Full Answer
Compliance Checks
Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), including all accessories and documents.
Refund Times and Procedures
After the Vendor has received the returned products and checked that the products meet all requirements, you will receive an email that the returned products have been accepted.
Conditions for Product Exchange
In certain circumstances, detailed in the Return Form, you shall be entitled to exchange your purchased products with other products, in place of receiving a refund of the relative sum.
Deadlines and Procedure for obtaining Products Exchange
After receiving the products to be exchanged, YOOX NET-A-PORTER GROUP will inspect the products to check that all the above requirements have been fulfilled, YOOX NET-A-PORTER GROUP will then verify the actual availability of the replacement products in its warehouses of the products to ensure that the size and/or colour you have selected are available..
Identification Tag
All products sold by the Vendor include an identification tag with a disposable seal. Please try on the products without removing the tag and seal. Returned products without the tag or seal will not be accepted.
Terms and Conditions of Return
the online Return Form must be correctly completed and submitted to the Vendor within thirty (30) days of the date of your receipt thereof;
Return Shipping
You can ship your returns to the Vendor with a shipping service of your choice and the return shipping will be at your own expense. You may choose the modality of return consulting the below “Couriers and expenses” section.
Compliance Checks
Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), including all accessories and documents.
Refund Times and Procedures
After the Vendor has received the returned products and checked that the products meet all requirements, you will receive an e-mail that the returned products have been accepted.
Disposable Seal
All products sold by the Vendor include an identification tag with a disposable seal. Please try on the products without removing the tag and seal. Returned products without the tag or seal will not be accepted.
