modcloth return policy

How much does it cost to return items to ModCloth?

Customers are responsible for the return shipping label cost or postage to self-mail. For use of ModCloth's provided FedEx label, a return label cost of $5 USD will be deducted from the refund amount due back to the customer. confirmation. Final sale items are not returnable.

What shipping methods does ModCloth recommend?

We recommend purchasing a shipping method with tracking, as ModCloth cannot be held responsible for lost packages that are not able to be tracked. Express return: Provides a pre-addressed shipping label to be used at DHL only.

What is the return policy for unwashed items?

But in case you don't, we will accept returns of unwashed, unworn, or unused items returned in as-issued condition for a full refund to your original payment method. Return items must be received by us within 28 days of the shipped date to be eligible for refund.

What is ModCloth?

Modcloth is a unique clothing and accessories store that appears to only be available for online purchases. In addition to your typical accessories, Modcloth also sells vintage pieces, but they are sold on a first-come first-served basis.

Does ModCloth accept returns?

We hope you love what you ordered! But in case you don't, we will accept returns of unwashed, unworn, or unused items returned in as-issued condition for a full refund to your original payment method. Return items must be received by us within 28 days of the order's original shipment date to be eligible for refund.

Are returns free on ModCloth?

Domestic Returns Final sale items are not returnable. Shipping and handling are nonrefundable. A $5 return shipping fee plus an additional $1.95 fuel surcharge to cover the cost of transport will be deducted from your refund amount for the use of our label.

What has happened to ModCloth?

E-commerce platform Nogin has purchased ModCloth from Go Global Retail for an undisclosed sum, according to a Nogin press release. Go Global bought the pure-player from Walmart in 2019, with plans to reinvigorate it and expand internationally.

How long does ModCloth shipping take?

Standard Shipping: Delivery typically takes between 7-21 business days once shipped from our fulfillment center. Some locations can take longer, up to 60 days.

How ethical is ModCloth?

Modcloth's environment rating is 'very poor'. It does not publish sufficient relevant information about its environmental policies to give a higher rating. As a shopper you have the right to know how its production practices impact on the environment. Its labour rating is 'not good enough'.

How much is ModCloth worth?

Walmart is expected to sell ModCloth by the end of 2019, just two years after acquiring the e-commerce clothing company in a deal that was estimated to be worth as much as $50 million, Vox reported.

Is ModCloth still good?

ModCloth has a consumer rating of 2.49 stars from 289 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about ModCloth most frequently mention customer service, return policy and store credit problems. ModCloth ranks 166th among Women's Clothing sites.

Is ModCloth from China?

ModCloth is an American online retailer of indie and vintage-inspired women's clothing. The company is headquartered in Los Angeles.

Did Walmart buy ModCloth?

Jet.com, Walmart's now defunct e-commerce arm, bought Modcloth in 2017, as part of Walmart's strategy to acquire digitally native brands to better educate itself about next-generation e-commerce.

Who owns ModCloth?

Go Global RetailModCloth / Parent organization

What is ModCloth outlet?

Basically, Modcloth has a part of their site dedicated to their “outlet” clothing. That means you get insanely good deals on items you might not have been able to afford before. The entire thing feels like a sale-on-sale type deal, but it's not some wild flash sale that ends in 24 hours.

How do I contact ModCloth?

(888) 495-9699ModCloth / Customer service

Did ModCloth go out of business?

In January 2020, the retail giant sold the company to Go Global Retail. The new owners focused on ModCloth's online sales, closing its wholesale business and shuttering its handful of physical stores.

Did ModCloth get sold?

In 2017 ModCloth was sold by its founders to Walmart as the big-box chain made an ecommerce play by acquiring a host of digital-first brands. Just three years later, in 2020, Walmart sold ModCloth to brand investment platform Go Global Retail, which is now selling it to Nogin.

Who owns ModCloth now?

Go Global RetailModCloth / Parent organization

Is bonobos owned by Walmart?

Bonobos has been part of the Walmart family since 2017, when the DTC brand was purchased for $310 million. Yet, the apparel brand has operated without being incorporated into Walmart stores — until today's introduction of the Bonobos Fielder label.

How long does it take to return a Modcloth?

The ModCloth return policy states that you have to file a return request within 30 days of the shipping date for the request to be valid.

What to do if you return to Modcloth?

If you return an item to ModCloth and don’t receive a refund even though you deserve it, you can use our app to demand what’s rightfully yours. We will contact ModCloth and make sure the company respects your customer rights.

How long does it take for Modcloth to process a request?

Once they receive the item, ModCloth takes up to 14 business days to review your request and decide on its outcome.

Where to ship Modcloth returns?

In that case, address the package to Attn: ModCloth Returns, 2250 Roswell Dr, Pittsburgh, PA 15205.

Why do stores have convoluted returns?

Returning such a product can be challenging. Stores have convoluted return processes on purpose because they want to discourage customers from requesting a refund.

Can you return a Modcloth order?

Since ModCloth is an online retailer, you can file a return request only online. To do so, you have to complete the following five steps:

Is Modcloth refundable?

If you don’t fulfill these requirements, ModCloth will deem your items non-refundable.

What is a modcloth?

ModCloth is made up of a compassionate group of people dedicated to having a net-positive effect on the world. With the utmost respect for internationally recognized human rights and environmental standards, it is committed to conducting business in a lawful and an ethical manner. Additionally, ModCloth expects its manufacturing and market vendors, who are considered Business Partners, to share this same commitment.

When did Modcloth adopt ethical guidelines?

In Spring of 2013, ModCloth adopted Ethical Supply Chain Guidelines. These Guidelines set forth the requirements with which Business Partners must comply in order to continue to work with ModCloth. Pursuant to the California Transparency in Supply Chains Act, ModCloth discloses as follows.

Who is responsible for return shipping label?

Customers are responsible for the return shipping label cost or postage to self-mail. The return label cost will be deducted from the refund amount due back to the customer.

Can you enter multiple credit cards in Modcloth?

No, only one credit card type per transaction may be entered; however you may enter a combination of ModCloth gift cards and a credit card.

Can you return a Final Sale item with your own shipping label?

If you prefer to ship your return back at your own cost, please ship to the following address. Final Sale Items are not returnable even with your own shipping label.

How to return a Modcloth purchase?

Returning a Modcloth purchase: When you’re ready to return your Modcloth purchase, simply place the invoice in the package, seal and send. If you don’t have the invoice, print one from your account online. You can log in to your Modcloth account at https://www. modcloth.com/join.

How long does it take to get a refund from Modcloth?

Official Modcloth Return Policy. Officially, Modcloth will only accept merchandise for a monetary refund within 30 days of shipment from Modcloth – not the date of receipt by the customer. All refunds are credited to the payment used for the purchase with no exceptions.

What is modcloth?

Modcloth is a unique clothing and accessories store that appears to only be available for online purchases. In addition to your typical accessories, Modcloth also sells vintage pieces, but they are sold on a first-come first-served basis. The return policy for Modcloth is clearly outlined on the Returns and Exchanges page.

Does Modcloth have a return policy?

The return policy for Modcloth is clearly outlined on the Returns and Exchanges page. Simply put, Modcloth wants its customers to be happy and if that means returning a piece, then the customer can return it – within reason.

Do you have to fill out a return slip for Modcloth?

You must fill out the return or exchange portion of the packing slip before sending your package. You’ll need to circle the Modcloth purchases you’re returning and indicate whether you’d like a refund for those items or a different size (exchange.)

Can you return Modcloth shoes?

Not all items purchased from Modcloth are eligible for return. Customers will not be honored a refund for any item past the 30-day limit, any merchandise that is worn or any intimate items like bras and undergarments. Shoes can only be returned if they are unworn and they are placed in the original box. If a return is accepted after the 30-day ...