase. You can also return your in-store purchases through our online returns process.
Can you return unworn earrings?
DVDs, music and computer software: many retailers will not accept returns on these items if the seal or packaging has been broken. Earrings, make-up and toiletries: these items can't be returned for hygiene reasons and this may be extended to items such as underwear and swimwear.
Can you return jewellery?
Contact the jeweller straight away and report the problem. If you bought the jewellery locally, visit the jeweller. Take the item, the packaging (if possible) and any proof of purchase with you. If you cannot take the item back to the shop, either phone or write to the trader who will normally ask to inspect the item.
Can you get Lovisa jewelry wet?
Our fashion jewelry ranges are made of alloy and then plated for color. We advise you not to wear your fashion jewelry in water, when using cleaning products, lotions or perfumes. These chemicals can cause tarnishing. We also offer polishing cloths in-store and online.
Why are earrings non returnable?
Please note that pierced earrings including earring pendants are non-returnable for reasons of hygiene and safety. However we can't accept returns on engraved items - unless they were received faulty - or custom lengths items, as we've customized these pieces especially for you.
Are bras returnable?
Bras: Customers can try on bras and return them for a refund if they do not fit. Swimwear and Shapewear: Customers can try on and return them if they do not fit but the hygiene strip must be intact. Hosiery and Briefs: For hygiene reasons customers cannot try on hosiery.
Can I return an engagement ring?
Most jewelers accept returned, unworn engagement rings for 30 days from the date of purchase. When you decide to return the ring, you should include the original ring documents. You need to include receipts, certificates, maintenance records, appraisals, and ring box with the engagement ring, itself.
Can I get a refund on a ring?
You have 30 days from the date you received your device(s) to request a full refund with no questions asked. For purchases made on Ring.com between 1st November and 31st December, 2021 you have until 31st January, 2022 to return your item(s) for a full, no-questions-asked refund.
In what circumstances can you insist on a refund?
If a consumer cancels their contract of sale with the seller, they are entitled to insist on a full refund. A seller may not insist the consumer receive another form of remedy (such as repair or replacement goods) or insist that the refund be issued as store credit.
Is it OK to sleep with necklace on?
When you sleep with your engagement ring or other jewelry on, you risk breaking it. For example, chains on pendants can stretch, weakening them. Engagement rings can get caught in your sheets or hair, loosening prongs. It's also possible to damage rings if you accidentally hit them on your nightstand.
Can I wear 925 silver in the shower?
Showering with sterling silver jewellery won't necessarily harm the metal. However, silver is a natural metal and therefore reacts with certain things. The water can oxidise the silver, meaning it is likely to tarnish and will therefore start to darken.
Can I wear Lovisa rings in the shower?
We advise you not to wear your fashion jewellery in water, when using cleaning products, lotions or perfumes. These chemicals can cause tarnishing. We also offer polishing cloths in store and online.
Can you get a refund on a piercing?
If you have suffered any adverse consequences because a piercing has gone wrong, then you may be entitled to make a claim for compensation. Making a claim will not only compensate you but can assist in preventing your body piercer from injuring others in the future.
What is unworn condition?
1. not affected, esp adversely, by long use or action. an old but unworn carpet. 2. not having been worn.
Can I return earrings to Tesco?
Peace of mind when you change yours. We'd like you to be happy with everything you purchase from Tesco. Should you change your mind about your purchase, please return the product with your proof of purchase, within 30 days, and we'll happily offer a replacement or refund.
Can you return earrings Pandora?
A valid proof of purchase must be present within 30 days of purchase and the items must be as new. Any items for exchange without a receipt may, at our discretion, be exchanged at the current price. Pierced earrings including earring pendants are non-returnable for reasons of hygiene and safety.
Can I exchange items online?
Items purchased online can be refunded through our online process. Visit our Returns & Exchanges page to begin your return. If you wish to exchange an item you purchased online you will need to do so at your closest Lovisa store when they reopen.
Are there any added charges for using Credit Card?
No, there are no surcharges or additional fees when paying via Credit Card.
Why was my order partially refunded?
While uncommon, from time to time we have an influx of customers all hoping to order the same item, we realise when attempting to fill these orders that unfortunately we can't fulfill them all.
Can I place a bulk purchase order?
To inquire about a bulk purchase order please contact our Support Team at info@lovisa.com or use our Live Chat. Unfortunately, wholesale orders are unavailable at this time.
Can I make changes to my order?
Unfortunately, once check out is complete and your order has been confirmed we are unable to make any amendments. If you have any concerns please contact us via the Contact Us page on our website or our Live Chat.
Can I cancel my order?
Our team cannot guarantee amendments or cancellations to your order, however if you have just placed your order you can contact our Support Team at info@lovisa.com and we will assist as best we can.
My item (s) is wrong, damaged or missing
Ensure you check your items against your order confirmation. If you have received the wrong item, your item is damaged or there is an item missing, please contact our Support Team at info@lovisa.com.
Can I exchange items online?
Items purchased online can be refunded through our online process. Visit our Returns & Exchanges page to begin your return! If you wish to exchange an item you purchased online you will need to do so at your closest Lovisa store when they re-open, in line with our Returns Policy.
What payment methods does Lovisa use?
Lovisa accepts payment via Credit Card and PayPal. For further information on how PayPal works please visit their website.
Are there any added charges for using Credit Card?
No, there are no surcharges or additional fees when paying via Credit Card.
Why was my order partially refunded?
While uncommon, from time to time we have an influx of customers all hoping to order the same item, we realise when attempting to fill these orders that unfortunately we can't fulfill them all.
I haven't received my order confirmation email
If you do not receive your order confirmation email after 30 minutes please contact our Customer Service Team at info@lovisa.com
Can I make changes to my order?
Unfortunately, once check out is complete and your order has been confirmed we are unable to make any amendments. If you have any concerns please contact us via the Contact Us page on our website or our Live Chat.
Can I cancel my order?
Our team cannot guarantee amendments or cancellations to your order, however if you have just placed your order you can contact our Support Team via our Live Chat at www.lovisa.co.uk and we will assist as best we can.
Can I exchange items online?
Items purchased online can be refunded through our online process or in-store. Visit our Returns & Exchanges page to begin your return!
What payment methods does Lovisa use?
Lovisa accepts payment via Credit Card, PayPal and Afterpay (Australia Only). For further information on how PayPal works please visit their website
Why was my order partially refunded?
While uncommon, from time to time we have an influx of customers all hoping to order the same item, we realise when attempting to fill these orders that unfortunately we can't fulfill them all.
Are there any added charges for using Credit Card?
No, there are no surcharges or additional fees when paying via Credit Card.
