Mattress Warehouse's Return Policy
- Comfort Exchange. To ensure the best sleep experience, we have worked with our vendors to provide a one-time comfort exchange on most of the brands that we carry.
- Warranty Policy. Your new mattress is covered by an extensive warranty. ...
- Refunds. ...
Full Answer
How much does mattress warehouse pay?
The average Mattress Warehouse hourly pay ranges from approximately $11 per hour for a Sales to $13 per hour for a Store Manager. Mattress Warehouse employees rate the overall compensation and benefits package 3.4/5 stars. What is the highest salary at Mattress Warehouse?
How does the US mattress return policy work?
- Foundations, sheets, mattress protectors, power bases, and opened pillows and not eligible for refund or reselection due to health regulations.
- Adjustable bases, frames, and mattresses foundations can’t be returned.
- In case you want to qualify for a reselection, you need to make sure that your mattress is covered with a mattress protector.
How does the Mattress Firm return policy work?
To initiate your return request to Mattress Firm through live chat:
- Visit the Mattress Firm homepage
- Click on the Chat With a Sleep Expert button located in the lower right corner
- Fill out the form that pops up
- Click on the Help With Existing Order button
- Select Start Chatting
- Explain the issue with your mattress to the customer support representative
- Arrange a mattress pickup
What is your return policy for mattresses?
The Types of Mattress Return Policies
- Full Refund Policy. The first type is the full refund policy, which means that if you change your mind about your mattress and decide to not keep it – even ...
- Partial Refund Policy. Second there is the partial refund policy, which means that you will get a percentage of your money back and not 100%.
- Exchanges. ...
Can you return a mattress if you don't like it?
Most mattress-in-a-box companies have offered free, simple returns during a long “try it out” period. If you don't like the bed, you can return it and get your money back.
How long after you buy a mattress can you return it?
The amount of time you can take to decide whether the bed is right for you varies widely, depending on the company. Some may give you as little as a week, and others let you test it out for a year before committing. On average, you'll find that the average return policy is about 30 to 120 days.
Is there a return policy on mattresses?
Yes, that's a full year to test the mattress and return it if it's not right for you. If you don't open your mattress, you can initiate a full return or a full exchange immediately. Once your mattress is opened, you'll need to wait 30 days after delivery before you can do either.
Can you return opened mattress?
If the mattress has been unopened the customers can return it for 30 to 100 days. However, if you have unpackaged your mattress you can still return them within 30 days of purchase.
How do I return a foam mattress?
0:004:22How to Return or Move a King or Queen size Foam Mattress Part 1YouTubeStart of suggested clipEnd of suggested clipSo once you've got the mattress bagged. Up you want to make sure that you seal the end you can use aMoreSo once you've got the mattress bagged. Up you want to make sure that you seal the end you can use a tape gun. Like that with the plastic tape you but you want to seal up the end really good.
Can a store refuse to give a refund?
In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.
What happens to the mattresses that are returned?
Your returned mattress will still find a good home with someone who needs and wants it. In most cases, when state law allows it, returned mattresses are donated to charities like the Salvation Army, women resource centers, or homeless shelters.
Does a mattress soften over time?
Most mattresses take anywhere from 30 to 90 days to fully “break in." Your new mattress may be different from your old one, or it may seem stiff from its newness, and thus may seem uncomfortable for a little while. Like a new pair of shoes, the mattress materials haven't had time to soften and conform to your body.
What do dreams do with returned mattresses?
As part of our 40-Night Sleep Guarantee, if between 30 and 40 nights of use you're not satisfied with the comfort of your mattress, we'll exchange it for an alternative mattress in the same size (T&Cs apply).
What is Amazon's return policy on mattresses?
Mattresses. You can request a return or refund for any reason within 100 days of receipt of shipment. We accept the return of mattresses that are unopened and in their original packaging. Unboxed, expanded, and full size mattresses are not returnable, but are eligible for a refund.
Does Costco return mattresses?
So, how does the Costco mattress return policy work? Short Answer: Costco allows customers to return mattresses at any point after purchase. It includes traditional mattresses, memory foam mattresses, Casper mattresses, and even air mattresses. In addition, Costco has a 100% satisfaction guarantee.
When buying a mattress, the return policy is crucial
Not every business has a flexible mattress return policy and ordering from certain stores, especially those that don’t prominently display their policy, can put your investment at risk. Plus, with how heavy they are, returning mattresses quickly becomes difficult.
What Are They and How Do They Work?
Return policies vary from one company to the next. Always check before purchasing since they might be a deal-breaker.
The Best Mattress Return Policies
Choosing a company with a reasonable return policy is critical when mattress shopping. What exactly do we mean when we say “reasonable?” First and foremost, not every mattress comes with a return policy. Second, the policy must provide sufficient time to try out the mattress.
When Should You Return a Mattress?
First, determine whether or not you should return your mattress, as purchasing a mattress from a company that offers a substantial return policy plays heavily into that decision.
How to Return Your Mattress
While it varies on where you purchased your bed from, the following are the two most common processes for how to return an unwanted mattress.
Returned Mattress Laws
A company is not bound by federal laws to accept mattress returns, and cases of a defective mattress are normally covered by the warranty. Mattress stores are only bound by state laws that dictate mattress refunds are subject to the mattress store policy at the time of purchase.
Final Thoughts on Mattress Returns & Policies
To summarize, mattresses are significant purchases, and you should always be informed of the return policy before making a purchase.
What happens if a mattress seller fails to notify the buyer of the return policy?
In the state of Virginia, the mattress retailer must notify its customers of its return policy by means of a sign attached to the mattress or placed in a public area of the merchant’s premises.
How long does it take to get a refund from a mattress store in California?
In the state of California, mattress retailers are required to clearly post their refund policy unless they offer a full cash refund, store credit, or exchange within 7 days of the purchase date. Mattress retailers failing this specific requirement are required to accept full refunds within 30 days of purchase.
What is the FTC's role in mattress fraud?
Federal law does provide some, limited protections to mattress buyers through the FTC, which enforces federal consumer protection laws that are meant to prevent fraudulent, deceptive, or unfair business practices such as false advertising. Such agencies will sue mattress retailers that make deceptive claims about their products or services. When the FTC settles a case, it tries to obtain refunds for buyers who lost money, if that’s possible, but these refunds are based on unfair or deceptive business practice regulations, not state refunds laws, i.e. mattress refunds are a state law contract issue.
How many points do you need to return a mattress in Minnesota?
In the state of Minnesota, a mattress retailer must clearly display written notice of its policy in boldface type of a minimum size of 14 points. If the seller fails this specific requirement, cash refunds are required of mattresses that are acceptable for return.
Do mattress retailers accept returns?
But while mattress retailers aren’t required to accept returns (unless there’s a defect, in which case it will be covered by the warranty), certain laws establish the disclosure of return and refund policies in the U.S.
Do states have refunds for mattresses?
Many states in the U.S. have general laws governing mattress refunds, although not all of them offer guidance on how such laws should apply to their residents who buy beds-in-a-box from out-of-state retailers online. Below are a few examples of U.S. state laws addressing mattress refunds:
Do mattress stores offer refunds?
In broad terms, most mattress stores do offer refunds. It’s usually pursuant to a bed store policy which explicitly that returns are to be extended, in order to strengthen its brand in the community; but this is simply a mattress store policy – not a federal law.
Returned Mattress Laws and Refunds
Synopsis: Nearly every consumer has returned a purchased mattress for an exchange, refund, or store credit at least once. Usually, the experience is quite normal, although sometimes mattress returns don’t always go the way we’d like them to.
Refunds and Returns: U.S. Federal Law
While state laws primarily address the issue of returned mattresses, there’s no federal law that requires a mattress retailer to refund money.
Deceptive Claims and the Federal Trade Commission (FTC)
Federal law does provide some, limited protections to mattress buyers through the FTC, which enforces federal consumer protection laws that are meant to prevent fraudulent, deceptive, or unfair business practices such as false advertising. Such agencies will sue mattress retailers that make deceptive claims about their products or services.
Mattress Return Fraud
There are numerous ways buyers can defraud a mattress retailer through the usual return process, but not all legitimate returns are distinguishable from return fraud.
Refunds and Returns: U.S. State Law
Many states in the U.S. have general laws governing mattress refunds, although not all of them offer guidance on how such laws should apply to their residents who buy beds-in-a-box from out-of-state retailers online. Below are a few examples of U.S. state laws addressing mattress refunds:
