Exclusions:
- (1) If you finance your purchase and initiate a return, you'll receive a full refund from us, but we cannot refund any financing fees paid.
- (2) The 120 Night In-Home Trial is limited to 1 (one) mattress exchange or refund per household/address.
- (3) Mattresses require a minimum 30-night trial.
Full Answer
How does the Mattress Firm return policy work?
To initiate your return request to Mattress Firm through live chat:
- Visit the Mattress Firm homepage
- Click on the Chat With a Sleep Expert button located in the lower right corner
- Fill out the form that pops up
- Click on the Help With Existing Order button
- Select Start Chatting
- Explain the issue with your mattress to the customer support representative
- Arrange a mattress pickup
What is the return policy for Mattress Firm?
We may disclose and sell* the following categories of information:
- Your name
- Your drivers license number or state identification card number
- Your biometric data
- Your credit account number
- Your debit account number
- Your records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies
What is your return policy for mattresses?
- Selecting Returns, Exchanges & Replacements under How can we help?
- Selecting I'd like to Return/Exchange Something under How can we help?
- Selecting the appropriate reason under Why are you returning?
Is Mattress Firm legit?
The unusual placement of their brick-and-mortar locations has led some conspiracy-minded people to theorize that Mattress Firm is not a legit business, but really serves as a front for illegal money laundering. The money laundering theory seems to have originated on online message boards.
Can you return a mattress if you don't like it?
Most mattress-in-a-box companies have offered free, simple returns during a long “try it out” period. If you don't like the bed, you can return it and get your money back.
Can I return a mattress to mattress firm before 21 days?
If you're not satisfied with your Mattress Firm product, you have a right to a one-time exchange within 120 days of purchase. The company won't accept a return or exchange if you request it within 21 days of purchase because you need to allow the mattress to adjust to your body.
How long after you buy a mattress can you return it?
Most companies offer a 100-days money-back guarantee, which is good enough. But if it's less than 30 days, stay away from them. Editor's note: some companies—like Saatva—offer a full refund, but still make you pay for shipping the item back to them.
How long do you have to exchange a mattress at Mattress Firm?
In fact, studies show most people experience some initial level of discomfort with their new mattress. Because of this, we ask you to sleep on it for a minimum of 21 nights to allow for this adjustment period.
What happens to the mattresses that are returned?
Your returned mattress will still find a good home with someone who needs and wants it. In most cases, when state law allows it, returned mattresses are donated to charities like the Salvation Army, women resource centers, or homeless shelters.
Can you return an adjustable base?
Adjustable bed bases are often not returnable at all. Other companies say they will refund the cost of the bed. This can mean their cost (what they paid, not what you paid) of the bed minus the freight charges, which will leave you with with only a fraction of your money returned.
Can you return a mattress within 30 days?
Yes, that's a full year to test the mattress and return it if it's not right for you. If you don't open your mattress, you can initiate a full return or a full exchange immediately. Once your mattress is opened, you'll need to wait 30 days after delivery before you can do either.
What do you do if you don't like your mattress?
Yes, mattress toppers can alter the feel of your mattress. If you want your mattress to have a plusher feel, use a thick memory foam mattress topper. Memory foam toppers can be between 2 to 4 inches thick. To firm up your bed, use firmer memory foam, compact wool, or latex mattress toppers.
Can you really return a mattress?
3:346:57How To Return A Bed In A Box Mattress (FULL GUIDE) - YouTubeYouTubeStart of suggested clipEnd of suggested clipIn this case most mattress companies will actually require you to take the used mattress to aMoreIn this case most mattress companies will actually require you to take the used mattress to a donation center yourself. And then provide a donation receipt in order to get your full refund.
Does Sleep Number buyback beds?
Sleep Number currently has no such trade-in program. You won't be able to trade in your old mattress for a new one, but if you purchased a Sleep Number bed and aren't satisfied, you may be able to exchange it for a different Sleep Number model. Unfortunately, not all Sleep Number products are returnable.
Can you return an opened mattress to Walmart?
In terms of condition, Walmart requires that the product is still in reasonable condition. This means that air mattresses can be returned even if the packaging has been opened. So long as the mattress itself is undamaged, you should have no problem making a return.
Can I return a mattress to Amazon?
Mattresses. You can request a return or refund for any reason within 100 days of receipt of shipment. We accept the return of mattresses that are unopened and in their original packaging. Unboxed, expanded, and full size mattresses are not returnable, but are eligible for a refund.
How do you return a mattress in a box?
1:196:57How To Return A Bed In A Box Mattress (FULL GUIDE) - YouTubeYouTubeStart of suggested clipEnd of suggested clipIf you're still unsatisfied with the bed that you just got you know you can just call the company upMoreIf you're still unsatisfied with the bed that you just got you know you can just call the company up and initiate the whole returns.
Does Sleep Number buyback beds?
Sleep Number currently has no such trade-in program. You won't be able to trade in your old mattress for a new one, but if you purchased a Sleep Number bed and aren't satisfied, you may be able to exchange it for a different Sleep Number model. Unfortunately, not all Sleep Number products are returnable.
Can you return mattress to Costco?
One of the many great things about Costco's generous return policy is that items, including mattresses, do not have to be in their original packaging in order to be returned. Mattresses can be opened, or even used, and still be accepted for a return.
What is Macy's return policy on mattresses?
Mattresses in a box return policy Mattresses in a Box shipped directly from our vendor to your home may be returned for preference reasons within 120 days of receipt by contacting Macy's Customer Service at 1-888-822-6229.
How much does it cost to exchange a mattress?
In case you still want to buy a mattress and prefer to exchange it, you will need to pay a fee of $79.99. This fee can be $99.99 in some special markets. However, Mattress Firm understands that you may not be happy with your mattress at all and that you simply want to return it.
How long does a mattress firm sleep trial last?
According to the Mattress Firm return policy, you will have a 120-night sleep trial. This means that once you decide to buy a new mattress and it is delivered to your home, you have 120 nights to sleep on it and decide if you like it or if you want to return it.
How long is a waterproof mattress protector good for?
So, what the company advises is for you to use a waterproof mattress protector during the 120 nights trial period. In addition, make sure that you don’t remove the law tag from either the foundation or the mattress or you will be terminating with the 120 nights trial period.
How long do you have to sleep on a side sleeper pillow?
You also have to sleep on it for at least 30 nights to ensure that your body had the time to adapt. Discover the best pillows for side sleepers. In case you’re not happy with the mattress between 30 and 120 days after delivery, you are entitled to one return or/and one exchange per purchase.
Can you find one mattress brand on a different mattress retailer?
The truth is that while in one retailer you may find one brand, on a different retailer you may find other brands that best suit your needs. Besides, the prices can also vary as well as the sizes available. Last but not least, you need to make sure that you check out each one of the mattress retailers return policy.
Can you return a mattress in a store?
One of the things that you need to understand is that while you may try out a mattress in a store, only when you sleep on it you can be sure if the mattress is a good fit or not. So, you should definitely check out the Mattress Firm return policy.
Do you have to pay restocking fee for mattress firm in Hawaii?
Please notice that if you live in Hawaii, you won’t need to pay the restocking fee. Take a look at the top bamboo pillows. According to the Mattress Firm return policy, there are also some exceptions to these fees. If you bought a Purple or a tulo mattress, you won’t need to pay either the redelivery or the restocking fee.
How long does it take to return a mattress firm?
If you’re not satisfied with your Mattress Firm product, you have a right to a one-time exchange within 120 days of purchase. The company won’t accept a return or exchange if you request it within 21 days of purchase because you need to allow the mattress to adjust to your body.
How to return a mattress to Mattress Firm?
To arrange your return with Mattress Firm by phone: Dial (877) 316-1269. Request a return. Provide personal information. Provide information about your Mattress Firm purchase. Arrange the date and time for product pickup.
How long does it take for a mattress firm to refund a payment?
Depending on how you paid for the item, Mattress firm takes: Up to seven days to refund payments made in cash, by check, or with a credit or debit card. Up to two months for financed payments.
What happens if you find the same mattress model but the price is lower than what you paid?
The company also has a low price guarantee, which means that, if you find the same mattress model whose price is lower than what you paid, you will get a refund that equals the price difference.
Is the California King mattress protector a special order?
Clearance merchandise. All special order sizes (for example, California King) Note that the California King isn’t a special size order in California, so it is eligible for returns in that state.
How long does it take to return a mattress?
You must request the return of your product within 120 days from the date of delivery. If you have to return your mattresses you have to pay a return fee of $99.99. you will receive a credit to purchase your return mattresses by subtracting a restocking fee of 20% which must not exceed $500.
How long does it take to get a mattress exchanged?
You must request the exchange of your product within 120 days from the date of delivery. If you have to exchange your mattresses you have to pay a return fee of $99.99. you will receive a credit to purchase your exchanged mattresses by subtracting a restocking fee of 10% which must not exceed $250.
Is it hard to get a fresh start from a new mattress?
If you are not, then you must consider looking at the benefits of a good mattress, giving you a fresh start in the morning. But it gets very difficult when you don’t get that from your newly purchased mattress. You don’t have to worry about that because Mattress firm has it all covered.
How long is the mattress firm trial?
Mattress Firm provides a 120-night trial on all of their mattresses. You may exchange or return your mattress after 21 days of the initial purchase date and up to 120 days. Any exchanges and returns are subject to a $99.99 return delivery fee as well as a 10%-20% restocking fee. Mattress Firm is America's largest speciality mattress retailer ...
Can you exchange a mattress after 21 nights?
After those first 21 nights, if you're not completely satisfied with your new mattress, you may exchange or return it. Exchanges and returns may only occur once per purchase. If you choose to exchange your mattress, Mattress Firm gives you a credit towards the purchase price of another mattress. The credit is in the amount ...
Does Mattress Firm Provide Exchanges On Its Products?
You can exchange your Mattress Firm’s product within 21 to 120 days of the purchase date. You must require the original receipt and all the original tags. a 120 nights trial should be valid for one exchange or one return per purchase.
How Long Does A Refund Take?
Customers can get a refund and it will be issued in the original form of the payment. If your purchase was made by cash, check, debit, or credit card, it will take up to 7-10 business days for your refund to be processed.
How do you know if your mattress is losing its support?
Below are some signs that your mattress has lost its support. • You tend to sleep better at other places than at home (such as a hotel). • Your mattress shows visible signs of wear (it's saggy or lumpy). • Rotating your mattress no longer provides the desired comfort change.
Which mattress has more give?
A coil mattress tends to have more 'give,’ depending on the type of comfort layers used. Memory foam is very dense and tends to feel more solid. Memory foam is designed to conform to your body type and respond and provide weightless support.
Why is it important to choose a crib mattress?
The type of mattress you choose for a child is extremely important because children grow while they sleep . For safety reasons, crib mattresses are firmer than adult mattresses, and they fit most babies until toddlerhood, though exact timing is different for every child.
What is the most important thing to look for in a mattress?
The most important thing to look for is a mattress that will keep your spine properly aligned and supported. This is often a different mattress for each person, depending on your body type and preferred sleeping position.
What is the difference between a pillow top and a eurotop mattress?
The main difference between a pillow top and a eurotop is the way the comfort layers are built into the mattress. A pillow top mattress has comfort materials sewn onto the top of the mattress , giving it the appearance of a pillow resting on the surface.
How long does it take to get a refund from a credit card?
If the method of payment used for your purchase was a debit or credit card, please allow 7-10 business days for your refund to be processed. If you paid in store with a check or cash, a check will be mailed to the address on file and will arrive in 2-4 weeks.
Does a blemish on a mattress void the warranty?
Blemishes, rips, tears and burns on the item will void your manufacturer's warranty. Improper support will void your manufacturer's warranty, for details on what is considered proper support for your mattress please refer the warranty card received with the delivery of your mattress.